I ordered yarn for a project April 20. It is mow May 19 and no order in sight. I understand they were shut down for a little while. Customer service says they shipped May 2. I don't know what is happening, but I won't order from them again. This is ridiculous!
Review by Kyrsh5 months ago
It looks like I'm not alone in my dissatisfaction with this company. I placed an order with them in January. It took them more than a week to ship it and they use the USPS to ship. The tracking number showed no activity at all for five days. I called Knitpicks for an update and they told me they couldn't provide any more information than was on the USPS website. She then told me it's common for their orders to take two weeks or more to arrive. That's ridiculous for domestic shipping from a small business. There's more....
I found that I needed two more skeins of one of the colors. I called Knitpicks to see if they could match the dye lot. She told me they had that dye lot in stock but she couldn't guarantee that it would be the one sent to me if I ordered it. Again, ridiculous. Anyone who does knitting know how important dye lots are. The fact that they wouldn't go to the effort of pulling a matching dye lot is nothing short of bad practice and laziness.
Lastly, the rep I spoke with seemed to want me to place the order online rather than just take care of it on the phone. The quality of their yarn is excellent but I won't do business with them again.
Review by CharlesLocke8 months ago
I placed an order on 93/2019 and it finally shipped on 9/11/2019. Estimated delivery 9/19/2019. I paid for shipping!! Very poor performance and the contact with the customer service was dissatisfying. I will take my future business to WEBS. They understand quick shipping
Review by Gunasakaran8 months ago
Beware that if you pay for expedited shipping this is a company that will take your money and ship ground if they feel it will get to you within the max number of days you have paid for. Would never have discovered this except there was a snaffoo with Fedex. This is a company you can't depend on. Will not use them again as they cost me business!
Review by JuHurrd Derrow8 months ago
I love the products, but who has to pay for shipping AND wait for more than two weeks for domestic delivery? I understand waiting for free shipping, but paying for shipping and waiting more than two weeks for an order is just cheap, horrible customer service. AND don't get me started on how easy it is to snap a knitpicks knitting needle either. Bad quality fiber art accessories and horrible customer service. Too bad, great product, but a lot of shops have great products. Time to look for a new yarn supplier.
Review by Olajuwan8 months ago
KnitPicks yarns are top quality. The patterns are lovely and so are the tools and accessories. I have had to call about replacing broken knitting needles and customer service promptly replaced the items for free.
Review by Coffeenut10 months ago
I have consistently used KnitPicks in the past knowing that I have to order early for any projects I plan to do since it does take them a longer time to ship out orders than most other fiber companies. Due to their recent stance choosing to support Ravelry, I will now be searching for a new commercial yarn supplier for my wool yarns.
Review by Jamfor1 year ago
I had a couple of largish orders from this company and was totally happy.
However I was recently sent an offer for a free pattern, when I tried to get the pattern the system wanted £6.99 shipping, despite the pattern being sent electronically- I also had to enter credit card details to get the pattern.
I emailed customer services, who assured me my card would not be charged- sadly I believed them.
I HAVE BEEN CHARGED £6.99 FOR MY FREE PATTERN, WHICH, I COULD HAVE PAID £4.54 FOR
I WILL NEVER RECOMMEND THIS COMPANY AGAIN
Review by Nahomy1 year ago
I have used their needles for years and love them. But if something goes south with your order, don't expect customer service to care or even try to help you. Never even got the courtesy of a response.
Review by Sallim Alausa1 year ago
I've gotten items ordered from China faster than from knitpicks. It's absolutely ridiculous how slow their shipping is. They use DHL, when my orders are light enough to travel first class. This is paid shipping, not free. This is not the first time they've screwed up my Christmas knitting they are not getting any more of my money.
Review by Bafford Warrenger1 year ago
I call customer service because that color wasn't what I expect so I try exchange and she say it not gonna be the same. instead sorry for the waht happen.and told me I need to pay for the shipping.why I have to pay for shipping she said you don't have to retune. or use post office its cheaper.
and she said retune and reorder.
but they have minium order.
retune cost $6.99 and minium order for $50
that wrong color yarn I will put in the garbage.
Review by Considine Derrow1 year ago
Plan on 2 weeks MINIMUM for your order to arrive. My last order never did come. I contacted Customer Service and they happily said they would send out another order at no charge. HOWEVER they sent it by their regular shipping, which seriously stays 2-3 days in each location as it travels around the country. If they were interested in good customer service, they would have sent the replacement order with expedited shipping. This second order still has not arrived and it has been 10 days and counting. I placed the original order 4 weeks ago.
