Fantastic! Honestly, I was a bit apprehensive ordering from an overseas online shop to be shipped to the US. I ordered a frame which was $1k less than anywhere I could find here. I paid and held my breath. Instantly the emails started coming in with status and shipping. One week later I had a double packed perfect frame. I received the package in about the same time as it could be shipped across the US. I fully endorse this company and will be ordering again!
Review by Gummie2 months ago
Lordgun lol ABSOLUTELY shocking xervice, yes cheap prices and have plenty to choose from but honestly spend the couple of £ extra and buy elsewhere
1..... bought new dura ace rotors for my bike yes cheapest
2.....tracking number was an nightmare to find, contacted lorgun via emails and got some sort of nonsense back in Italian which I couldn't make head or tail of and finally got a reply back in English with tracking number at last
3.....order placed on the 23rd September, they sent message saying tracking via Royal mail or Sda as stated tracking number not recognized, lol fantastic
4.... once I found my item via tracking it had been picked up by delivery agent at 6.10 on the 25th September,prepared for dispatch at 6.11 again 25th then seemingly dispatched to the UK at 7.19 again on the 25th from there I have no more updates via tracking , unfortunately I find this a poor service and surely there must be some sort of update?
I will think very seriously about placing any more orders on this site in future sorry
Review by WhitedTriplett Derrow2 months ago
Fastest shipping, honest prices, no hussle, no issues.
Review by Bouguern2 months ago
Excellent service. Bought a frameset. It was a cheap one but was impressed with the care taken in packaging it nonetheless. Delivery was faultless - able to track arrival to my front door.
Review by CollegeBooker3 months ago
SO I paid for tires on August 26 2019....I still have NO tires and NO refund (AS OF OCTOBER 02 2019)...DO NOT TRUST THESE LIARS...They will keep your money and give you the run around...and on top of all that, BLAME YOU for their mistakes...EXCELLENT BUSINESS MODEL ? Probably NOT
Review by Jianfu3 months ago
After paying for the order and getting notices of despatch etc all good till that point then nothing. Item still in Italy or in transit 2 weeks later, no replies to emails, messages or calls. £2680 out of pocket at the moment, whole project in tatters and they can't be bothered to update me or tell me that 2 weeks + is normal. Awful upsetting experience
Yes I chose one of the postage options offered by Lordgun,they all had similar estimated delivery times. I am now in the situation where I can't get refunded or buy another frame for up to 40 days which by that time the event I wanted it for will be well gone. Thanks Lordgun, thanks for taking my hard earned savings and not offering any help other than 'wait 40 days' buying the new frame was something I've been looking forward to for a long time and it has turned into a nightmare.
Buy local and pay the extra or you risk being in this position too
Review by Tsuei4 months ago
My card has been charged for an order that crashed before it was competed. I have attempted to contact them using their contact form with no response, they’re not responsive on twitter and there’s no contact email address or telephone number on their website. It’s no even terrible customer service... just *no* customer service. I will have to take this up with my bank.
Review by Soonie6 months ago
Awesome place! Items were priced very well and shipping was super quick! Took 3 days to get from Italy to Indiana!
Review by Maylis9 months ago
Ordered a Bryton 530 GPS unit which was nearly 20% cheaper than the next retailer. Ordered on a Sunday and it arrived on Tuesday morning (via FedEx at a small extra cost) and updates were provided by Lordgun throughout the process.
I was initially a little dubious, as I usually prefer to order from retailers I've heard of / used before, but I would not hesitate to use these guys again and would recommend to other buyers. Brilliant.
Review by Bosward9 months ago
excellent company. Cheaper products than everywhere else, shipped quickly, received by the estimated day. I was actually shocked by how quickly I received my item because i live in New York and the item came from Italy. But somehow it made it to my door in 3 days. =0
highly recommend Lordgun.
Review by Lovat1 year ago
bought a sram etap HRD brake kit. The kit arrived very quick as I paid a little extra for fast delivery. Based outside UKI but service and customer service is very good
Review by Raniero1 year ago
I ordered some cycle clothing late on Friday night, I had emails the following days confirming my order etc. I was aware they are based in Italy. My order turned up on the Wednesday which I was happy with. My order was easy for me as I know what size I needed for my specific order so I was confident I wouldn't need to make a return...
