They delivered damaged goods and for months were unable to resolve the issue nor make a refund. Customer service promised to send the damaged goods again but it never happened. Instead they kept lying that my order is "on the way". I was super patient (I appreciate the disruption that corona virus made) and waited almost 2 months (yes I mean TWO MONTHS) and guess what, no delivery, nobody bothered to even reply to my multiple messages. This company is a joke!
Review by Maffled6 months ago
A total sham and ripoff. I ordered an expensive bag and received the wrong colour so I emailed them about it. Got a response weeks later asking me for proof so I sent them pictures of the bag I received vs the bag I ordered and now they've been completely ignoring my emails for weeks. A total waste of money on them.
Review by Haotian1 year ago
It can sometimes take a while for items to arrive and the quality varies, but the return process is incredibly easy. Plus they have sales and offers on all the time, so their clothes are incredibly reasonable.
Review by NickyNichole1 year ago
Good prices and good quality.
Review by Rooselaer2 years ago
Lovely selection of lingerie at great prices. Have bought several items - always delighted with the product - both style and quality.
Review by Maxmuud2 years ago
A good range of styles suitable for any age. Easy to use website and a good service. Items arrive quickly and in good order. Clothes are of great quality
Review by Dannides2 years ago
good service easy to return
Review by Baggeridge Postawka2 years ago
La Redoute claim they offer 'French Style Made Easy'... what a joke, as the arduous battle to claim my refund demonstrates! And at the end of their cocky emails with zero effort to resolve the problem they have caused...their bog standard tagline 'at La Redoute we strive to offer an amazing customer service' - what a lie and such barefaced braseness. Sent their faulty brogues with unstuck insoles back through their Hermes service, waited weeks yet not a squeak about my refund. By the way Hermes are 100% honest and trustworthy the complete opposite of La Redoute. Told to call their chargeable helpline but why should we pay more to fight for our rightful refund that should be issued automatically as a basic customer courtesy. After weeks of emails and messages to useless cocky agents devoid of a brain cell or basic courtesy I received an email stating they had no record the brogues were returned and to send proof if I wanted my refund!!! Luckily I asked the Hermes courier for a stamped receipt. There was no mix up on my part as the printed returns invoice was completed and placed inside the shoe box so they know I returned them and are sitting on the shoes. This company are dishonest and cannot be trusted. They want to keep your money for faulty or unwanted items returned. Please beware and keep your receipt in evidence. 'quick, free returns' couldn't be further from the truth. I am still waiting for my refund to be deposited back into my account weeks after purchasing, they have the faulty shoes back and are still sitting on my money! There are repurable companies out there who will not send you substandard goods nor ever dream of subjecting their customers to this farcical saga. Avoid at all costs and if you are returning an item please keep your recipt as proof in evidence...guarantee you will need it!
Review by Nippy2 years ago
Unique fashion items for summer holiday wear were both comfortable and chic, available as sale bargains and often in larger sizes which usually are quite hard to find. Fabrics are of high quality and designs are well thought out to fit and suit the wearer. Excellent!
Review by Hootan Redlawsk2 years ago
Great products, good discounts
Review by Aymeric2 years ago
Free delivery and returns. By opening an account I can try before I buy. Staff were very helpful on the telephone. Items ordered were good quality and there are regular offers across their ranges.
Review by IHoffman2 years ago
Muy buen servicio, rápido y comunicativo, la web muy fácil y los productos buenos
Review by Windowpros2 years ago
I love this company, some very different styles to the average clothing catalogues. It's free delivery and free returns. I often order more than one size knowing I can return the one I don't need.
Review by Ahm Stelmakh2 years ago
Je ne suis pas ce que l’on appelle un adepte du shopping en ligne, mais j’ai été agréablement surpris lors de ma visite sur cette plateforme. Il est facile de naviguer sur le site et faire le tri parmi les divers articles disponibles. Les prix ne sont pas exorbitants et je n’ai eu aucun accro lors de la livraison. Le point négatif pourrait être la publicité, qui peut être parfois envahissante.
Review by Ginacat2 years ago
In the beginning of july we ordered some furniture on Laredoute.be for our new house. Delivery was due in the first week of august. When it didn't arrive, we called customer service a few times (three times in total), but all they said was that we would get a phone call from the transportation company the very next day. (as our products where ready for delivery on the 18th of July) We waited five days. Still nothing.
After our forth call La Redoute claims the problem is caused by their transportation company "Relais Colis" , that they could give us a due date for delivery and they discouraged us to contact the transportation firm directly to speed things up. We found this statement to be very strange, so we contacted them anyway. Relais Colis could not find our order anywhere, did have the delivery number and
Was our order even processed? I'm beginning to doubt it!
In online shopping you give your confidence to the shop by paying in advance. They broke that trust and it feels like our 600+ euros went up into thin air. As we don't get any concrete solutions (I even offered to go pick up the goods in their warehouse in France) I feel like we've been scammed.
As I read the other reviews on TrustPilot, I get even more. They just try to sooth people by saying they are sorry, but there are no solid solutions. As a customer I don't really expect an apologie. I expect proper arrangements and adequate solutions.
Review by Yasairys3 years ago
The clouths are of good quality, but a bit pricym I always wait for promotions to buy what I want. Love their home stuff, very good quality.
Review by Shyiama3 years ago
A nice website wilth all our needs
Review by Jammey8 years ago
I am rating based on the old U.S. offering that was sister to Chadwick's, years ago. Though I did have several mis-picks that had to be returned, the process was easy and no-hassle.
They briefly had a childrens' fashion catalog, and I had a few successful transactions before that offering went away. I can only guess that there was not enough advertizing to make shipping to the U.S. pay off.
The sizing could be a bit tricky, as at that time not everything had a conversion, but the quality and styles were such that it was worth the chance.
What was weird is that the La Redoute US and Euro sites (then) offered different clothing, as if the North American market was too tired for the racier stuff overseas...and I couldn't have what they had there shipped here.
HOWEVER, as of early 2012, the site was again shipping to the U.S., and it's all the same...so I'll be buying from them if shipping here continues.
Welcome back, La Redoute. I missed you!
La Redoute is rated 4.0 based on
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