I was astonished to find the bad reviews. I have ordered from them three times. Always spot on with their advice, especially as I am the least technical person in the world, and their tech-guys gave me non-jargon advise even I understand! And the lights under the work surface cupboards, in the bathroom etc are working wonderful.
John Lawless, Hampshire
Review by Jaeara11 months ago
Taken weeks to get coving for me having said 2 weeks when I ordered. 5 weeks later I’m getting no responses asking where it is. Rubbish service. Avoid. There is loads of coving on eBay.
Review by Voor1 year ago
I don't normally appreciate one star reviews because I feel that they are often given unnecessarily, however I feel compelled to draw attention to the careless after sales service of this company. I really hope someone else avoids making the mistake of ordering from them.
My items arrived OK, and everything seemed fine until I had the LEDs installed in my kitchen and one of the power supplies had died almost instantly.
Without the slightest apology, the person I contacted insisted I sent the item back myself before they would do anything whatsoever (I've had electrical companies post a replacement for a faulty item at 7am the next morning following an 11pm email, while also including a handy return slip). Having posted the item back, upon contacting them regarding a "while you were out" card being left, they didn't even reply. When the item was finally sent back by the Royal Mail due to non-delivery they actually suggested that the item I received back was the replacement...
Naively I posted the item back again at cost. They didn't even bother to reply this time either and who knows where it is now.
I placed my initial order at the end of September, but I still have no working power supply and as a result a kitchen full of useless led strip lights. Guess I'll try and find one elsewhere because this company clearly doesn't care.
Review by Janicke1 year ago
My experience is very similar to Chris Pretlove review18th December 2017 Appalling service all round i.e. I offered to collect my order from their premises but was informed they only deal through the internet. Informing me goods had been despatched when they had not. Incorrect goods supplied as ordered and insisting I pay for the return of the incorrect goods sent out before they dispatch the correct item. Hence, I gave up and purchased elsewhere leaving me out of pocket and goods not required.
My advice is do not deal with this company.
Review by MissUT1 year ago
Here is my letter of complaint to customer services with regard to my recent experience with LED-supplies.com.
I have very good reason to write to you on account of the appalling service and misinformation which I have received from LED-supplies over the last few weeks.
I placed an order for the components of an LED lighting system through your website on the 5th of December. First I received an order confirmation email.
I then received a second email from you this stated that an item from my order was not in stock and would require a four week lead time.
I phoned your sales team on the 8th of December and spoke to a gentleman who assured me that he would attempt to find a resolution to this problem and return my call.
No such call was forthcoming.
I made another call to your sales team on the 12th of December. This time I spoke to a lady who assured me that she would have my order shipped immediately without the missing part which could be forwarded to me once it was back in stock, thus allowing me to complete the installation of the furniture for which these items were ordered before the deadline of the 22nd of December and would return my call to confirm this.
No such call was forthcoming.
On the 14th of December I made yet another call to your sales department to check up on the status of my order. The news that I received was that no action had yet been taken and it had not shipped. I informed the lady to whom I spoke that time was running short, that I needed a guarantee that my order would be delivered by the 18th of December there and then or I would cancel and order elsewhere so as to be able to complete my client’s project within the specified time frame. This time I was provided with absolute assurances that my order would be shipped out on the 15th and be delivered by the 18th of December.
I took this assurance upon good faith.
It is now the 18th of December. I have called your sales team to check upon the status of my order. Surprise, surprise, there is no record of it being shipped, apparently the person to whom I spoke today will ensure that it is shipped on the 19th of December, to arrive on the 20th. Providing me with two days in which to fit a piece of furniture which will require 24 hours of fitting, in a residential property, just days before Christmas, all thanks to the delays and downright lies which I have been fed in order to retain my order.
Quite frankly, I don’t think that you will be at all shocked to hear that I have no faith whatsoever in your organisation’s (and I use that term in the loosest fashion possible) latest promise to complete my order by the given date.
Your complete incompetence to provide a service of any real value to a business such as mine has caused a major project delay resulting in my client’s and my own considerable inconvenience. Not least in the delay of just this project but the others which sit in my schedule, not to mention the financial and personal implications with regard to my family’s plans for the season. Not only this but the misinformation with which I have been provided and the assurances which I was offered dissuaded me from cancelling my order and placing it instead with a supplier capable of delivering in time for me to complete my client’s commission.
I would very much like you to respond with a detailed account of what action you propose to take with a view to remedying this situation. It is not as though you are the only supplier of these products in the market and your current standards of service will not see you going far. I might point out that my business sources several thousands of pounds worth of supplies through the internet every month. In my experience these orders are invariably shipped when stated and if there are any problems, the relevant sales teams give me realistic appraisals, allowing me to source elsewhere in good time if they cannot fulfil my order. In the 8 years that I have been running my business, LED-supplies has, by an astronomical margin, hands down, won first prize for customer service which actually goes beyond incompetent and borders on offensive.
