L.L. Bean Reviews

I have been ordering through LLBean catalogs for years and when digital became more popular I switched to ordering directly from their website. I would recommend it. While I could more than likely purchase their items from a local vender in my area I'd rather just buy it from them and get what I want. With the stores almost always being out of my size I just go online now. I've never had an issue with returns, orders or customer service.

When I buy jackets locally I don't like that I have to buy my winter parkas in Sep/Oct, my spring jackets in Dec/Jan and my summer clothing in Feb/Mar. I just go online now when I need jackets. I can't always wait until the season they have what I need in stock. Clothing wears out and only lasts 2-4 years before needing replacement. I'm active so I try to replace them every couple of years or they get stinky. Washing doesn't even remove it all. I have found LLBean's prices to be average if you buy it locally or online. Returns are easy and you can generally just drop it off at a shipping center.

I have been an on-line customer of LL Bean for at least a dozen years, mainly for their clothing and shoes. In fact, I have been ordering the same shoe design, their Men's Comfort Mocs, for this entire time. Recently one such order had an interesting "side effect" in that after a year or so the right shoe developed a noticeable color deviation on just one half of its upper suede panels. Since I have a half dozen of these style shoes in my wardrobe and only occasionally wore this particular pair I ignored this anomaly for a while. However after being teased with such comments as "So, did you dress in the dark today, Frank? I see your shoes don't exactly match!" and "Are you trying to bring back the two color Saddle Shoe look, Frank?", I decided to contact LL Bean. I explained that if both shoes had this "two tone" effect that I would be happy since it looked pretty cool but since one stayed the original color and the other didn't, I would like to exchange them for a pair that had the same color on both shoes. They told me to send them back the shoes at my expense, which I did. A call back from their customer service department acknowledged that they were indeed as I described but that because I had owned them for several years that Bean would not make good on their warranty and replace them, even if I paid for part of this exchange price. I had them send the shoes back to me as there is still plenty of wear left in them and now that the "kids" have started wearing dissimilar colored socks and shoes, I guess that I am going to be right in style... although the look isn't quite the same on an 80 year old man as it is on a 14 year old girl.

I always bought LLBean! When the old man ran his business he cared ab it.He's now passed on&whomever took over wants the money but doesn't want to give us the quality.The foot wear is being made [email protected] world now&is being cheaply made. Bought a pair of slippers wore them twice&the bottom fell out. Made in China! I was willing to pay more for their footwear bc it was good quality that lasted, no more! Ive tried 5times&Thats the last of them getting my money! Oh&no 1/2 sizes now! If I wanted junk footwear I can go to Walmart ty.

It's to bad BC I'm from Maine where the main Co. Leon started is from! His grand daughter Linda now runs it. They have sold out to China &their products R now cheap! Bought slippers&wirhin one yr.the bottoms fell out. Always find out who made them! Vietnam, Brazil or Maine R the best! Anything from China is just cheaply made. Sad bc they were rated the best But no returns now, China made&poor customer service is going to ruin them

We ordered house shoes understanding the would arrive after Christmas. Called 2-3 times and LLBean said they were back ordered. Called AGAIN today (2. 1. 2021) asking when they were to be shipped and LLBean said they cancelled our order! We were never told. NOT ACCEPTABLE LLBean. Why would we ever order from you again?

I don't know who love the bean boots more this old girl or her mom! This is my dog's go to spot in the garage!

I ordered slippers that did not fit even though I ordered my size. I returned them for a refund. I did get my refund minus 6.50 for shipping. They waive that IF you have their credit card. That policy has made it so I will not ever purchase online with them $6.50 loss for me when something does not fit. I was penalized because of sizing?

I ordered clothing in early November as holiday gifts for my sons. In mid-December, a full month later, I was told that the box had not cleared customs and would be sent back to Maine. My money was refunded but LLBean did not offer to resend the items to me. No explanation was given as to why a box of clothing was rejected at customs and no real apology. Very disappointed in LLBean.

