Hebeos Company refuses to return the dress! Horrible customer service, they advertise free returns however they refuse too. Don’t buy, please you will not get your money back!
Review by Ridgio3 months ago
Don't buy from hebeos, they have no returns policy at all, despite saying they have on their website.
The dress was meant to be a size 16,I'm usually 14,but it wouldn't fit my size 12 friends. It did fit my size 8 daughter.
Quality wasn't good, threads hanging out all over, grey dress sown with pink thread, it was visible.
Review by Delita Dietzfeld4 months ago
Never, ever use Hebeos. If there is something wrong or you don't like the dress say goodbye to your money. Poor customer service and they will do everything to try and keep your money.
Review by SnowyK5 months ago
The dress ordered for my daughters prom was not delivered by the guaranteed shipping date. It was also much more sheer than shown at the top as well as it had a heavy skirt when it was described as a tulle skirt. It came poorly packed and it smelled awful. According to the website it was returnable bc of the defects. I made all these points and even sent copies of their own return policy. They stopped responding. DO NOT BUY FROM HERE!!!
Also, they will not exchange if your dress doesn’t fit. This wasn’t our problem but seems like a dirty practice to me!!!
Review by Toulgaridis5 months ago
I custom ordered 2 dresses to have on hand for our Balls. They arrived 17 days from the day I ordered them , couldn't be happier with both of them. Just as pictured and amazing quality!! I didn't expect them to be as nice as they were. I would recommend this company to anyone.
Review by Korrine5 months ago
My dress from Hebeos.com looked NOTHING like the picture online and you can't return things if you don't like them. Plus the delivery costs are HUGE! My advice is to give Hebeos.com a swerve.
Review by ElRoca Kerker7 months ago
My daughter ordered a dress for prom & it did not fit her correctly so we contacted the company to return it. They refused! Regardless of what their website says, they DO NOT ACCEPT RETURNS!
Review by Any Shino8 months ago
ABSOLUTELY HORRIBLE! Dress looked NOTHING like it did online! Total rip off!! Thank goodness I ordered early.
Review by Bodycount9 months ago
You should be wary of any company that doesn't include a customer services phone number on their website.
My fiancée ordered a wedding dress from Hebeos. It arrived creased, having been carelessly shoved inside-out into a bag, and it looked nothing like the picture. The materials were of a very poor quality and the fit was terrible. The dress was clearly several sizes too big.
When we complained (by email, since there was no other option), we were told to take the dress to a tailor and offered a 25% discount. There was no way we were going to keep this dress, so we complained further and they increased the discount to 40% - despite our insistence that we DID NOT want to keep the dress.
The emails from Hebeos were brusque and whoever wrote them clearly hadn't paid any attention to our complaints.
This went on for some time. We threatened legal action several times, which they ignored. Eventually, they sent us some return instructions, and we had to pay £30 or so to send the dress back to CHINA. A month or so later, we finally got a refund.
Review by Boxybath9 months ago
My sister in law ordered this dress and it was far from what she expected !! It WAS not the dress in the picture but something they just try and replicate made out of awful material.
Sad part is I have also ordered from this site but my dress is due next week I only dread what it might turn out like
Review by Brandford9 months ago
I wouldn’t even give this company 1 star !!
I ordered a dress for my friends wedding as bridesmaid dress , I ordered it custom size so I had sent them my measurements. 2 weeks later my dress arrived which seemed rather quick for a tailored made dress and lets just say the dress was hideous and looked nothing like it did online !!! I ordered royal blue and the dress was not royal blue ! It had these cheap shiny purple beads all over the front of the dress and top it off it didn’t even fit ! It was way too tight and very uncomfortable I couldn’t even walk in the thing .... I emailed the company straight advising that I was not happy with the quality of the dress and it did not fit ! It’s been 5 days since I emailed them and each time they have asked me to measure the dress and send pictures of the dress ! I have said in all my emails that I want to send the dress back but not once have they given me the address to send it back or even acknowledged that I have requested a refund ! After reading reviews on this site I don’t think I will ever get my money back ! Their a scam of a company you can’t refuse a refund if your customers are not happy with the product ! I now have to buy another dress from a different website so I’ve lost money no thanks to hebeos!
Review by Olejárová Simonds9 months ago
My daughter ordered a dress from Hebeos and, though it fits, it is much more skimpy in coverage than pictured. She would not be allowed to wear this dress to her prom, but they won’t take the dress back. The color is also slightly different than pictured. The photos misrepresent the actual appearance of the item. Buyer beware!! Exactly the frustrating experience you worry about ordering an expensive item online.
Review by Snapey9 months ago
I wouldn't give them1 star but to write the review I have had to. Orders my dream wedding dress from them and it only took a few weeks to come back which I thought was a bit quick but I was excited. When I opened the dress the detail on the straps were nothing like those shown in the picture. They look horrible and the material is scratchy on the skin. Also I used the measurement guide buying the UK size that my measurements are correct too, and when I tried on the dress it is too small for. I filled in a refund request from online and didn't hear anything from them, so I emailed them and they are refusing to let me return this dress as all dresses are accurate to the size measurements and I can't return a dress due to not like it eventhough it looks nothing like the one in the picture. I highly recommend NOT TO BUY OFF THIS WEBSITE!!!!
Review by Olesea1 year ago
STAY AWARE ! DON'T ILUDED YOURSELFS THAT YOU'RE ABOUT TO DO A BARGAING ,BECAUSE YOU WON'T!!! ALL YOU GONNA HAVE IS HEADEACK.
Review by Raymomd1 year ago
I don't even want to give this company 1 star they are horrible, My daughter and her friend both order a dress from here. My daughters dress was 10 sizes to big and we paid for custom size, the color was not "burgundy". The others girls dress was even worse nothing like the picture and completely see through. I have been sending emails back and forth with this company for months trying to get my money back.
