I rented books from Knetbooks before with no problem. But now with my recent order, I returned a book in February and now April 1, 20 they claiming that the book was damage ! No way ..
I am very suspicious and disappointed with their customer service .
Review by Casini Habtesion3 months ago
I ordered a book a week before classes were starting, and heard nothing until right before classes were starting that said they have cancelled my order since they could not find a supplier. How do you allow me to buy a book on your site that you do not have any access to? This shows a lack of effort on their side and that they simply do not pay enough attention to their company. Now I will have no textbook going into classes, and on top of it all, I have to wait 3-5 business days for my refund! Why?
Review by KVinson Bobzien3 months ago
They sent me an email on 6/6 saying that my order is due 6/5. That doesn't help much. Then when I try to login to my account, and it said my account was expired. I have to login to my account to extend a due date, print off the UPS return label, etc. So I try to reset my account and it said I should get an email in moments. Never got the email. The website says they have great customer service and a number to call. Can't find the number anywhere. So I have to email them and wait who knows how many days for a response. Bad customer service, don't care about the customer at all, do NOT recommend.
Review by Leeeee3 months ago
I rented my nursing textbooks from this company. I was 1 day late with my rental extension, and went online to extend since at the time of my original rental agreement they did not offer a period that covered my entire semester. At the time, the computer allowed my extension, even though it was 1 day late. Several days later I received a charge from the company of $215.00. I called the company and pleaded with them to accept my extension, and to please refund me the money they had withdrawn. As many can relate, any demanding college program can have you spread pretty thin so remembering the date of extension was not at the top of my priority list. They told me the best that they could do is give me 75% percent refund, if I sent the books back to them now. (granted, I have 6 more weeks of my semester). Another issue aside from them refusing to accept my extension due to a 1 day technicality is that if I decided to purchase the books before that date, the charges would've been $120.00 less than what they charged me (that is not including the money I already paid to rent the books)
This company has no consideration for struggling students. I will never provide them with my business again, and I will be sure to let my fellow students know about my experience.
Review by Vedanette4 months ago
This was a nightmare trying to purchase just one book. I changed my address in my account and purchased the item, then when I received a confirmation email it said it was shipping it to my old address (where I DONT have access too) so that was a great start. I contacted someone and they basically told me I was SOL. So I had to go through the post office and eventually picked it up and sent it back. I tracked my package and saw that it had arrived to their facility. I didn't get any confirmation that it was there and checked my bank account after 3-5 days to see if I got a refund. It's been over a week and still no refund. I contacted someone via chat because their email help desk is a JOKE. They told me then when my refund was processed in my bank account, but it wasn't the full amount because they take 10%. MAYBE TELL PEOPLE THAT. Such a shame because I used this website for years and had no issue. Count me out when using this website again.
Review by Stagger Wodonos5 months ago
I rented two books and returned them prior to the due date. I had my UPS tracking number and receipt to follow my shipment. It was received at the Knetbooks warehouse and located there. I received a text from Knetbooks charging me $200.00 for the books that I had returned and they received. I spoke with multiple customer service representatives and I was informed that there were different books in my return other than what I rented. This was a complete lie. When I asked to speak to a manager, I was informed that no managers are there or are available. I also requested the contact information of the owner and it would not be released. So they got my money for my rentals, plus the books, plus an extra $200!!!!! Please take my advice and do not give them any business!
Review by Anabeautylover5 months ago
They ignore customer service requests completely, nothing comes back, it's awful. Plus I just got charged for a book they told me to throw away because it was so scribbled in I could not use it. Told me to throw it away, then forgot and charged me!!! I am in a state of disbelief and no one is contacting me back to make it right. Stay away is my advice.
Review by DorineHrmr7 months ago
Returned a textbook in timely fashion and spent $15 on box & packing. Checked my bank account 3 weeks later and saw a $300 charge from KNETBOOKS! They claim the spine was damaged!! It was fine when I sent in via UPS. Seems like a scam to me. Textbook has been used a few times and they bang the last renter for replacement so they can continue renting ON MY DIME!! Horrendous company. DO NOT USE!!
