Complete unwillingness from the customer service team to try to understand what the issue is and replying with a blatant refusal. There are way better customer friendly suppliers out there.
Review by Wessmann2 months ago
I wish I had paid attention to the comments on here before I placed 2 orders...Te reality is their products are cheap and unreliable, their customer service and communication is off the scale and now they have despatched a cancelled order and of course charged me for it. They refuse to take defective products back for return. Stay well away, they are awful! I am having to resort to a credit card indemnity claim. This is likely the only way I will get any money back
Review by Blazer3 months ago
I’m worried about my order.
It says it will arrive within 2-3 working days, I cannot track the order and the worst thing is that I have been trying to call them all day today. Every phone call 20min long, it only beeps, it doesn’t even ring properly. Is the number fake?? It’s the first time I order with lamp and light...! I have sent them an email and I have filled the inquiry form online as well... I really need to know where my order is and when will I receive it..???
Review by Adiaha4 months ago
Having received this item in reasonable time I was very disappointed to open the boxes and find marks on the glass of both ceiling lights. Most of the marks cleaned off but some scratches are still evident. I took before and after photos of this damage and emailed twice to Lampandlight.co.uk. Not one reply. I also tried calling them but the call would cut off after only 3 rings. DON'T USE THEM
Review by Eunbee4 months ago
I have found the customer service side of this company to be non existent. I placed an order at 9.00am in the morning, the website stated that orders placed before 7.00pm would be dispatched that day. I waited 3 days before contacting the company to ask about the whereabouts of my items, it took me over 10 phone calls before somebody picked up. I was told the items had been dispatched and I would receive the tracking number that afternoon. Fast forward 3 days and still no email, items, phone call. Finally got through to a lady who said they would resend out the items as they must have got lost during distribution, the goods arrived 9 days after I had ordered them. Two great lights, one damaged. I sent photographs of the damaged lights, 5 emails later and 10 days later, still no reply to my complaint. I have never been so frustrated by a company in my life. I have also never left a negative review but I feel people should be warned about the frustrations when dealing with this company.
Review by Dimagio6 months ago
Good products and competitive prices. Excellent service.
Review by Natsnet6 months ago
I am delighted with the light shades I ordered. They are unusual, good quality and stylish. Also I am impressed how speedily they were delivered.
Review by Haute7 months ago
Having read the reviews below, I was a slightly cautious, but I wanted the lights so bad I took a chance and figured, worst case, they do not arrive, ill sort it out with the bank etc. Took caution ordering, followed the steps and all went very well. You get a few welcome emails and then an invoice confirming your payment. You then get your shipment confirmation and low an behold, the items arrived on time and as described. Loved the lights and the quality seems good. Overall a very good experience, however pre reading reviews caused me to approach with caution. I would say, if you do not get your invoice within a few days, you have a payment issue.
Review by Domm Teimonen11 months ago
Lampandlight advertise that, 'If your product is in stock and paid for, dispatch and delivery takes place with 2-4 working’. The product that I bought was advertised as in stock and I paid by card, so all set to receive the product within 4 business days. It was Sunday, so Thursday it should be on my doorstep. On Tuesday, I realised that I've never received a confirmation that the goods were shipped so I wrote to the customer care in the early afternoon. They replied 24 hours later, 2.5 business days after I ordered the product with, 'Thank you for contacting us. Your order has been shipped and will be with you in the next 3-5 working days.' This makes their delivery within 6-11 business days instead of 2-4, as advertised, but they happily charge Shipping and Handling, 12.50 Eur... One would expect that they would provide a good service for that shipping and handling price.... But it seems to me that the concept of a good service is completely unknown to www.lampandlight.
I, of course, wrote to complain about the delay, but why would they bother to answer..... Needless to say, I won't order from them ever again.
Review by Bafford11 months ago
Found the perfect light for our new dining room and placed the order! Received the email confirmation saying it will be dispatched that day and be with me in 2-3 days - happy days!
3 days pass and I contact them asking for details on where my order is using the order number provided. It turns out their was some issue at the checkout in taking payment and nothing had been sent. I had ZERO communication in regards to this and have booked an electrician to install this weekend.
Awful communication and customer service.
In regards to your reply, your website states the following under 'How do I know if my order has been successful?':
"Once you place an order with us you will receive a confirmation email with an order number. If you do not receive an email from us, it is highly likely that your order has not been successful."
You also state elsewhere:
"If your computer froze, lost interenet or your web browser crashed while you were on the payment gateway and you did not receive an order confirmation via email from us, then your order was unsuccessful and payment didn't take place."
So according to your website, the confirmation email and order number is confirmation of a successful order - which i received. I would suggest looking at your systems and updating your FAQ's.
No apology or offer to ship this to me for next day delivery so I am not out of pocket. DREADFUL SERVICE.
You have apologised for my disappointment - not for your ineptitude.
Are you going to ignore my point about your website stating that the email confirmation is confirmation of a successful order being placed?
I will submit my complaint to the European ODR Platform for false information which has left me out of pocket.
Review by Lschmidt11 months ago
Good quality ceiling light shade, as described. Prompt delivery. Very satsified and would use again.
Review by Disdain11 months ago
Fast and efficient, many thanks.
Review by Nwulfe11 months ago
Very fast service and extremely good after care on a product purchase 4 months earlier
Review by Yrette1 year ago
Order process was smooth, delivery prompt. Quality of product was adequate, although really tricky to fit.
Review by Spiders Toomin1 year ago
Excellent service, quick and efficient. Reasonably priced, can not fault👍
Review by Steaua1 year ago
arrived quickly and now fitted. No problems fitting
Review by Peony1 year ago
Ordering my LED bulbs was simplicity itself and delivery only took a few days. The product was purchased as an exact replacement for other bulbs which had lasted over a year and had a huge amount of use. My only negative comment is that no email confirmation of the order being received was sent. In that respect I had to hope everything had gone through OK. I will certainly use this company again.
Review by Lwhite1 year ago
Goods haven't arrived. No way of tracking. Lamp and Light haven't responded to queries.
Review by Wigmore1 year ago
Fair price, good product, excellent delivery time
Review by Eirel1 year ago
First class service - all good
Review by Geronee1 year ago
The spotlights arrived promptly, they were easy to install, I'm very with how they look and
I'd happily recommend.
Review by Delizia1 year ago
Lovely lights as described and quick delivery
Review by Kunzelkid Huckle1 year ago
Very fast service parts missing on my purchase. Rectified no questions asked would reccomend
Review by Annise1 year ago
delivery excellent. I Had to return item due to big for our needs.
return was easy the item was picked up by ups
Review by LangerDan1 year ago
Delivered next day and I collected from the pick up point with no problems. Good service.