Horrible Service, very angered and shocked!
I spoke to several agents I had an issue with my name on the booking almost 10 days before my travel and that it needs to be addressed before travel.
No one assured me of the changes till a day before my travel. I was still kept in limbo.
So I asked for refund : money instead of vouchers . One of the customer agents mentioned i can get a refund but will need to check back for quote.
So I went ahead a made a new booking. Soon after I called last minute to get my earlier refund, I was however told due to insurance I can get voucher refund . I insisted I had spoken earlier about money refund and that the earlier agent had given me that option.
She dismissed it saying I am only entitled 90% through vouchers and not money. I insisted this needs to be looked into for money refund as promised earlier. She told me she would look into it and come back to me in 7 days to let me know whether the refund is through money/voucher.
And here I am today getting an email that I am not entitled for any refund for no error at my end.
I got an email saying I don't qualify for any refund.
I am utterly shocked and angered by your horrible customer support. I need a money refund for my booking : ask_me
Even after several calls I am being silenced and all my money being taken! Where are the laws??
Such horrible service !!!
Review by Cfeatherston1 year ago
Is ok at least my kids love the location and the view is very much cool.
The closeness of the ocean to the venue makes it more unique and the outside relaxing area brings more glamor to the fun.
Lastminmute is rated 3.0 based on
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