I wore $90 LL Bean Boots 10-12 times in 7 or 8 years and just putting them they split a main seam. (see Photo #1) no wear on soles and clear LL Bean logo (see Photo #2) and my wife's fell apart years ago too. Customer service is as crappy as the Boots when they tell you there is no remedy, you just have to eat it. They ended "lifetime warranty" during these years and I now I know why. Crappy products, crappy customer service, buyer BEWARE!

I needed XL dog bed plastic liners for a $250.00 dog bed that they sell and the customer service rep was absolutely useless in helping me find dog bed plastic liners. You would think that if they were an American company that they could actually make you a dog bed plastic liner. I think all L. L. Beans products are made in China and or other countries and then they charge you a very high price for their products. I also had to wait on the phone for 30 minutes, and then customer service rep for L. L. Bean did nothing to help me find plastic dog bed covers for my two dogs. Crappy customer service from L. L. Bean..

Snail slow delivery. No tracking options. I guess customers are suppose to sit at home for days waiting to see if today will be the day a package is delivered. Their web site does not permit reviews which is a sign they do not give a (you know what). Do not order from this company.

At 5:23 a.m. Nov. 18th I ordered snow boots for my wife. She saw the confirmation email at 6:30 a.m. and brought to my attention that the boots were the wrong size. At 7:05 I contacted the company and told them I needed to change the size. They told me it was too late to change the order and the boots will be delivered on November 30th. When they arrive I`ll have to send them back at their expense and they`ll send me the proper size boots, again at their expense. It`s inexcusable that they couldn`t change the order 90 minutes after receiving it. We had better IT in the steel mill in the 1970s. The package wasn`t being shipped for at least another 10 days and they couldn`t change the order. Unbelievable!

Update: LL Bean has refunded my shipping costs after I complained. I'm upping my review to 3 stars as a result.

I got only half of my order and they left me waiting for the other half. I had to ask before they told me that the company they hired couldn't find my address for the second half of my order (the same address that they already delivered to). This Christmas gift will probably be late now.

Then instead of trying to make things right, they refunded my purchase and told me to reorder it again if I still wanted it. This means that I lose my free shipping because my $110 order is now only $55. I am not happy with this level of customer service. I would not recommend shopping here.

The problem seems to be more about the shipping companies they use then the company themselves. STOP USING SPRINTSTAR to deliver your packages. They are obviously not competent and will continue to tarnish your company's name.

I've purchased from LL Bean for 40 years and I'm no longer going to buy from them. Used to be that you could exchange shoes at LLB within a year but today I was refused as my house slippers worn inside for less than a year look TOO worn. So the product wears out fast and you can't exchange it. Goodbye LL Bean.

I have been purchasing from LLBean for over 30 years - first from visits to the USA then on line. The quality of their products has severely declined. A jacket was purchased for me with cash by my mom so no proof of purchase and barely worn it despite having it for about 2 years. Their new policy of returns is clearly needed not because customers were abusing returns but rather that the workmanship has so declined they can no longer offer it. The zipper appeared defective from the start but just didn't wear it until recently so hadn't realized how bad it was. Llbean USA refused to fix the zipper without proof of purchase. As it clearly shows LLBean name and is their product which looks almost brand new their refusal is shocking. Their customer service disconnected my call while at the oakville Canada store waiting to speak to a higher manager, and neglected to call us back when they knew who called. The incredibly helpful oakville manager tried to find other ways to get the zipper fixed and when that failed assessed the problem and discovered that the zipper was installed backwards which explained the defect! Ryan the manager patiently explained how to fix the zipper and apologized that he couldn't arrange to fix it for me. My mother and I will never shop on USA on line again and will in future make all purchases at the oakville store where I experienced great customer service with very empathetic and knowledgeable staff. I purchased some tshirts and turtle necks because they were made in Peru which is where their clothing used to be primarily made. My old tshirts lasted longer than ones purchased in the last two years!

Easy to navigate website. Many option available to choose from. But the shirt i ordered, the quality of that shirt wasn't so great.

