Laser away has THE BEST costumer service I have ever received anywhere! My first time in for a consultation I was very hesitant and thought it might be a scam but I was blown away. The people there are so nice and understanding. I’m a freshman in college on a tight budget, and they worked with me giving me amazing deals so that I could afford laser hair removal. I’ve only had one treatment so far and I can’t wait to see the results!!
Review by Atreya2 months ago
This place is not why it presents. Their prices are exaggerated and change depending on when and who you are talking to. During my free consultation I was told facial hair laser treatment includes whatever area you choose and is considered one area (face) and costs little over 1000. Then in Groupon they posted small area offer (which apparently they mean only upper lip) which is supposedly priced as $1300-but now discounted to $89. How is full face area little over $1000 and upper lip $1300. Prices don’t match. I was confused but still wanted to give them a shot.
I thought what an awesome opportunity to test this place out without spending 3K on all areas I wanted treated. There are so many places to go with so it’s hard to know if you get the service you were promised. I bought the Groupon. When I called to schedule appointment I was told that because I had a consultation (!!!!!!) I am now considered their patient (?!) and not eligible for Groupon deal. Hilarious. Well, no wonder. Since I had consultation you no longer can feed me any BS you want and I know how you manipulate your customers and your prices. I can only imagine the poor quality of your work. This place is not about YOU. IT’S ABOUT THEIR PROFIT. I’m so glad I didn’t spend a dime to find that out. Groupon refunded me.
Laser Away is shady. Go somewhere else.
Review by Timocafe Lukom2 months ago
I am only giving 2 stars because the staff are kinda cool. If you are getting laser here make sure you demand to see what setting they are using and why they are using that setting. They seem to me to set the machine as low as possible in order to get you to buy more sessions. The proof would in the pudding. Although the lasers have massively advanced the last 20 years or so - the old skool way of doing it was you pay for your package - and anything you needed beyond that was free - so they basically guaranteed their product. They do not do that now. If they did - I wouldn't even worry about the settings but they tout 10% reduction from each session and i have had 6 sessions and am not even CLOSE to 60% reduced. You sign an arbitration agreement, but be aware that does not extend to fraud or fraudulent misrepresentation.
They WILL try to sell you meladine. They KNOW this product does not work and absolutely cannot prove it works (they'll tell you they know people who have used it and it as worked - that's bs) Meldaine is a COMPLETE WASTE of 150.00 DO NOT BUY IT!!!!!
Review by Shiguang3 months ago
LaserAway was great on my first visit and I felt so confident having my treatments done there. The staff was very professional and accommodating. I liked this place so much I referred my best friend to refund her groupon that she had purchased at another place and come to LaserAway. She did and has also had a great experience. I really wanted to continue and do more treatments here but when I was told I can no longer purchase any additional groupons it was a bit disappointing. My best friend was told that they would honor any additional groupons if she were to purchase more. I really wanted keep coming to this place because I see that the company and the people are great but that was pretty discouraging for me and they seemed so unhelpful.
Review by Tasis3 months ago
I had two syringes of Juvederm two months ago and my wrinkles are the same. No noticeable difference. My skin looks more uneven. Juvederm is supposed to make skin look refreshed, mine looks weathered. Not worth $1200.00.
Review by Albatroz Kaliada3 months ago
So far so bad. Had 2 bad experiences with laser away in 2 different locations, and i did review them on google. They even called me offering 2 extra sections of laser hair removal to make it up for my bad experiences if I deleted the reviews. They never added those 2 treatments, when you think they care about customers satisfaction they are actually just fooling you.
Review by Salahub3 months ago
It has been an experience to me regarding my dark spots and acne scars I have seem little improvement on my 5 treatment not has inspected ,or maybe ii need more sessions ?
Review by Baljiwan3 months ago
I've now had 3 procedures/services at LaserAway in Southlake. I am very pleased. They are very professional and friendly. I will go back!
Review by Lmccarve4 months ago
The service is great, but pricing or should I say green credit they offer is a BIG disappointment! I ended up using they credit that the offer for zero interest in the first year if you keep up with your payments. I guess I should of read the small print, but I was told if my payments were on time I had nothing to worry. This is wrong information as I was change a big amount of interest the first month even though I made my payment on time and paid more of what I was told. I had to get money of my own credit cards to pay it and got charge more interest. I was so mad and will never never will use this service again. What ever you do don't do it or you will be sad for sure. Again I am pretty good on paying all my bill on time and my credit score is execellent.
Review by Djennet TransAlta4 months ago
3 stars only because the service with nurses is great. The staff is nice, but today 07/22/2019 I am disappointed because front desk lady tried to charge me twice for 100 units of Botox when I had already stated that I had payed for them one time. I asked that she look into my profile, which she did and stated that it didn’t show and I told her the bill for sure showed up in my bank statement. I explained to her that I haven’t received any treatment and simply wanted to schedule since I had already payed. Front desk lady had to look for what I payed for via credit card and finally corroborated that in fact I had payed. Also, when I came in for laser hair removal (also today 07/22/3019) the nurse worked on platinum only and I have stated to front desk many many MANY times I’d like to just get it over with all in one time and I always ask twice “the next session is for full body correct?” And I receive the same answer “yes, you’re all set” & then I come in and surprise we’re only doing platinum and leave the arms for next time this is already the third time and I’m not happy about this as if I had time to come and go different times for something that could’ve been done in the same session. If you’re not going to schedule me for full treatment that fits my schedule then I want out. Please, fix this or I can always get reimbursed & go somewhere else which would suck because I like this place and I have been a loyal customer. For the most part this is a good place with good energy.