Review by Karensky2 years ago
Always good service and good price.
Review by Mrs Newton Vunsh2 years ago
I used their "merino style" yarn to make what would have been an heirloom quality sweater of my own design with 11 different aran patterns, which took months of intensive knitting to make. HUGE MISTAKE. After just one wearing it pilled like crazy. It won't hold it's shape - there were actually built-in sags around the elbows after only a few wearings. And it simply won't clean. I've hand-washed it enough times to clean it, but the cuffs and front edges are permanently dirty. And I've pulled off the pills so much that it's thinned the fabric extensively. And the company won't publish negative reviews or respond to complaints. Don't buy their yarn unless you don't care about the quality of the finished item.
Review by AlfredM3 years ago
I have always loved knitpicks and have been shopping with them for 10 years...yarn and notions and needles. I also buy from my LYS so have a good perspective on quality and service. I recently asked for a replacement on cables that had passed the warranty period of 1 year. They politely replaced the cables (one time courtesy) and didn't hassle me at all. Quick, easy and top notch.
Review by MbroxC3 years ago
I am quite disappointed with this company. I put my order in on a Sunday and it did not get shipped out till that Thursday. They contract with FedEx who also contracts with another company. My shipment keeps getting delayed. I will not buy again from Knit Picks.
Review by Tiaghan3 years ago
While this company offers a pretty enticing selection of fibers and accessories for knitting, after having ordered from them for a couple of years, I find myself growing increasingly disenchanted with them. Something went terribly wrong with an order I placed a couple of months ago and they shipped a duplicate of most of the original order out after I had already received the order and charged me a second time. Granted, their customer service was great at addressing this problem, and promptly refunded what I was erroneously charged.
However, I had returned one set of needles to be exchanged for a different size. After not hearing anything for a while, I called and was told that yes, I would be receiving the exchange needles. More time passed and I then received a refund check in the mail with no notation as to what it was for. I called again. They informed me it was a refund for the returned needles. I asked about the exchange item and they said they had no record of that. On that call, they asked me what I wanted to exchange for and took my credit card info to send out the item. A good, quick resolution. However, when I received the needles and cast on a new project, I immediately noticed one of the needles was splintered, snagging my yarn. So now, I will have to return those, too.
It's becoming too much of a hassle to deal with the constant problems with the orders form this company. I think I will steer clear and shop elsewhere, despite their vast offerings.
Review by WQReader3 years ago
I have been shopping at knitpicks for years. They have some really great yarns at great prices. Cons, smaller skins then yarns I am subbing for, there really is no great way to check color combinations, suprised at the actual color of the yarn, despite looking at it off of several devices. They used to ship stuff out of Vancouver WA, so being in Portland I got it really quickly. But my latest order is taking 16 days to get to me, because they moved to Colombus, Ohio. I hope my motivation isn't gone by the time the yarn comes. My suggestion, if you don't live in the Midwest , pay the 10 dollars for expedited shipping. And save your color knitting for yarns you actually know the color of, as what you see on the screen is not the color you get.
Review by Jho4 years ago
I have been a shopper and fan of Knit Picks yarn, needles, and fiber online store for many years. I got one bad product from them, and wrote a review twice describing the fault in their size 0, 6" Caspian Sea DPNs, and they have never posted either one. Obviously, they don't want users to have an honest assessment of this product, which is useless as it breaks within minutes of regular use. I really liked Knit Picks before, but this is dishonest business practice.
Review by Nitrobunny5 years ago
Huge variety of yarns, especially if you're like me and enjoy working with fingering/sock weight yarn. Affordable prices, too. They ship pretty quickly (with the possible exception of high-traffic times like Cyber Monday) and customer service is excellent. I just wish they hadn't discontinued my favorite yarn (Felici).
Review by Gulbourne5 years ago
Everything I have ever ordered from Knit Picks has been exceptional! I have never been disappointed with their products or their shipping times and communications. They have gone out of their way to ensure that my products arrive on time and in a manner acceptable to me! Highly recommended company to buy from.
Review by Kribliophile5 years ago
Great customer service and great delivery time.
Review by Kulguyz5 years ago
Great company, easy to shop site, fast shipping!
Review by Somjit5 years ago
Some interesting yarn-craft here.
Review by ProUkorN6 years ago
Very fast shipping, no mistakes on the order, good packaging.
The products themselves are really good quality and not expensive. I like to group with friends to split the canadian shipping. No nasty surprises with customs either.
All-in-all a very nice and clean experience.