Terrible company and atrocious customer service. Think twice and maybe a third time before booking with this shambles of a company
Review by Nandee1 year ago
Waste of time with this company. Be very careful when you book with last minute.com.
I used their service for hassle free check in and I paid around £5 for that, but because of their incompetence I was in the situation to miss my flight.
I wanted to travel with my ID Card so I've put the number from my ID Card in their system, but because they hire incompetent people or because their procedures are wrong they've made my boarding pass with my PASSPORT and passport number which is expired.
I was lucky I noticed the mistake and I called them to correct the issue but they said I need to call the airline company to correct this.
So instead of hassle free now I have a headache.
They even refused to refund my £5 for their mistake.
I always used their service to book flights but never used their extras. This will be my last time ever I will book through lastminute.com.
Your customer service is rubbish as well,same as your service, staff who can't even speak english, you struggle to understand them, the only thing they do is to read standard answers.
A better and easier way is to use vola.ro, friendly people and smooth service.
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