About 2 months ago I purchased the Apex treadmill. So far so good. However there are some areas of improvement.
In no particular order:
1- recommended servicing (oil) after certain periods of use. There is no tracking method to know exactly how many hours the treadmill has been operating. This would be a valuable feature in the settings screen.
2- there is no stop button. The go/pause button is small, when running at a fatigued state this putting is poorly located and to small to press to stop. Suggest having a larger Red stop button users can press/hit/slam with the palm of their hand.
3- safety kill switch, this could be incorporated as part of the stop button, using a similar mechanism as an outboard boat engine. The lanyard is too long and a user would be almost off the end of the treadmill before this is pulled and activated.
4- pre-set settings, these can not be deleted meaning a user who wishes to use a custom setting needs to scroll through 21 pre programmed settings before reaching their own. There should also be a way to set this with only 1-2 settings and not have to preset half a dozen setting the same just to get the workout you want.
5- Pre set speeds. These are at weird speeds and increments are too slow to change. Keypad style would be more appropriate for faster speed changes.
6- the screen has the ability to display scenery, there is a USB port to listen to music. Why can’t the display use the USB to play a movie/show from your device?
7- the try to hold a phone/tablet vibrates and the device will actually bounce off and fall in the floor while running.
Overall a good machine however too many unnecessary features and not enough practical features.
Review by Lama Jovanovac1 month ago
Fast efficient service
Review by SMRobertson Bidoung1 month ago
I have yet to receive my package despite the arrival date saying it was to arrive by the the 20th of September
Review by LindsB1 month ago
Working with the console is not user friendly. Otherwise value for money
Review by EdHower2 months ago
Review by Chenbin2 months ago
Have only been using my Apex treadmill for a couple of weeks but so far so good. It was shipped the day after I made my order and was easy to setup, although I recommend having two people to get it out of the box. I also needed to lubricate the belt but that took about one minute (instructions are in the manual) and the lubricant was supplied in the box. It looks well built and is very solid. Happy with my purchase so far.
Review by SkeletonBowler Marlton2 months ago
5 Stars from me. For their;
Customer service - on the phone and at the office
Pick up process - the guy at the loading dock helped me and didnt just dropped it and walked away.
Product - Great quality, durable and nice design
Happy that I dealt with these guys.
Review by Holsinver2 months ago
Have not kept us in the loop at all about delays in delivery. The least I would have expected would be an email giving delivery instructions
Review by Awet2 months ago
My new spin bike was delivered promptly and it works perfectly!
Review by Remelina2 months ago
I would honestly give 5 stars if they discontinued using Bluestar Logistics - they are hands down the most unprofessional company to deal with.
Lifespan Fitness on the other hand are very helpful and informative both with their online presence and in-store and this is the reason I am a repeat customer.
Review by Brendius2 months ago
Disappointing service. Website said delivery 4-7days however it took 12 business days. No information emailed about delivery. Called twice to chase delivery was asked to call a third time to find out the answer. After advising that I would not be chasing a third time asked for refund and delivery was finally arranged.
Review by RossanaZepeda2 months ago
Great product, great customer service and delivery exactly as requested. Highly recommended.
Review by Courntey2 months ago
Great product and service, very happy with purchase.
Review by Centerhalf2 months ago
my order still hasn't arrived
Review by Isojordan Tereshenko2 months ago
I have been frustrated as I purchased and paid in full but was not notified that the bike was delayed until I rang to see when it was getting delivered then was told they had sent me a email which I did not receive and also the latest shipment was faulty and the next shipment was not for another month that was at the end of August and are still waiting on a email with a update and was not offered a refund if I did not want to wait or discount off the delivery as they have been paid in mid February
Review by Yuker2 months ago
Review by AssosNotForMe Rybárová2 months ago
Didn’t expect delivery to take longer than a month.
Update 3/10: I’m on the phone to them now. I am being told that it will take another week!
Review by Santasha2 months ago
The only way to give a review is to rate. Well my money has been taken and I wait... still I wait... two weeks no notification the item has been sent. On the phone to operator in Phillipenes and I think he has gone to lunch... still I wait.
Review by Zamas2 months ago
Pretty decent. Quality is good enough, but nothing exceptional.
Review by LouisLoo2 months ago
We love the treadmill. The fact that it came pre-assembled was an absolute god send and it is the perfect size for our home, moves around easily and can be stowed when nor being used.
Review by Phillly2 months ago
Excellent services. Product was delivered promptly!
Review by Gailq Hungsberg3 months ago
The product that got delivered did not match the picture ! When I tried to contact them, they were not helpful at all.. and did not reply to my email.
Edit: still waiting for a reply! 10 September
Review by Dhona Namer3 months ago
Service is horrendous - will be leaving bad reviews everywhere. No care. No knowledge. Nothing about your service is exceptional or tailored
Review by Warnette3 months ago
This is my first order, because I place my trust for it in you
Review by Kripali3 months ago
I placed my order online, received acknowledgement and order was delivered exactly the day I was told, Very impressed and would recommend. CS