Review by Petewr4 months ago
I wanted to wait until my entire treatment that I paid for was done before writing a review. The first two sessions of the IPL was great. The two gals that helped me were very professional and careful. The same cannot be said for Sheila, the gal that did my last treatment. She was initially very nice, but when she was getting ready to start, she did not cover my eyebrows like the previous two people did. I am not one to tell you how to do your job, however, having my eyebrows covered the prior two times tells me there’s a reason they do that. This time she insisted that she knew what she was doing and it wasn’t necessary. Well it was necessary because she did end up burning/singed the inner part of my right eyebrow and I smelled the burned hairs right away. I was hoping for the best when she finished so I can see if my eyebrow was still there. I told her about it when I walked out of the room and she pretty much said I was a liar, she said she didn’t treat the area anywhere near my eye brow, but she did! She did the area between the eyebrows! And my forehead! She told me to put castor oil on it and it’ll be fine. If nothing was wrong with my eyebrow than why did she advise me to use castor oil?? But That’s not the point, she burned the hairs of my eyebrow and could care less. No apology, nothing, she didn’t want to admit to it. I wanted to purchase more treatments but after this experience, no way! I feel like the IPL level was lower than the previous times and was pointless to do, so in the end, I didn’t even get my IPL results that I wanted and I’m missing half an eyebrow. To give credit to the previous gals that I had treatments with, my review would have been 5 stars, but unfortunately having my eyebrow burned off and zero results from last IPL (I say zero results because they first two times I did leave with redness and they said the spots will get dark and fall off, which did happen, this time, I didn’t even get any redness, nothing, no response from my face, and you may be thinking it’s because the first two treatments may have gotten all the spots and there was nothing left, but I still have very visible spots that should have responded to this third treatment, hence the reason I was looking forward to booking more treatments, and after two treatments I’m aware how my face responds to the treatment, but this third time, there was nothing at all). Sorry for the long review but word of advice, if you are doing IPL, make sure they cover your eyebrows! Don’t let them talk you out of it, it’s your eyebrows that will be burned off, not theirs !
Review by LastRomantic Tarfa4 months ago
Lisa was awesome and very thorough. She made me feel very comfortable with my Brazilian.
Review by Chelsay4 months ago
Love them! Love the lazer hair removal too!
Review by Wheelhouse4 months ago
could be better
Review by JTrujillo4 months ago
Staff is so good .They take good care every time of session.Thank you laser way
Review by Emlit4 months ago
Excellent customer service and excellent procedure!
Review by Bafford Bakr4 months ago
Customer service sucks
Review by Florella Hvala4 months ago
Predatory, non-transparent pricing - you wait until a consultation, they quickly do creative math with a calculator in front of you, and then tell you you owe a much larger amount than you expected. I'm willing to pay what's required for medical spa treatments, but at any price point, don't make your customers feel duped. Pricing isn't published anywhere. You then must return another day to be treated.
No continuity in care - you will get a different technician or nurse every time, they will use varying levels of laser strength and hit different patches of skin, your results will be impacted.You may get an entry level technician in training as well, without warning. (Salons don't do this, why should a medical "spa")
Botox injection didn't work for me, my partner, or my friend.
Ahead of this appointment, I was scheduled by a front desk staff for for treatment, showed up, and was told it was for yet another consultation and my partner and I couldn't be seen that day. ($9-10 a unit isn't that competitive of a price, by the way...)
Staff is overworked, lacks professionalism. In the Castro SF location, I witnessed an employee getting reprimanded by front desk staff in front of customers, uncomfortable. Listened to the same front desk staff gossip about clients. Technicians/nurses are scheduled back to back without breaks.
Your appointment will get moved on you, without a courtesy call. You'll just receive a text message confirmation the day of with your new time.Cable companies are better at expectation setting...
Yes, I get the goal is "hair reduction" not elimination, but in some patches of my skin, it seems like the low laser strength ENCOURAGED growth, and I'm worse off.
On 4 separate occasions, I waited in excess of 30 minutes to be seen, with an appointment. 40% of my visits were this late! Unacceptable.
It's been a locked-in 18 months for me to use these up, and I couldn't be happier to be done. Should've gone to a plastic surgeon or real medi-spa. Until this company majorly overhauls its processes, improves its employee experience, and implements customer feedback, stay FAR away.
Review by Gutz4 months ago
May 25th, 2019 was my 2nd Clear & Brilliant and I am happy! I see changes and so do those close to me.....the toughest part of the process is right after; going outside on a very hot day even in the shade, your face feels on fire. The results are worth being uncomfortable for about an hour. #OnToTheNextOne
Review by Clarity4 months ago
Mountain View location is he best. I live in Burlingame but I don’t mind driving to Mountain View because all the ladies there are wonderful. They make me feel special .
Review by Chesky4 months ago
Great Location (clean and newly remodeled), good accommodations while you wait, and great customer service. I went for my 1st tatto removal session and it was super fast and very professional. Hurt like hell, but got the job done. Plus EVERYONE that works there is ridiculously good looking and bubbly so thats cool. Will update after next session.
Review by Mermaids4 months ago
Everyone in the office is always ! The hair removal process works perfect on my face. Get the BTL for the pain. Works great!
Review by DCanada4 months ago
Review by Larsbury Derrow4 months ago
This has been the best experience I could wish for. Everyone at Laser Away its amazin. The technicians are very knowledgeable making the treatment easy. Thank you to everyone at Laser Away, I will see you Sunday!!!
Review by Mathilda4 months ago
I’ve been going to the Flat Iron location for the past 5 months. I noticed results after the 2nd session. Location is very clean and staff are friendly. My only complaint is that I wish I had the same tech every time I am there. I had 2 techs that I enjoyed working with. All tech have different methods and ways they work. I am one who likes to be “zapped” head to neck and know that we covered every inch of my treatment. Overall a great experience.