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Review by Alex D5 months ago
This is not a review of the staff or office. They were all great. It is quite clear though that what they are doing is selling Groupons and only doing the bare minimum laser work so you have to come back in over and over. I bought the tattoo removal Groupon for three treatments, which should be plenty for the simple tattoo I’m wanting removed. The woman on the phone told me it would likely take 10. I laughed because I have had two tattoos removed by laser and know what to expect.
The first treatment did absolutely nothing and took less than 20 seconds. They’re clearly scamming people out of money by not actually doing the work.
Find someone else to do your laser work. They’re ripping people off.
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Review by Leah G1 year ago
I had to wait 25 minutes for a 5 minute appointment when I was asked BY LASERAWAY to show up early and I showed up at exactly the requested time. LaserAway did nothing to compensate me. I was turned away my next appointment when I arrived 15 minutes late due to spending 15 minutes in their parking lot looking for parking. I was sold this package and was told there was one near my house in Los Alamitos (there isn’t, closest is too far) and there are night hours (I have had the hardest time actually getting one of those appointments). I’m immensely disappointed.
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Review by Jessica J.1 year ago
Still have all the hair I wanted removed. That's after 8 loyal sessions. Was told to go back with the growth for proof and perhaps will get more sessions...will update with better rating if that's the case.
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Review by Gabina PHOENIX1 year ago
I was getting push it to buy more and more packages of the treatment I got and I refused to get it and I am still trying to get back my money .
It’s sad to be in this situation.
There’s more better options in the market with better prices so far and better service .
I won’t be there anymore ........
I really don’t need to be passing thru all this embarrassing and uncomfortable situation.
They work for commissions and they want to do the impossible to keep you there
Sad and Bad experience even with the treatments that I got done
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Review by yaya1 year ago
I was referred to LaserAway from a family member about a year ago. I thought I would give it a try since they were doing a good promotion for the bikini area. I have now completed my 7th session and feel that it was a complete waste of money. The hair has reduced by only 30% and is no where close to being completely removed. I have done laser hair removal in the past at a different clinic and definitely received better results. I am not happy with my results.
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Review by Ally McKelvy1 year ago
I was sold a service I really did not need. There is no difference between my before and after pictures
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Review by MAR1 year ago
I could almost never get in which ended up spacing appts I could get far apart. “No appts available” or I would get bumped/ canceled at the very last minute. I’ve tried calling every morning and booking way out..the burden is on me and I’ve given it everything but can’t make close appts happen and have paid thousands of dollars for a service that builds on itself. Meaning, if you don’t get closer appts..you see no results. I was told from the beginning that weekly +/- appts would not be a problem. This is crazy and seems like an easy issue to fix. Very unorganized. I complained and complained and eventually they agreed to give me a fraction of what I paid..
I’m still out thousands (and a lot of effort and energy) for nothing.
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Review by IT1 year ago
Always had to wait for a long time in even though you have an appointment. Service is so-so. Especially don't like it when they take you to a room and try to upsell you hard. They try to persuade you to buy a package. Not coming back.
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Review by Melina1 year ago
Unprofessional personnel, they wait until the last minute to tell you about your appointments running out and then trick you and charge you more
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Review by Mario Soto1 year ago
The staff are friendly, although I am not happy with my laser hair removal results. I notice they spend 5 minutes with you doing the procedure. I feel they rush you in and out. I’m spending over $2,000 to have the same results as I did on my 1st appointment, I see no results.
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Review by Unsatisfied customer1 year ago
They book horribly and are always running late
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Review by Charlie52 years ago
Got laser hair removal here and was supposed to have 12 sessions for a whopping $2800. I went in, just wanting legs and was upsold with a very used car salesman tactic. She made it seem as if I was getting a huge deal. Every time I would check in at the front desk there would be a 20-30 minute wait before my appointment. The appointments have to be scheduled at least a month in advance because there is pretty much nothing available due to the small office it's in in the strip mall. Multiple times I was getting laser done and the end of the laser kept falling off. Not even a year later and 9 sessions later (was shorted three)– I have just as much hair as I did to begin with.. it also made it much thicker in some areas, because you have to completely shave everything every time you go. Which makes the hair follicle thicker had I not shaved there to begin with. Will never go back here. They also overcharge for all of their expired fillers (Juvederm was $750).
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LaserAway is rated 4.0 based on
101 reviews
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Contact
10100 Santa Monica Blvd
Los Angeles
90067
United States