Ordered two bras, after a long wait, received but neither fit. Tried to reach by phone and email in October. Phone number out of service. Customer service email not found . Looks like I'm stuck with two expensive bras I can't wear!
Review by Rowenna3 months ago
I ordered a bra on August 13th. Paid for express shipping. On September 13th, I received an email saying it shipped. October 13th, the UPS tracking still shows the package is in pre-shipment status. It's been two months!
Review by Alimi3 months ago
Ordered and purchased ... never received! Contacted Linda's to request status update ...no response from them. Called them today and no help!!! They made a huge mistake in my order- buyer beware! They don't stand behind the purchases. Requested a return call to correct the issue... of course no response! That's how they treat those people spending money with them - they blatantly ignore you and refuse to fix their mistake.
Review by Shemuna Nubel5 months ago
I purchased a $65 bra in the same size I always buy but it was too small. I returned it. It takes 4 weeks to get your money back. This is absolutely ridiculous. I will never purchase from this site again.
Review by Taryll5 months ago
Very poor customer service. Unacceptably slow shipping speed for the price paid. Once one of my items was received, it fit well and I wore it. It caused me to break out into a horrible rash which required medical treatment (topical treatment and oral steroids). I am not allergic to any fabrics or elastics and washed the bra before wearing it, so this is alarming. I contacted the company to see if I could simply exchange the bra, and they did not allow any return or exchange. They blamed my situation on me for "not reading the information on the website." Again, I am not allergic to anything, so there's no reason to think "reading the information on the website" would have helped. Steer clear of this poor customer service and their dangerous/obviously poorly made products!
Review by Shayniesdad7 months ago
I wish I saw all the reviews on here before I was scammed out of my money! Ordered a bra and wore it, only to find it caused me a horrendous rash requiring weeks of medical treatment. I am not allergic to anything- no fabrics, elastics, not anything at all. I contacted customer service and they were incredibly condescending, stating it was my fault for "not reading the product information." Yeah, I read the product information, but the fact that I'm not allergic to anything would mean there would be no red flags? They were incredibly rude to me. I'm out hundreds of dollars for a bra I obviously can't wear plus medical treatment. Steer clear!
Review by Drune Chanchaisrisakul9 months ago
Really wish I had read these reviews first. I chose the Express shipping four days ago and have still not received any notice on when my orders will be shipped.
Why have that option if you know your stock is on back order? Why have customers pay 10 - 30 dollars more for faster shipping when you KNOW it will take at least a week?
Review by Bkish1 year ago
So I just ordered two new bras, luckily I think I just found a website that sells my size for cheaper. The shipping takes too long and sometimes something you order is on backorder immediately.
Review by Marioscrd Derrow1 year ago
I ordered some bras that were listed on the website as "Available - 3 days to ship". It turns out that the bras were not available and I had to wait several weeks, presumably for them to be made. I don't think the supplier keeps stock of large cup sizes and only makes them when ordered. When my order was finally shipped they sent it via USPS who are terrible! More than two weeks later I still have not received my order and the dreadful USPS tracking website has not been updated for 48 hours.
I contacted the company to inform them of the issues with USPS and received a very hostile and unprofessional reply. Needless to say they won't be getting any repeat business from me or anyone I know.
Why are so many US based businesses so bad?
DON'T BUY ONLINE FROM THIS STORE, PARTICULARLY IF YOU ARE AN INTERNATIONAL CUSTOMER
Review by Kuilima2 years ago
I'm not going to go into the whole long story. Just know this: Linda's does not stand by their products. If you try to return a 'defective' item, it must have never been worn and still have the tags on it. They also do not have records of your calls to customer service (only your orders). They basically told me I was making everything up and I could not return or exchange my bra that I wore 2x and the underwire came through.
Review by Marleana Derrow2 years ago
A search on their website yielded 12 pages of results. I searched for "wide band sports bras". I looked at one page, and there was not one wide band sports bra on the page. It was obvious to me that they did not care about wasting the customer's time. Then I came to this site and read how bad their customer service is and I was not surprised.
Review by Ipoop2 years ago
they advertise the item as "available - 10 days to ship", while it took them 16 days. plus they shipped with the slowest service possible and it took another week in the mail to ge to me...
Review by KatyL3 years ago
I have shopped at Linda the Bra Lady a few times over the years and each time was unbelievable. I won't be making another attempt. Once before, I ordered 2 bras. One came 5-7 days later, while the other was taking approximately a month to ship. I had to call them to see why I hadn't received my shipment. I was told, "Oh, the second bra is on backorder, and may be another month before you receive it." I'm not kidding. I immediately canceled the order of the second bra. I did not get a full refund. Another time I ordered bras that were surprisingly on sale for an incredibly low price. Being so top heavy, I had to get them because bras in my size are never cheap. Days of waiting and I received an email of the items not being in stock. That was a bit fishy to me. One year later, 2017, I ordered again from the online site. The bras were on sale for $19.98! I ordered three in different colors. Days after receiving my payment, plus the additional fees, I received an email of NEITHER of the bras were actually in stock. Again, fishy to me. I don't know if they just didn't want to honor their own prices or not. Following, I received a refund of the items only and not the additional fees. I'm over this site. Moving forward, I will be dealing with Lady Grace, only.
Review by Magicon3 years ago
I too have had multiple bad dealings with this company. They have a very complicated pricing scale and return policy. Most swimsuit returns are store credit only. It took so long to receive the swimsuits I ordered that I ended up buying elsewhere and therefore returned Linda's swimsuits. I ended up with over $120 in store credit. I then ordered bras to use up that credit. One shipped, the other did not. A month later I had to send an email stating I had not received the second bra. When it finally arrived, it did not fit, so back to the shop it went. Another month later I still have not received a refund of my store credit, and had to send yet another email requesting that refund. I highly recommend that you avoid dealing with this online store! It has been nothing but a headache.
Review by Redbeard4 years ago
I ordered four items and paid for next day delivery. Three days later two items were delivered and as of ten days later the remainder of my order has still not shown. Emailed customer support and was told I should have reviewed their shipping policies more carefully. Nice way to get my repeat business, not.
Review by Chellemi Belkom6 years ago
This site offers professional help to assist women to buy the best bras. I was looking at several items that claim to offer support and reduce nipple visibility but have no straps or binding. These items were non - returnable. They were so awful as to be laughable, one was cutouts of a paper like material you were supposed to put over your breasts, the other was horribly uncomfortable, offered no support, and didnt even cover the breast properly. It was clear to me that no one could use these things and I am distresses that such a professional site would offer them, but more that the professional helping me didnt warn me or describe these items.
They were expensive and are non returnable. I tried talking to them and even asking them to remove these items but to no avail.
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