Their customer service is awful so I am assuming the brand overall has tanked. After spending 45 minutes (no exaggeration) on the phone with LL Beans customer service team I ultimately decided to not place the order with them. They were unable to offer me free expedited shipping after the hassle their system created after signing me out and not allowing me use the discount code for signing up for the MasterCard and getting approved. I plan to just close my LL bean credit card and never order with them.

Very satisfied with the merchandise however the payment for those of us in Canada is very problematic. LLBean site keeps invalidating the purchase. The Credit Card company says the issue is at its end. The problem has existed for over 6 months or more

This company must have a large customer base to be able to send items which don't match up, not just in size but quality. I can't help to notice that the more you order from them the higher chances you have to end up sending the merchandise back repetitively. And the best part is that the customer service will tell you off that you can have the refund only after checking with the bank. You can consider yourself lucky if they do not choose to hang up the phone on you even before you have a chance in talking.

They lost my package. After I contacted them, it took them a few days to confirm that it was lost at a distribution Center. They could not just send another one although they had same product: I had to call and place the order again. I was charged again, and I had to provide a credit card number over the phone, which I was not comfortable with. Refund for the lost order took two weeks to process.

It breaks my heart that L. L. Bean has now taken the same road as Lands' End and Eddie Bauer by eliminating quality and selection. Practically my entire closet contains clothes from these 3 companies. Where oh where am I going to buy my clothes now, after so many years? I just want to cry.

NOT the quality company and products that it WAS. Purchased this Premium Dog Beds Couch Denim Large on March 20,2019 for our medium-sized Shepherd/Lab rescue and he fell in love with it! Loves the bolsters and "goes to bed" easily every night. Even though it is DIFFICULT to un-stuff and re-stuff to wash the cover, it was worth it. Today, while 'making his bed' I noticed a 1.5" tear - it is not a chew. Probably just his jumping into bed. Quality is not what I was let to believe for a $200-plus bed. Silly me! Customer service could do nothing. I am VERY DISAPPOINTED in the quality of the product and the after-service in such a short time. I thought the LL Bean denim heaviness would last YEARS... Oh well.

I am bombarded with advertisements of their 60% discounts. I have yet to find a single item with 60% discount. Their prices are way above the market - why would I pay so much when I can buy comparables for a fraction without the aggravation of dishonest advertising?

For the past 50 years or so I've worn LL Bean shirts and pants. I appreciated that I could get sizing to fit me, and having an unquestioned warrantee sealed the deal. Then LL started making everything in Cheapo, and they had to change their returns policies. Recently, three of my barely-used LL Bean shirts failed, the fabric ripping into holes. And the new return policies made getting a refund or replacement a pain in the posterior. I simply decided that LL Bean was no longer trustworthy.

I ordered a 2 bags on line but it did not arrive as expected, I also have it customized with initials.
That was the start of a very long frustrating experience with this company. I have to call in to get the correction of my order, the representative seemed to understand everything that I've requested and even repeated it all back to me.
It took an extremely long time for my new bags to arrive ( this was way before the pandemic) I was looking to get used as gifts but now after that first wrong order I received my correction order which was also completely incorrect. In other words the initials that I simply asked to be exactly the same as the previous bag what's completely different, the font and the color.
I didn't understand how this could have happened because everything was confirmed over the phone I was also asked to pay over the phone before I received my refund for the previous wrong bags.
I didn't like this entire process because I was being charged twice and the order took a very long time, and worst of all they kept getting it wrong.
When the second order came I wrote to the manager with my concerns about the incorrect items. At this point my gift was late and I had felt completely fed-up with the back and forth through email and over the phone.
Instead of simply issuing me a refund the manager insisted to try a third time to get the order correct. But my patience and time had completely run out for this company and their lack of Service and attention.
The whole overall experience was very upsetting from the representative that I spoke with to the manager who I communicated with. I would have been happy with a simple refund because of their double time date but I guess the company doesn't care for customer service as much as they do for making an extra buck.
I don't see myself shopping with them again.