Got some new replacement lights for my apartment, apparently they don't make this type anymore but was easy to find a new version to replace them. Fast shipping + new bulbs work great.
Review by Petrotherm Collante4 months ago
I got the products in the end, but it took some work.
2 weeks after ordering I hadn't heard anything or gotten a confirmation that my order had been sent. I contacted support and they said it was shipped 11 days ago and gave me a tracking number. Okay, the order confirmation stated "Once your package ships we will send an email with a link to track your order", that didn't happen. I emailed support and said you didn't confirm and heard nothing back.
I then get in touch with Fastway to figure out where my package was. Turns out the address given to them was incomplete and thus they couldn't deliver. We corrected that and I finally got the product. I checked the address on the label and it was indeed missing one line, making delivery very difficult.
I also mentioned to the Light Online support that I didn't receive a shipping confirmation but haven't heard back from them since.
Review by Sinal8 months ago
Lights never arrived from courier. But great news - was told I could come in to the store and pick up some free replacements. Take the afternoon off work (since not open on weekends) but told out of stock. But great news - owner says they will order them in for me. But after that I hear nothing and owner won't return emails any more. Previous purchases went OK but that's the last sale they get from me.
Review by JohnQ Krajinska8 months ago
Sent wrong item and never returned emails or calls. Avoid!
Review by Luxembourg9 months ago
Really high quality product and very professional service
Review by Wiwittri1 year ago
These guys sent me the wrong bulbs, and don't answer my requests to get it sorted out. Not a good look, be careful before giving them your money.
Review by Chiefchem1 year ago
Friendly service (I had a good chat), a large product range and great prices! This is one Oz business that deserves your support.
Review by Rajath Strzesniewska2 years ago
Fast and safe website.
Finally I found something I need on this website. The website is fast and it has ssl green bar. They provide standard and express delivery for my address and the packaging is very good. Very satisfy with shopping on this website.
Review by JpAtTheBeach2 years ago
I am 100% not happy with this website at all. I paid $60 for some globes with the promise to have a tracking link sent, a month later no globes, nothing. I have emailed twice and heard nothing in response. Do not use this website they will take your money without giving you your product.
Review by Annaliessie2 years ago
I was very disappointed with the service at LightOnline. I placed an order and paid for a medical bulb but found later that they had not ordered one from their supplier even after two weeks. I called them on several occasions after that to see when it would arrive but was never rung back with any information on likely delivery date. I finally asked for a refund which they did do quickly. I then placed an order from a store in Hong Kong. It was half the cost for the same product. The overseas bulb was posted the day after I ordered it. I thought dealing with a local company would be best but was very wrong on this occasion.
Review by Jesrad3 years ago
I ordered a lamp fitting from an older house, I had never seen this type of light before, they had one and it was delivered to my door the next day.
Review by Valdeir4 years ago
Order arrived safely, fast delivery, amazing packaging, items all correct and in working order, full documentation.
Good quality, hard-to-find products at reasonable cost, excellent communication.
A great buying experience, even for a small first-time customer. Many thanks!
LightOnline Australia is rated 3.0 based on
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