Review by Venc7 months ago
I'm assuming I can leave a review here since I don't see a place for it. I rented a book (first time) and I received a used book for my summer semester use. The book arrived clearly USED (which is what I expected of course). It had markings in it (highlighting, underlining, frayed binding, typical things you'd find in a used graduate program book). I thought nothing of it since it was, and let me emphasize again, a USED book. When the semester was over, I sent the book back just as I received it, and I was blamed and charged for the damages. (the full price of a NEW book!) . When reaching out to customer service, it took several days to get a response, and I was told by Monica that I should have brought those issues up when I received the book originally. Why would I? It's a USED book! Most have markings and appear to have been USED. I would expect those things as should they. I'm beyond angry and disappointed in the poor customer service, and I will never do business with this company again.
Review by UlfHö7 months ago
After ordering my textbook- the first time with Knetbooks- I waited for the 5th business day and still not receive a shipping confirmation. I emailed the company- they did promptly return my email- but only to let me know the book was unavailable and they would ship it as soon as possible providing a free 2-day shipment. My classes started and I had to cancel the order to buy the book elsewhere only to be told that my refund would take 3-5 business days. Will NEVER rent from this company again- AVOID at all costs.
Review by Meillisa Fiorella7 months ago
Totally scam page
Totally SCAM page. I would give 0 star if I can. I ordered a book and asked to return right away when I realized I didn't need the book anymore. I asked the agent from the side right away even when the book was still on its way and didn't arrive to my place yet. The agent from this side told me I can return for refund with only small fee deducting since it's still within the refund frame. I got the shipping label from them and shipped back within 15 days as they said. Then now when the book arrived to them, they claimed that the book is not within time frame for refund anymore. They said the book counting as the time it's arrived but not the time it's shipped. Which shop would ever count the day it's arrived but not the day it's shipped? I'm a customer I have no control over the timeframe of shipping. And most of all, they issued the shipping label themselves to me. They intentionally chose the slow one so they can refuse to refund me. TOTALLY SCAMMING AND SHOULD NOT BE ALLOWED TO SELL BOOKS TO CUSTOMERS ANYMORE
Review by JudtOverTheRoad9 months ago
Before knetbooks sent their book, I ordered another book from the other web. I thought I refund the order, but they still sent it to me. I tried to sent the book back, and it said I can only get 2 dollars back(My book was 10 dollars) because there's an 8 DOLLAR RESTOCKING FEES. For real? How broke is this company?
Review by Onceacustomer10 months ago
I ordered my textbooks as soon as possible from Knetbooks and eCampus (3 weeks prior to classes). One of my books was cancelled from Knetbooks and later eCampus a week after each order. When I hadn't received a shipping notice on the first day of classes I decided to buy them elsewhere and tried to cancel my order. I was told I couldn't cancel because the book would be shipped soon. I could request a refund but there MAY be a 10% fee. There was. So not only did I have to pay full price for the book elsewhere because these guys didn't properly communicate how long it takes them to ship, but I also had to pay to return the book that was too late to be used. Never renting from this website again.
Review by Morebrooke1 year ago
I ordered my book on Jan 25th. Was told 3-5 days. Its feb 12th, still no book and I had to drop the class because I couldnt do my homework. I've tried to contact them and the guy I talked to offered me 10 dollars in store credit. No thanks, I will never order from you again. Ever.
Review by Considered1 year ago
I ordered a digital copy of a book, which apparently takes a barcode that has to be sent via snail mail instead of an email. This shipment took about three weeks before it arrived to my doorstep. In the meantime, I had to purchase an additional book so that I could continue with the class. When the Knetbooks purchase finally arrived, I attempted to return it. Dealing with their customer service was a nightmare because I was told that I could not return the book because I was returning the purchase after their 20-day return window. Which was incorrect because I had one more day left in "their" return window. One thing to note is that Knetbooks includes the transit time as apart of their return window, including the week that it sat in their offices. I know because there was tracking info that I and the customer service rep went through. After multiple examples were provided that I was within their return window and that the company had the duty to return my money, the customer service rep hung up on me. I reattempted to call back to their support line several times before I thought that I had found sanity. A final customer service rep helped me complete the return process. A new shipping label was provided and I sent back my barcode (which was never used to activate the digital copy of the book). I that was several months ago and I have not received a return for my purchase early in the semester, not can I find any administrative documentation of the return on my account on Knetbooks' site. Please stay away and save your money for ramen and tutors.