Review by SaidaiKanpeki Yacomeni3 years ago
Great company when purchasing product, but since it has failed 10 days after the 12 month guarantee they did not want to know. Never come across this before.
Review by Kanesh5 years ago
Gave good advice, delivered what they were supposed to when they were supposed to.
Review by Rallen Beme5 years ago
Ordered Late Friday - after closing time,
Arrived Tues sometime - wife signed as I was working
instructional videos online as needed
worked first time.
Review by Jeramina5 years ago
very helpful they know their product would be good if they had a larger range of garden LED's could buy loads from them if their range was greater but sure it will come
Review by Hugjud Anferov5 years ago
Was nervous buying from them online having never heard of them before.
However - their service was excellent, delivery was next day and the LED strips under our wall units in our new kitchen look spectacular. The strips are easy to install and the drivers are small, compact and unobtrusive. Will buy from them again
Review by Vinnythekid5 years ago
good range of products available the ultra bright led tape is the brightest I have used and I have used many different types from various suppliers
Review by Fuckyousmurfsniggersggwp5 years ago
Order very easy; delivery very quick. But one of the tubes seems to not be functioning and so an expensive return to verify the failure.
Review by Kristylee5 years ago
I was looking for LED tape for underneath my kitchen cabinets but didn't know exactly what parts I needed. When I called LED-supplies I spoke to someone who made me feel rather stupid for having to ask the questions in the first place. He did provide me with some of the information I needed and said that everything was in stock and would be delivered on the truck that was being loaded the following day. A week later I was still waiting for my delivery, with no further communication from the company. I called them and was told that one item would be out of stock for another two weeks - not helpful as my kitchen fitters were leaving way before then! The woman I spoke to said that the power supply could be got from another company and then I was put through to someone else who refused to courier the rest of my order over to be there in time for my kitchen guys to fit (even though the issue was down to their mis-communication in the first place!). I found much more helpful service at another supplier and so cancelled my order. Not impressed with LED Lighting at all.
Review by Timea Bagaméri5 years ago
I have been trailing this company and writing reviews on many areas, the frog community need a simple led answer to light there tanks and I hoping this was it, when the lights work there great but each 2 meter of lights have around 4-5 breaks which are very weak and come apart all the time
Cost at 1st seems amazing but due to miss print on the website these lights are not ready to go they need power pack and add ons making these some of the more expensive options
I have also tried the email function in contact us to ask if my new order could be in 1 strip, no response and strip came with again 5 joins which shows that my 2 meter length is used up of cut offs
Overall I'm not happy and will not be recommending to the hobby
Review by Spaspaspa5 years ago
theyre really good. the product is top notch and the delivery was far quicker than expected. Thank you very much
Review by Belgravia5 years ago
I had been pondering how to repair a 16w mini fluo fittiing in my caravan, replacement fittings are expensive but they are smaller than my original fluo.and do not properly cover the hole in the ceiling. I converted the fittiing using LED strip and the proportional cost was £9 and far superior lighting level and low current consumption, total time = 1hour.
Great product and swift service.
Review by BrianH Sarg5 years ago
The website was used to on two occasions to source constant current LED drivers. These replaced units supplied by others which failed after 2 years service. Replacement units are of good quality and so far are operating satisfactorily.
Review by MadLadd5 years ago
Very helpful and quick to respond. Thank you for your help.
Review by Sameara5 years ago
efficient and quick delivery, good advice over the phone..would definitely recommend
Review by Mja5 years ago
I ordered 2 T8 LED tubes from LED supplies as I had done so before and was pleased with the service and pricing. This time the goods were delivered promptly but one of the tubes was faulty. By coincidence I had an electrician on site when they were fitted and he confirmed that the tube and not the fitting was at fault. On contacting LED I was told to return it and they would replace however I would have to pay to return it even though it was faulty goods. While I now realise that it says so in the T&Cs I had wrongly assumed that this would not apply when the equipment was not fit for purpose in the first place. I am now trying to find a courier who won't charge a fortune and will have consider where I get my LED lamps from in future
Review by Nepi5 years ago
We got some great advice on what we'd need for our requirements, the products sold to us do the job very well.
Review by Cartashia Fieni5 years ago
I purchased various different bits of LED kit and then some follow up kit. Both orders were efficiently dealt with and I shall continue to use this supplier for any future requirements.
Review by Horax5 years ago
Not the cheapest LED kitchen lights you can find, but they are well made, and arrived promptly and well packaged. Easy to install (lego for grown ups!). They look good (the dimmer control is essential) and are an excellent solution for under cabinet worktop lighting. I would order from these guys again.
Review by Faulkner5 years ago
Don't know yet experimenting ,
Review by Ldubi Villones5 years ago
Great products, great service and good price no complaints 5*