HORRIBLE HORRIBLE HORRIBLE
PICTURES OF PEOPLE ON SITE ARE NOT ALL REAL
DRESSES ARE NOTHING LIKE THEY SHOULD BE
Review by Thore1 year ago
After reading these reviews, I can't understand what people expect. I am getting married later this year an have been researching wedding dresses both in the UK and overseas. Do people think they can expect to pay £100/dollars for a wedding dress and expect to get a quality item, in the right colour/size and look amazing??? The pictures quite obviously aren't of the dresses being sold and if they're coming from China two weeks later for a pittance then what quantity do you think you will get? I saw the website, googled the reviews and stayed well clear. If it seems too good to be true then it quite obviously is. You pay for quality and it pays to do your research. Buyer beware.
Review by Danko1 year ago
Ordered a dress disputed and contacted to cancel no response, no notifications nearly a month later it arrived. The item is not as described, very poor quality not responding to any of my correspondence sent. I have now opened a dispute and a case with my bank to now take action and blacklist this company unless I get my money back. I will also be reporting the company to trading standards and other authoritys were concerned to now protect others.
Review by Babik Joachimsen1 year ago
I got my dress quickly but it was nothing like the photo on the wwbpage. Their response was that "there is not that much wrong with the dress" even though I provided photos showing all the badly made details that was nothing at all like the picture of the dress.
They now say I can get 20% back, which is a joke!
Do not buy from this company if you don't want to get disappointed.
Review by Norberts1 year ago
Bad quality, bad customer service, and they refuse to refund me for a terrible dress. DO NOT BUY FROM THEM.
Review by Dotsdgtr1 year ago
I did not have a pleasant experience with this company. I have a gala coming up and I came across their website. I was excited because their dresses were so unique in comparison to what you would find at the mall for example. So I ordered the dress, shipping was pretty quick and I was pleased. However, when I tried on the dress the quality wasn't that great but I could live with that. My biggest issue was the size. I go to formal events all the time so I know my size in dresses very well. I even ordered a size larger to ensure that the dress would fit and I would tailor if needed. This dress was 3 sizes too small. It fit more like a 10 than a 16 so there was no way tailoring would be possible. I reached out to let them know the situation. They requested pictures and my measurements only to tell me that I would not be able to get a refund on the dress because my measurements were not correct. My measurements were actually more in line with sizes 12/14. So you would think that for a size 16 I would be good to go. Sadly, that was not the case. They were not willing to give me a refund. This sucks because I am not the richest person in the world and I am out $200 and still have to search for a new dress!!! I cannot express my frustrations enough. I would not recommend this company to anyone.
Review by SBombita Trucchi1 year ago
I was very disappointed with the prom dress I ordered for my daughter from Hebeos; it was defective and the size did not match the measurements that were stated in the size chart. I took my daughter to a seamstress to be measured based on Hebeo's claim that they make each dress custom to order. I placed my order at 11:30 P.M. on 1/24/2018 and it shipped on 1/26/2018; I don't know how they were able to custom make a dress in that time frame unless they are standing over their workers with whips and working them like slaves and if this so then it would account for the quality of their dresses. However, the dress was received within 7 days but according to the website it takes 7-12 days to custom make the dress that I received it in 7 days. I sent my first email to their customer service department on 01/30/2018 and from that point it went down hill; Anna was the name given in the email of the person that would be representing Hebeos; mind you I never asked for a refund just make me whole in replacing the dress in the correct size and without the obvious flaw that the dress had; I sent pictures as well as provided all the information Anna requested; her response was "keep the dress we don't refund or exchange and because the dresses are custom made it would not look the way it does in the pictures". Upon pressing her and threatening to contact the president and CEO's of the company; she offered me a 10 discount and stated that I should order another dress if I needed a larger size.
Just so you know; my fight will go on until I reach the powers that be because I can't believe that their is a company that would want to be represented in this way.
All I want is for my daughter to get the dress she selected and for it to fit and meet the quality and the expectation under which it was sold.
I will update my review to a more positive one once Hebeo's does the right thing by me and those others that have made purchases in good faith only to have found themselves in the place where I'm standing.
Review by Shaolyn1 year ago
This is the worst company I have every delt with. I bought bridesmaids dresses as they looked lovely on the website but when they turned up they where horrendous. The material was suppose to be chiffon and it was Nilon, the colour said pearl pink it was baby pink and the sleeves looked like somebody had hacked at them. The fit was terrible even though the website had a size chart and I couldn’t look at them without feeling like I’d made a mistake ordering them. I contacted them straight away telling them I would like to return the items back and I wasn’t happy with the colour or the material. They asked me to send a lot of photos which I did but they told me I couldn’t return the items or have a refund. The policy clearly states that you can send items back if they are not suitable. They are not cooperating just telling me I have read the policy incorrectly. So I sent them their own policy screenshot.
Don’t buy of this website unless you want a dress that is horrible.
Review by Lakeesha Adalai1 year ago
Wonderful,,,,,really love it ,Very pleased with my order, the speed of delivery, availability to check on order/shipping status and the quality of the merchandise.:):)
Review by Daekyun1 year ago
Hebeos completely wasted my time! They didn't Abid to any of there policies and they took 52 days to make the dress which is over double the time they "guaranteed" it would be done! The workers where extremely Rude and disrespectful even when I made my problems known.They got my dress size wrong so it was big and unflattering and they won't own up to their mistakes instead they ignore my problems and continue to disrespectful me. I'm giving them a 1/5 stars and that me being generous!
Review by SeAirra Becott1 year ago
Do not ever order from this company. Any reviews that mention anything good about this company are from people paid by the company. This company should be banned from soliciting buyers.