Please if your reading this post do not order anything from lilac shade. I placed an order, paid it in full I never received it. I have emailed them more than I can count on a first time order that I placed almost a year ago, and never received an email, or any form of contact back from these people. I lost my money over $100 dollars. I started reading reviews and noticed that it didn’t only happen to me.
Review by CDocker Negrych3 months ago
love to place my personal clothes online. lot of colours and designs. easy to place order for my choice. placed order and get on time. nice experience.
Review by Amayi3 months ago
there is a best choice for online purchasing undergarments. I placed multiple orders and received my favourite colours and designs in very handsome prices. I'll surely give it 5 stars and thumbs up for excellent services...
Review by GDimi3 months ago
I ordered 26th of august,and it still isn't shipped. And I think it will never be shipped at all.And i payed the delivery more than that dress because i needed it. I have written them everywere and no one answers. I feel so sad and robbed!
Review by TheTengkorak Jianxiong4 months ago
I'm really impressed with their service. I found the same exact product that I ordered. I searched so many other websites earlier today and I couldn't find any other sites that even had something similar. Quick delivery and good customer support. I'll surely place more orders in the following days.
Review by SouthSouthNorth Holquist4 months ago
The employees were very friendly, and I was satisfied with my purchase. I was visiting from out of town. Augusta, Georgia.
Review by Flaviabgarcez Baldea4 months ago
I really thankful to the developer for making such an excellent site for online purchase. I never used it before, but after just 1 order. I love this site and this site make me so impressed. I used to buy my garments every month and that's a very tired for me to find a suitable and good quality garments for me. but this site has solved my issue. now I can easily get any product with just one click and received the item so quickly.
Review by Pivter Kobzos5 months ago
Lilacshade is an excellent store for your garmetns. you can chose and find best garments for all type. I placed order for two sets. I pleased to see my order on time. highly recommended.
Review by Jongsong5 months ago
the clothes here are so PRETTY i absolutely love love love them and the people are so friendly!
Review by Henniina Sikes5 months ago
This was my first time ordering from lilac shade on June 11th 2019. I failed to read all the reviews. Unfortunately all the bad ones are correct. I have yet to receive my order. I have left emails and called. No one has ever answered or returned any of them. I cant see how a company can get away with this. My next step is to contact my bank and see if I can get my money back. Please do not order from them.
Review by Dupin5 months ago
I ordered two items two weeks ago and they never arrived. Can’t seem to get anyone to respond to my email or live chat. Already took my money and i am not happy that instagram promotes them.
Review by Zafk5 months ago
Item I ordered is clearly out of stock, been trying to contact customer service and they won’t respond to anything. Basically just gave them my money ( which I will dispute with my bank) and didn’t send me anything. Do not order from this website
Review by Constandinos Srikantharasa6 months ago
The Service was excellent.
Immediately help with problems or other questions.
The Support staff answered as soon as they were free and are trying to fix whatever you have immediately.
Would always asked them again when I have any questions or problems.
Review by Manobra6 months ago
Please don't buy anything, it's a fake website!!!!! They never ship goods and never reply to emails!!
Review by Floortje7 months ago
DO NOT EVER BUY FROM THIS STORE. IT IS A FRAUD!!!! I made an order, it took over a month to arrive and at the end the items didn't fit. So I tried to contact the customer support to get a refund. I had to send like 3 emails to be able to get an answer. Then they wanted me to send pictures of me with the clothes to see if it was true that the items didn't fit. REALLY???? I said I was not going to send pictures of me to random people from a store that looks so shady. Eventually, they told me that I could return the items and I was going to receive my refund when the order arrived. I sent the items back and never received my refund. I contacted customer support and they were super rude. They said that they didn't do refunds and now I have to contact my bank to see if I can get my money back. Also the quality of the items I received was TERRIBLE. the dress was so expensive and it looked nice on the picture, but what I received was completely different. PLEASE DO YOURSELF A FAVOR AND NEVER BUY ANYTHING FROM THIS STORE.
Review by Laniora Derrow7 months ago
So i ordered stuff from this website too and never got it i also wrote emails & their “live chat” neither responded this website should be shut down and also instagram should not promote it its a rip off! They take the money out right away but dont confirm or send you anything & they get away with it!
Review by Bafford Aunario8 months ago
Please please stay away from this company. You will never ever get your order or money back. Horrible customer service and totally scam.
Review by Bafford8 months ago
I placed an order on January 12th 2019 (today's date 2/7/19) for a dress that cost $127.49 with shipping. I was hoping to have this for Valentine's day, but I guess not. The item is showing as fulfilled on their website and not even shipped when you put in the tracking order number. I have written multiple emails to their product, support, and return department with zero responses. I've even tried using their instant chat on their website and no one ever responds. I'm basically assuming I am out the money for the dress and this website is complete bs.
Review by Seichei8 months ago
Be careful of this company! My daughter had my permission to accept "a free gift" from shoplilac.com. We only had to pay for delivery of 12 $. I gave them my visa-card-number. My daughter then saw some more items that were "free" and added them also. This was added to my visa-card - AFTERWARDS. For every item selected I was charged for 12-18 dollars delivery cost PER ITEM, total cost of 59.96 $! All free of course.
I immediately sent them e-mail to try to cancel the order. Five days later I got an answer: No - that was not possible but I could get 15% discount of my next order. No thank you.
Review by Motra8 months ago
I've ordered from lilacshade.com several times and have been happy with the products and service. Their dresses are great prices and I love my new jacket from there.
Review by Minesh Poapst8 months ago
This company SHOP LILAC is not LILACSHADE scamming customers and using Lilac Shade as their name of their business to scam customers into thinking that my company LILAC SHADE is their company !!!!!!!!
Review by Stroup Derrow8 months ago
I ordered a dress from them 2 months ago for the prom and I received confirmation that the dress was sent a month ago. I am very much and I need it in a week and I'm afraid I will not get it anymore
Review by Ruxbin9 months ago
Do not buy from this company!!!
I ordered over 300$ worth of clothes from this company and was promised my daughters outfits would arrive in time for her senior pictures.
Over a month later the items were received from China and everything but one short outfit was trash!!!
Paid over 70$ for a pair of shoes that were not like the picture. Poor quality, glue coming out at the sides and another dress I ordered looked like a little girls Halloween costume with glitter falling off of it everywhere. These people are rude and lie about everything. Tried to get my money refunded and was told I would only get a store credit but would have to return the clothes at my expense! REALLY!!
Not to mention they blocked me on instagram when I told people not to buy from them.
Review by Datsinka9 months ago
Over a month still waiting on my order. Hasn’t shipped, Company won’t refund me, and no one is responding to me to give me an update. I never had this problem before with your company. HORRIBLE TREATMENT THIS ORDER!
Review by Thawiser9 months ago
I’ve ordered several things from Lilac Shade an was very pleased with my product. I received my shipment quickly an the product was great. I will continue to order😍