Andrea is a wonderful person to have there. She is super prompt with emails and if you have any problems with your lenses, talk to her! My first set of lenses were off a “hair” but it made a difference. Lens Factory is great to work with on getting corrections done.
Review by Eustece1 month ago
I was a little skeptical about buying lenses on line but my customer service person, Andrea was so helpful in explaining the process made it so easy. I definitely will use again and have told many people about your services.
Review by Medretta1 month ago
One of the few places that I could get a glass lens instead of a coated plastic. I do not have a strong prescription but need bifocals. Locally glass was not an option from optometrist. I have used various coated plastic lenses before and do to the nature of my work end up with scratches much to soon leading to replacement. Since my prescription is not overly strong the extra weight of glass is not a big deal. In addition, since I grew up with glass lenses I don't find weight to be excessive. Bottom line. Good service, good price, good product. Very happy with result.
Review by Tintan2 months ago
Great quality lens replacement at an affordable price. I will order from Lens Factory again. I would give 5 stars except for two things: 1 - my order took almost a month from start to finish, including waiting 2 days for the pre-paid shipping box, 2 - once my order was completed, I did not receive an email with tracking information.
Review by Alrecia2 months ago
Great communication and attention to detail
Review by JoanMarineau2 months ago
Customer support representative Andrea is the best! She will get you through any issues that you may have and resolve them! Great customer service.
Review by Luthor2 months ago
My overall customer experience with the Lens Factory was SUPERIOR coupled (with the willingness to repurchase and the willingness to recommend). Their service has acquired (customer trust to my health) in the medical arena; they've now got a customer for life!
Review by Camay2 months ago
Smart Money Lands here. Save your good frames and put in new lenses. They turned out better than the original. You can not go wrong with Lens Factory.
Review by Kycia2 months ago
Fantastic customer service and fabulous products with super-competitive prices...!
Review by Pepgo2 months ago
A great company to deal with. All of my purchases were completed on time and were made perfectly!
Review by Palanivel2 months ago
VERY GOOD LENS, GREAT PRICE. WILL DEAL WITH THEM AGAIN.
Review by Galaxy3 months ago
Have used them several times. Excellent product, excellent service.
Review by Skiip Tolledo3 months ago
Have bought several pairs from LensFactory and always had excellent service.
Review by Tedje Buchake3 months ago
I have used the service several times and have had very good results. They send emails through the process so I am kept informed. I will use them again
Review by Ojeniyi Gainpaulsingh3 months ago
I only received one email saying that they had received my glasses but never received a single update. I had to email to find out the status of my order. Customer Service was friendly and apologetic for the lack of communication.
When I received my order it was extremely well packaged and protected. My new lenses were perfect.
It’s a shame that Lens Factories website/communication doesn’t match the quality of their product.
Review by Squashpickle3 months ago
I have had fits keeping my prescription eyeglasses clean. When I was younger, I didn’t have that problem when eyeglasses were literally made of glass, so I decided to try glass again. I know the drawbacks of glass - heavier and more breakable, but I ordered anyway, sending in a previous pair of glasses made with plastic lenses, hoping that would work for me. Unfortunately, it hasn’t. The weight puts pressure where the eyeglasses sit on my ears and makes the eyeglasses tend to slide down my nose. A stronger pair of frames that distribute the weight better may be helpful, but that was not an option.
Review by Maddiecat3 months ago
I didn't get a response when lens factory received my glasses and it took much longer to get my glasses than in the past.
Review by TheUnwillingDonor3 months ago
2ND time ordered, perfect match to my prescription both times
Review by Sid3 months ago
Excellent experience! Would do it again.My glasses turned out just right. Thanks Lens Factory!
Review by Gotzone Mocarska3 months ago
Great Service, great product, great prices.
Review by Godart3 months ago
I’ve had 5 pair of lenses placed in glasses by LensFactory and they are or were all perfect. Iv had no issues with the company and the glasses were returned sooner than expected which is always a pleasant surprise. I highly recommend them and won’t be using any other lens manufacturers in the future! Thanks!
Review by Noradinah Nemnoum3 months ago
Great place to do business. Sent my frames on Wednesday and got my glasses back on the following Monday. Excellent communications on progress. Saved me over $450 from what my local eyeglass place wanted for same type lenses. 5 stars!
Review by Eru3 months ago
I have used Lens Factory since 2015. I have purchased 3 pairs of glasses from them. All 3 were perfectly done and I received them within a week of mailing in the order. I chose to tint one pair of glasses with a brown gradient tint and use them for night time and rainy weather driving. They cut the glare so much.
I am very happy with service and products from Lens Factory.
Review by Existing4 months ago
So very very pleased. The communication was excellent and a favorite pair of frames was returned with a new prescription. Flawless, and about a third of the price of having them done through my local provider.
I will opt for the added expense of glare reduction with the next pair, though. Didn't realize how much I liked that particular feature.
Review by HappySmile4 months ago
Andrea is the ‘BOMB!’ She handled all of my concerns flawlessly. LensFactory will be my ‘go to’ for new and replacement lenses for years to come.