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La-Z-Boy Inc. is a leading American furniture manufacturer that has been providing comfortable and stylish home furniture for over 90 years. Based in Monroe, Michigan, the company has established itself as a trusted brand in the industry, offering a wide range of products that cater to the needs of modern homeowners.
Top Reviews from Reliable Sources
This is the worst company for product and service.
This is the worst company for product and service. First recliner broke after three weeks, a rod that keeps it from rocking when reclined dropped onto the floor, all greasy. The store in Issaquah WA agreed to let us select a different chair and return the broken one. Great! Until the second chair broke in three weeks with the same issue! This time, the manager refused to take it back, as we wanted a full refund. She said they had to have their service company come out and check it. She also claimed she had never had this issue on any chair, ha, what a lie! Service guy comes out, sees the problem, says it is very common and he is out of that part (it happens so often), so has to order it. He showed us other defects on the chair, said the part was put in backwards by the manufacturer! What a crappy company, although sales guy was good, he was appalled by what happened, thought we could get a refund, but rude manager overruled him!! Never buy a thing from this compny!
Date of experience: April 16, 2023 Dated: Sun Apr 16 Source: Trustpilot
This furniture is junk
This furniture is junk. I got a loveseat recliner, less than 2 months the mechanical parts for opening is broken. I bought a shitton of warranties. I’m still waiting. Now. The middle console is crushed. 🤷♀️ It’s been broken longer than it’s worked. The sales chick Lindie LIES She tells wonderful lies.
Date of experience: January 25, 2023 Dated: Sat Apr 15 Source: Trustpilot
Zac was the contact that I connected…
Zac was the contact that I connected with when I walked into the local La-z-boy in Pickerington, Ohio.
I was taken back with surprise by his friendly demeanor, and his willingness to help. This was the case with all the people working at the store. Zac took the lead in talking me through the issues I had with what was an 8 year old sofa. With his help, I was able to take care of my issues and get my sofa that looks like new, taken care of. I still get complements about how nice it looks and feels. It is a first class product.
Date of experience: April 01, 2023 Dated: Mon Apr 03 Source: Trustpilot
Anyes is an excellent service professional!
Anyes was an excellent service professional when we visited the store in Coquitlam. She helped us navigate color, style and price. We finally chose the best chairs for comfort and style and then she was clear about all the fine print and delivery procedure. She went over every detail for us and took the time to be sure we were getting what we wanted at the best price. We highly recommend Anyes at La-Z-Boy in Coquitlam.
Anyes Pourtaghi Design Consultant
La-Z-Boy Furniture Galleries Coquitlam
Date of experience: March 11, 2023 Dated: Wed Mar 15 Source: Trustpilot
Donna Morris Owens
We ordered a custom LOVE SEAT recliner. Was told we would receive it in 4 to 6 weeks. We ordered in early October hoping to have by Christmas. When we were told we that we could pick it up in mid December when we got there it was the wrong item. Laughingly they said oh so sorry we added the wrong number. We will put a rush order on it. Well 2 months plus later we call and ask what is the problem. We were told it had been sitting in their warehouse. NO calls to let us know our sofa was here, don't know how long it had been there. I highly recommend skip lazy boy. Their lack of customer communication and service was horrible.
Date of experience: February 13, 2023 Dated: Tue Feb 14 Source: Trustpilot
They don’t keep their word about anything.
Our salesperson was so very nice….. after that it’s been a train wreck! The warranty we purchased seems to be confusing all who work there. All the effort and info gathering has been on our side. NO ONE calls you back when they say they will- they actually dont call back at all! Including the “managers” the “assistant manager” the warranty co etc. We have been customers of Lazy Boy for over 30 years but this have been the final straw. This has been going on for 4 months now! We are done.
Date of experience: February 06, 2023 Dated: Tue Feb 07 Source: Trustpilot
Redeemed after Horrible
EDIT 08/23/22--I wrote a letter to the corporate office, and they are giving me store credit for the full amount I paid. That is absolutely incredible!
I waited about 8 months for my $1,850 James electric massaging/heated recliner to be delivered at the end of December 2020. In April 2021, the massage motor started failing and it took until the end of July 2021 to get the motor replaced. December 2021 with the chair a couple weeks short of being a year old, the motor failed again, and again it took several months before an entire new chair back was installed at the beginning of March 2022. At the beginning of May 2022, the left motor stopped working, and in the middle of July the right motor also failed. The chair is now 19 months old and is waiting to get on the schedule for the FOURTH MOTOR in 19 months. $1,850 chair. The massage portion has been broken for 44% of the time I've owned the chair. Inexcusable.
Date of experience: July 27, 2022 Dated: Tue Aug 23 Source: Trustpilot
Terrific La-Z-Boy Service
We are still in warranty with our two new La-Z-Boy recliners. We were impressed with our service person today--Wow! On-time, polite, efficient, knowledgeable and skilled! Fixed a wrinkle in one chair and demonstrated how our chairs work--just can't say enough nice things about him--I think his name was Josh (but it says Ben on our phone)--he came to us in Fearrington Village, today, August 11 early in the morning. So nice to deal with!
Date of experience: August 12, 2022 Dated: Fri Aug 12 Source: Trustpilot
I know a guy who had to buy new furniture every few years.. his wife had to weigh 400 plus
Even La-z-boy can't work miracles
I bought a recliner not long ago and I've never slept better
Date of experience: December 15, 2021 Dated: Wed Dec 15 Source: Trustpilot
Mr Phil Ward
Own a 3 & 2 seater Yorker manual recliner…
Own a 3 seater Yorker manual recliner and 2 seater manual recliner. We've had it for a year so far and no issues. Reasonably comfy. Had to sleep on it once or twice and felt good. Price felt high but if it lasts the test of time for me with 2 kids, I'll except that. My first time owning leather seating and in the summer it's sticky but I was aware of this. Can't blame Laz-E-Boy for that.
Date of experience: July 12, 2018 Dated: Thu Jul 12 Source: Trustpilot
CEO: Melinda D. Whittington (25 Apr 2021–)
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