Good swift communication, handled amendment and addition to order well.
Review by Herlindina8 months ago
Most impressed with quality of their everyday oak skirting in 3.6m lengths. Packaging was excellent with full protection on edges of skirting & wrapped to make waterproof. Great price but of course delivery makes it bit more expensive but worth it for quality of product. Would use again seem like a company who really care what they produce.
Review by Citycorp9 months ago
Everything as it said on the label !! Really surprised at the quality and finish especially given the cost ! Thanks and really good the confirmation calls both on the order and delivery. Quality, the John Lewis of skirting !
Review by Wytesha9 months ago
The skirting I have ordered from E&SW Knowles is of a very high quality, I have just ordered my second lot. As well as top quality material, the customer service was amazing. I got my order wrong and Tom C was more than happy to help and sorted out my mistake very quickly and made sure I didn't incur any extra charge. He was friendly and super helpful. Highly recommend this company!
Review by TrixBKB Mousaei9 months ago
Ash window sills arrived delivered promptly. Tom and Rajinder worked tirelessly to ensure my order was fulfilled!
The quality of the wood is fabulous and exactly as shown on the website.
Would highly recommend the company for good prices and fantastic customer service team!
Review by RedCL10 months ago
Great productat and with an even greater price, lowest i could find on the internet. Looks great in my newly decorated down stairs. Would definitely recommend to everyone.
Review by Tidra10 months ago
Great experience, quick contact after my web order. Fast efficient delivery and a good quality product. Would buy again!
Review by Kristann11 months ago
I have just purchased some unusual skirting and architrave from this company. The ordering process was simple, the delivery was very fast (approx five days) much faster than the local timber merchants would have manged. The quality of the product was first class and the after sales service, delivery times etc, was friendly and helpful.
I cannot fault them and recommend highly.
Review by LPFrench1 year ago
customer service not the best at returning calls, i didnt open delivery straight away as i am in a new house and busy when i did it was damaged they refused to deal with it, said my time to complain was up
Review by Waterside1 year ago
Knowles aren't the cheapest, but you get what you pay for. They were competitive and the skirting I ordered is really good quality and arrived on the day it was promised. It was extremely well packaged and in perfect condition. I thoroughly recommend Knowles.
Review by PissedEXcustomer1 year ago
In May 2017 I placed an order for sapele skirting board from E. & S. W. Knowles and I was very happy with the product I received and I left a positive review. The skirting board was exactly the shade of deep reddish-brown as advertised on their website.
A little over a year later, in July 2018, continuing my refurbishment project, I again placed an order for sapele skirting board. Their website says "Sapele is a reddish brown timber ... similar in appearance to Mahogany ... dark, rich colour" and the accompanying illustrations reflect this. However, this time, the product that arrived was a pale light blonde colour, closer in appearance to pine and in no way a representation of the product advertised on the website or in any way similar to my first order. The product I received was not as described.
I contacted E. & S. W. Knowles about my disappointment and dissatisfaction with the product I had received, emailing them a photograph of the difference between the two orders. I politely asked if my order could be exchanged. I even said that I was willing to pay for the carriage for this, so long as it meant getting the skirting board I was expecting. I was told that they were not prepared to exchange this product siting that natural wood can vary in appearance and also that the order was a bespoke cut. In respect to these points, I fully accept that natural wood has variations but I think there is an acceptable range for this, and that the product I received was well outside that of a reasonable variation. I think that E. & S. W. Knowles should be able to have a stronger level of quality control with their timber supplier to ensure a greater consistency of product which broadly matches as advertised. With regards to my order being a bespoke cut, this is only from the preset dimensions they provide, so hardly that unique.
In terms of customer service, both employees I spoke with were courteous but offered no more than referring to the company's returns policy. As a returning customer, and previously a happy one, I felt that E. & S. W. Knowles could have shown a greater level of willingness and creativity in their customer service, to go the extra mile and resolve the situation to the customer's satisfaction, especially given that I think I have a more than reasonable grievance in the product I received and that I tried to meet them halfway by offering to pay for the carriage. As it is, I am left with a product that I feel is no use to me and I am upset because I am considerably out of pocket, as for me this order was a lot of money.
Review by Seldomane1 year ago
The service we received was fantastic. Ordered late on Friday night, got an email Monday morning confirming order then another email confirming delivery for the Tuesday. We then had a call asking if there was any special instructions for the driver.
We will not hesitate to use this company again.
Review by Macaela Ashiwaju1 year ago
The product is great and very good on delivery
Review by Ilos1 year ago
Oak Torus MDF skirting ordered - excellent choice, quality, delivery and customer service from Rajinder.
No complaints whatsoever, top notch quality. Will return when I need more!
Review by Kabisurya Derrow1 year ago
Excellent service with good and friendly communication. thoroughly recommended
Review by Hytham1 year ago
Super service...will use again ;-)
Review by KiwiCats1 year ago
Really good service, product, and fast delivery.
Review by Rdv Tsopanoglou1 year ago
I would like to highlight the service and quality of product that I have had from Knowles. I ordered on the website and arranged for my delivery to go to a friends business address as I am at work all day and unable to accept delivery.
When I received the items, there was unfortunately a damaged item. I immediately contacted the Customer services department to explain. I sent images and was advised that I would be sent a replacement item. This has taken a few days and I received the item yesterday. It was very well wrapped
and delivered very early in the day. I would like to highlight the Customer Service agent Rajinder Bahra. I have been kept up to date throughout the whole process and would like to say thank you.
Review by Sinnes Obioma1 year ago
I bought some oak skirting from Knowles as they had the best range available and importantly the thickness that I needed. Rajinder answered my queries promptly and expertly and I was made to feel a valued customer. I will certainly recommend Knowles and use them again should the need arise.
Review by Alihan Abulhubb1 year ago
The really positive aspects of my experience was the ability to rectify a short order, hence the four stars but I would give five stars for customer service and fantastic communication regarding expected delivery times.
Review by Keyheatia1 year ago
Got delivery date for about 2 weeks after ordering, which was fine , on day of delivery had a phone call from sales rep to say product had been forgotten to be loaded
Review by Tejo1 year ago
This was a great company to deal with from start to finish. They offer a wide range of skirting that was clearly categorised on the website. I found a good match for my existing skirting thanks to the detailed profile drawings and specifications for each product. This was extremely helpful when trying to differentiate between the different profiles online and ordering remotely. Once I had placed the order I received an individually written email to confirm the order and arrange delivery - quite rare in these days of automated emails! The product was delivered on time and was great quality. Many thanks for a great service!
Review by Modris1 year ago
Very good service and very fast delivery. Top quality product.
Review by Idilson1 year ago
I don’t usually write reviews but I have just received my 2nd order from Knowles and like the 1st order it was delivered promptly when they said it would, it was well packaged and delivered by a decent courier firm.
I am based down in Devon and for some reason getting deliveries down to this end of the world is a nightmare but Knowles managed it with ease.
Good selection of skirting and architraves which is good quality and reasonably priced, excellent service.
Other companies could do with taking a leaf out of Knowle’s book, big thanks to all the team at Knowles skirting I look forward to placing my next order.