This is my email sent to the current manager of new sales at Lightspeed Internet. I would like to warn everyone: DO NOT EVEN TRY TO SWITCH TO LIGHTSPEED OR START NEW ACCOUNT WITH THEM.
I am writing to you regarding absolutely scandalous service (the expression 'pseudo-service' would capture it better) I received, or, rather, did not receive from one of your sales representatives called Michelle. Yes, she was OK when setting up my account with Lightspeed and taking payments. Yes, she explained to me the options regarding the modem - either I could pay extra or buy it (I decided to buy it), BUT SHE NEVER TOLD ME I NEEDED TO BUY A ROUTER TO GET MY MODEM TO WORK PROPERLY!!! Only heartless thieves do that and I had hoped Lightspeed was an old-fashioned Canadian company that still valued the customer above the dollar. How wrong I was!!! If I did something like that to a client of the insurance company I work for, I would be out the door the same day.
I find this absolutely scandalous and unforgiveable. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. Please listen to our conversation, you will not hear a single word from Michelle re. the necessity of buying the router. And if I remember correctly I did mention to her that I needed Wi-Fi connectivity. No excuses there.
When I received the modem and saw the manufacturer's note that buying a router was necessary, I saw red. Of course I called to cancel the service. If this was like that right at the beginning, I did not want to think of what it was going to be later.
The only saving factor was my talking to your Tech Support. I had luck and pleasure to talk again (earlier she helped me set up my Lightspeed email account) to your young and excellent representative Rajwinder. She apologised to me nicely and explained everything regarding the modem. She was very professional and approachable at the same time. She offered me an option of purchasing your more expensive Wi-Fi modem and reimbursing me for the old one upon my returning the latter. I agreed. I decided to give Lightspeed one more chance (I have already transferred all my Shaw emails to my Lightspeed account, which was quite laborious and time-consuming), but I will certainly publish the above email on Google Reviews warning each and every potential customer against Lightspeed.
I demand categorically an apology from you and assurance that nothing like that will happen in the future.
I deeply regret switching to Lightspeed.
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