Super quick delivery and the staff were very helpful. Would highly recommend to anyone who doesn't know much about bathrooms and needs a little help when choosing stuff.
Review by DontTrustGermanService4 years ago
We needed a 1900mm bath and this was the best price we found. Great service and friendly staff
Review by OldEyeBall Cosshall4 years ago
Superb service good prices can't be bad
Review by Verneeta5 years ago
Ordered suite in October 2013. Arrived without warning.
Smashed vanity unit. Didn't send replacement until chased.
Toilet pan was faulty. They sent 4 more with all the same fault and wouldn't listen to my suggestions on how to resolve the issue.
Ended up buying the toilet pan from somewhere else and it was fine.
The shower screen hinge broke a week ago. I emailed the pic and as usual no response.
They have no idea what customer service is as they don't know how to communicate. They don't apologise for anything.
Review by JimF5 years ago
Good product looks great was delivered quuckly and well packaged
Review by Yeraldi Sharanek5 years ago
Found the taps that I wanted at the best price I could find. Delivered quickly and in the promised timescale. Wouldn't hesitate to recommend this company.
Review by Riasca5 years ago
There was enough information on the web site for me to make an informed decision and the product upon arrival confirmed that. I I need to speak to someone to clarify things, the option was there.
Product knowledge, good service, politeness are things that are sadly lacking in most of our high street stores.
The way in which my order was dealt with was spot on.
Well done Liberty Bathrooms, I will be in touch again to purchase other items.
Review by Captainflygirl5 years ago
THIS IS THE FIRST TIME IN MY LIFE I'VE BEEN COMPELLED TO WRITE A REVIEW
Recently I ordered two shower doors from Liberty bathrooms, upon installing the first of these the shower door smashed whilst adding the handle.
I called Matt at Liberty Bathrooms with the 'suggestion' that this may have been caused by a defective handle (a rough edge had put pressure on the glass when being screwed on) or by a poorly drilled screw hole (causing pressure on the glass when screwing the handle on).
Matt said the matter needed to be referred and I would hear back shortly... I subsequently heard nothing for two days so I called again, only to be told the relevant member of staff was busy and would call back, again I heard nothing. 4 days later I called a third time... Matt referred me to Simon (Maybe the Manager - I hope not for the companies sake!). Simon informed me that I was in fact "Lying" and proceeded to give me a "physics lesson" stating if the door had been handled a dozen times coming over from China it was an "impossibilty" that it could break in the way I described, "physics wouldn't allow it!" I think Simon has an unfortunately poor grasp of physics, and needs to understand that touching stuff a lot of times doesn't in fact make it indestructible.
I had several minutes of pleasured conversation with this man, at one point he even suggested I was calling from work and threatened to call the company to tell them I was complaining on their time! Basically in a nutshell not only an extremely rude individual but also the provider of simply the worst customer service I have ever had or heard of.
In summary - They appear to get their products from third rate manufacturers abroad, don't quality check them before dispatching and then blame you for any defects you have the misfortune of discovering.
Place an order... roll the dice... You've been warned!
Review by Sehri5 years ago
Review by Capricegarrett Grunel5 years ago
The best you can get
Review by RoRoTX5 years ago
I would recommend this company to anyone who want to purchase items for their bathrooms. Good competitive prices and products are excellent. Thanks and will do business again with them .
Review by Chalermporn5 years ago
Purchased a shower-bath with shower screen last year. When I came to fit the bath, there were only 3 feet in the cradle kit. Took them two weeks to send, not the one plastic foot that was missing, but a whole cradle kit, which I didn't want and now have to chuck as it's bugger-all use with only 3 feet. Then tried fitting the screen. Not easy even for an experienced DIYer with sub-standard instructions. Several hours later, tried fitting the plastic chrome effect towel-rail that came with it. Two small plastic bolts are all that hold it on. Got the first one in no problem. The second sheared in half with no force applied to it at all. 20 plus phone calls and 1/2 a dozen emails later, I still have no replacement bolt. They claimed to have posted a set to me three times - never arrived. They sent a set by courier - that arrived.....wrong bolts. They claimed to have sent two more by post - never arrived. Sent another out by courier - that also miraculously arrived....with a random assortment of screws, spacers and caps. No plastic bolts. Their last effort was to send me a whole shower screen kit with the expectation that I would replace the one I'd spent hours fitting, have a screen (and a bath cradle) I didn't want or ask for, and somehow be grateful for it. I have never encountered such incompetence or so many excuses and tall stories. They don't return voice messages, rarely answer the phone, and seem incapable of sending me....one....tiny....plastic....bolt.
Find another company - I thought I'd got a reasonable deal, but I've spent probably 40 quid on phone calls, put up with significant delays on refurbishing house with associated stress, and after many months of biting my tongue, remaining polite and putting up with their incompetence I STILL don't have the poxy bolt. (Yes, I have tried to find an alternative - everywhere - without success. It's a weird size). I've now given up all hope of getting them to put this right. I would spare you the same experience. If I could give them 0 stars I would. Look elsewhere.
Review by Douja5 years ago
EXCELLENT QUALITY, VALUE FOR MONEY.
Review by Cezanne5 years ago
More than good enough service , very helpfull on delivery time making sure I was around to receive parcel , and finally the quality was very good !! I am a bathroom fitter and will be using them again many thanks , Gareth
Review by Yugen5 years ago
Excellent product and service.
Review by Bafford5 years ago
Taps are better than expected and make the bathroom look first class
Review by Linneu5 years ago
Fast delivery, excellent and friendly customer service
Review by Utn5 years ago
Hi I bought a shower cubicle from liberty bathrooms, was worried as buying unseen but I didn't have to worry at all.
When the shower cubicle arrived, firstly it arrived in excellent time as promised, the packaging was really strong, protecting and efficient especially with the glass panels and the stone base.. the items inside wrapped for the transported protection, and when I opened it I really felt that the items were far more superior than the photos depict.
I'm really glad I went to liberty bathrooms.
Review by Waylonca Yogan5 years ago
Bought bath and sink taps, they are good quality and good price and they look fantastic.
I would recommend this company to friends and family and will definitely use them again .
Review by Bzc DanielGabriel5 years ago
excellent products a complete bathroom which cost less than the wall finishings would use again if you have a tight budget this finished bathroom fitted has all the hallmarks of a £3000 bathroom
Review by BikeRite5 years ago
Great taps, reasonably priced and very quick delivery. Would recommend
Review by Timayare5 years ago
Review by Califa5 years ago
I'm very satisfied with the service. Delivered on time, reliable and no complaints!
Review by Kharga5 years ago
Purchased slipper bath following a bad encounter with bathrooms2buy, their service was good and all questions answered, had small issue on delivery, which was delt with quick and efficientty