Review by Kawamoto1 year ago
Bought a San remo bike carrier as up they were cheaper than anywhere else, including delivery. Ultra quick, good correspondence. Would definitely use again.
Review by Drockk1 year ago
This company needs to make it clear at the point if purchase that they are not uk based. I ordered and had to return 3 pairs of shoes. The cheapest recorded Royal Mail delivery was £79. I won’t be using them again!
Review by Barnd1 year ago
Ordered some Castelli stuff 2 times on this website.Both times been delivered on the fourth day.From Italy to Bedford(UK) in 4 days without any problems.Oh, and the prices are absolutely correct.Thanks for the great job.....and for the Lordgun stickers. :)
Review by Sadiki1 year ago
Seem to be able to find things in stock not available elsewhere. Good prices. Reasonable shipping to UK from Italy. Recommended.
Review by Leolab2 years ago
I have recently received an order from these guys and exept for a minor problem with missing house no. It was eventually resolved. It was the lack of help on parcelforce Web site which delayed delivery . As for lordgun thay couldn't have been more helpful. And the only place on the Web that had what I needed at a very competitive price .. thanks guys will use you again .
Review by Maxibelle Durdevic2 years ago
I recently needed a replacement spoke for my Fulcrum Racing wheels. After a search on the Web and calling several different shops it became clear that there were none in the UK. I came across the Lordgun website whilst on the phone to Fulcrum UK and decided to give it a shot.
The website has an online chat utility with which a helpful chap named Roberto let me know stock levels, price, delivery options and associated cost. I paid extra for 2 day delivery and received regular picking and packing update emails and the parcel arrived 2 days later. You do get charged a currency conversion fee by your bank but it was £2.50. Well worth it in my case.
If I had to be critical; some items on the site seem to have pretty inflated price tags. My spoke was £18 - the rep from Fulcrum (who'd found the website for me) said they're usually £11. On this occasion I was willing to pay the extra to get my bike back on the road. Maybe I wouldn't in normal circumstances.
Review by Cosyway2 years ago
Dont be put of by the 1 star review!, i had been looking for some road bike forks for a while to all of a sudden come across some on lordguns website for such a great price. i thought it was too good to be true, so started to read reviews and look at their site in detail. The company is from italy however i bit the bullet and ordered and i recieved multple emails throughout the purchase and constant delivery updates. The items where packed very well and i am 100% pleased and will definately order from them again.. Awesome!
Review by Pantylovingbuckeye2 years ago
I am very satisfied with this service.
Product: Bell Stratus helmet MIPS
Price: Excellent. LordGun advertised the MIPS enabled helmet at a significantly reduced price to all other retailers, and even less than the base model was being advertised by other retailers. So I was sceptical and assumed it is a mistake, and enquired as to whether it is really the MIPS model and was told yes it is. Regardless I remained sceptical and expected to receive just the base model without the MIPS technology. When it arrived, sure enough it was with MIPS.
Delivery: Excellent. Free delivery. and daily updates and communication with the tracking. I knew exactly where it was and when to expect it to be delivered. Very well packaged up. Helmet in its original box, and then put into another thicker cardboard box. no damage and no issues at all.
Customer Service: Very good during the process and initial enquiries, which is to be expected presale. I dont need to return the product so wont need to deal with after sales support. Transaction was smooth and no hidden fees, all final payments are indicated clearly at the end just before finalise the payment.
Overall I can only recommend based on my experience with LordGun.
Review by Jazi Ampstead2 years ago
This company masquerades as being based in the UK under the name of Lordgunbicylces.co.uk and are thus able to advertise and invoice in GBP. However what is not made clear, at any point during the order or checkout process, is that you will be charged in EUR which can result in a significant and unexpected extra charge from your credit card company. When I raised this complete lack of transparency with customer services their response was slow and unhelpful as they sent a standard response email which indicates I'm not the first customer to have experienced this.
It is fair to say that hidden away at the bottom of the page there is link to a section called 'payments' which does mention that all charges are in EUR however this should be made clear at the checkout and not come as surprise on your credit card statement a month after the order has been dispatched.
I will not be ordering from this company again and I would advise the same until they become more transparent with their costing. If I had known about this at the checkout I would have used an alternative credit card and thus avoided the charges.
Lordgun is rated 4.0 based on
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