Review by PBJames1 year ago
I have always rented my books for the last 4 years from another company
with no issues. I decided to give Knetbooks a try because they were just
a little cheaper on 2 books that I needed. I had a summer class and
returned them in August. At the end of December, I receive an email
stating they "never got them" but showed that the return postage was
printed and now that it's so late, you can't even track the shipping
number (after 120 days). They decided to charge my cc $121!!!! for a $15
rental!!! SCAM! I will never use them again. I should have known not to
rent from a different place. 4 years of no problems with other rentals
and the one time I try something new...this happens. NEVER AGAIN!
Review by Senj Erenberg1 year ago
I rented a book and paid for 2 business day shipping ($16.99) on Wednesday. Their customer service is closed on the weekends so I called today (Monday) to question where my shipment was, since I had not received an email that it had shipped. I was informed they cancelled my order and will give me a refund but they never sent me an email notifying me of this. I clearly ordered this textbook and paid a ridiculous amount in shipping to get the textbook for a certain day. I will never order from KnetBooks again due to the lack of customer service care.
Review by Pearcy1 year ago
Worst book rental company I have ever used. They overcharge and the book arrived late. But if you even return the book one day late they we charge you the full price of the book! Do not rent from them!
Review by Disableman1 year ago
HORRIBLE COMPANY. I ordered a book and paid for upgraded shipping to ensure i would have it for class. The book is scheduled to arrive a week after the guaranteed delivery date. Customer service could have cared less about my issue and were rude and unhelpful. First time ordering from this company I'll stick with using Chegg or just pay full price to avoid this company.
Review by LaReysa1 year ago
My daughter is a new college student. I ordered her books from several sites. This place had no problem taking my money and over 9 days later after told it would ship within 5 days still no book and no one can tell me why or when it will ship. My books from chegg Amazon and textbook.com have all come in. They also say it will take at least a week to get my money back. I will never use this company again you can't speak to a supervisor nobody seems to know anything even simple questions like why it hasn't shipped when it will ship or what is going on. If you want your books in any time frame at all please use any other bookstore online
Review by Sulochna Dorogin1 year ago
I will never use this service again for my kid! Do not rent from here! This is a waste of you time and money, and to have a college kid wait on books they don't have and have no idea when they will get is ridiculous!
Review by Caetto2 years ago
Horrible customer service.
I thankfully ordered my textbook with plenty of time and I received the wrong book and the worst part was that it included the other customers personal info (address apt num etc) in the inside packing slip.
Mistakes happen right? Okay fine, but as a working busy student I tried reaching out by email first. Close to a week went by and I hotbed absolutely no reply. Nothing . I decided to chat and the rep was indifferent at best. No apology was offered and the only thing Quann said was they could either replace or refund AFTER the book was received.
Totally unacceptable! I needed this book NOW and they were still being completely unreasonable! The rep just said sorry about inconvenience when ending the chat. This was a few days ago, I haven't received any confirming emails that the right book is being dispatched and finally another idiot rep finally emailed me back saying " I seen you been service, contact us with any other questions-Trish" again no apologies for original issue, delay or even an reiteration or update on what took place . Sounds like their employees are poorly trained in customer service. With so many competing companies it's a shame. I'll stick to googling the ISBN number and checking out a few sites before going with this horrible company who doesn't consider customer service as an important matter.
Review by Kuiana2 years ago
Delay on delivering my books without an ETA. This is unacceptable as I need the books to complete my school assignments. When I contacted customer service all they did was cancel the order for the delayed books and disconnected the chat without telling me anything else.
Don't use them, not worth saving the $3 vs competitors.
Review by Bafford2 years ago
I got my book quickly and it was pretty cheap. The book looked almost brand new. From what I have seen, it is a pretty good company.
Review by Raybuks Deboub2 years ago
I found this website and was very happy that I did. I found all of my daughters books that she needed for this semester for less than several other sites. The books came fast and were all in great shape. The whole process was a breeze. I will definitely check this website first next time.