Kmart Reviews

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

Besides the prices being ridiculous compared to other store prices of exact merch... For Christmas we received and bought gift cards which come to find out you can not use to purchase game console cards or other cards to that effect. Which is just absolutely ridiculous. They will except returns with no receipt. Do exchange with what could be stolen items in the first place. Everywhere excepts credit cards where payments can be disputed. Why on earth can I not pay 20 in cash on a gift card and not be able to purchase and xbox game pass? I don't understand please explain

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

I don't shop here anymore. They have closed so many stores. Their merchandise is never in stock. It's totally different in a bad way. I would not recommend shopping here anymore.

My friend and I were testing out skateboards that we were about to buy. Lady that works here yelled at us so we didn't buy them. Not coming here for my things. My friend also had bought one from here, she will now be returning it as soon as possible. I loved Kmart but now this upset me and put me in a very bad mood. Bad service today.

Today I visited the Walmart in Aspen Hill Maryland my friend cut himself when he was in the store and when he asked the worker which I believe was a manager for a Band-Aid she got real nasty and rude and we felt very disrespected it was very unprofessional We try to apologize to the employee for the misunderstanding and she continued to be rude and disrespectful to us I will never come to this Kmart ever again and I will tell everybody that I know not to spend a dollar here either very unprofessional if you need to buy anything you're better off going to Walmart instead of dealing with these rude employees at Kmart!

I purchased a vacuum cleaner from the soutland store on 19.2.2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20.2.2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.

I ordered a pair of boots for my son for Christmas, I got the confirmation email and they charged me for them, the next day I get an email saying they're not in stock and my order cancelled, but will take 5-7 days to get my money back.... a company should never charge a customer for an order until the item is verified atleast, better yet until it ships. I wont be doing business with them again, because its gonna be way closer to christmas before my money comes and I'll have to hurry to find him something else.

I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
can't reach anyone to help.. so as this point DNT want exchange just want my money back .. I recommend people do their Christmas shopping somewhere else

Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.

I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.

Order some dress shirts and they never delivered. Kept my monies for 2 1/2 weeks. I wouldn't recommend ordering from Kmart ever.

I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART !They deliver the products on time and exactly what i want. My experience was good with them.

My experience with Kmart has been very good so far. No issues. All I've ordered arrived on time and exactly how I saw in their website. I also liked how easy it is to track your purchase.

I was a loyal customer some time ago. But my last order from Kmart never even arrived. I tried to contact them but was ignored. I'm not sure if I'll try to order from them again.

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff

The store is great. I've done some Christmas shopping for my family and friends there and everyone seemed to love the presents.

Returned an item at the WB K-mart. Huge problem. I called their 1-800 number & the problem was fixed within 24 hours.. They could not have been nicer.

I hate Kmart. Truly hate their rude sales people. I hate thier high prices. What I hate the most is about 3 weeks ago I got an email for exclusive members only. It said if I spent X amount of dollars at Kmart I would get $25 in SYW rewards points. I didn't get them right away so I called their customer service number the sales clerk gave me. I was told I would get them on 12/4. So after waiting 3 weeks I went into Kmart and took $75 worth of stuff up to the counter. They told me I had $0 in points. The sign at the register said no SYW points would be given because the store was closing. The sign wasn't there 3 weeks earlier.of course no one could tell me that 3 weeks earlier that I wouldn't get my points because the store was closing. I waited 3 weeks for nothing. So because I didn't get the $25 in points I had to put a toy back that my granddaughter should be getting for Christmas.

This is just plain wrong. They shouldn't with hold points from customers. It's not our fault they are going out of business. They are going out of business because they suck!!!

I miss that Kmart was one of my top stores for getting bedroom furnishings and bedding. I miss the great food they would have in the restaurant. I miss the fact that this store always had people on the register and not having to wait in line. What do you guys miss about KMART?

ordered a pair of work boots from them, ten days later, still hasnt shipped, and they wont even investigate for 5 more days, so they are going to just $#*! around and say they dont know what happened to it. never again.

Kmart lured me in with their Shop Your Way points. Big mistake - what a HUGE waste of time dealing with this company. I've made 6 orders over the past 6 months & every single order was cancelled & I got the weirdest emails every time saying that I had cancelled the order?! Nope, I did no such thing. I emailed customer service & they said they couldn't help me & I had to call a phone #. At that point, I was over it, it's not worth the time & stress to deal with such a dysfunctional failing company. I haven't shopped at Kmart in many years due to negative issues back in the day when they had filed for bankruptcy. Now I'm reminded why I stopped.

Also even if your orders don't get randomly cancelled, the site is confusing to use. There's Kmart, Sears & individual sellers on their site (kinda like individual Amazon sellers?). To make it MORE confusing, you can only use the Shop Your Way points on certain items so it can be frustrating to find items you need/want to use points on. I just can't justify the headache of shopping at Kmart.com when Amazon & Target are so easy & stress free. Kmart needs to seriously get their act together. They lost this customer for good.

I will never order from them again!

I ordered a dresser for my daughter's room for her birthday. It came just before it and it was damaged. Her room was finished other than the dresser so it was annoying but hey, sometimes accidents happen. I sent it back and got another one with rush order shipping that was going to be "reimbursed the next day." I had to pay for the other dresser to come until I was able to return the first one and then I could get my money back. I waited for my shipping reimbursement but it did not come. I had to call and wait for 45 min and get re-approved for the reimbursement. That was pretty annoying but when my new dresser arrived it was damaged too! Ugh, I had still not even received my money back from the first dresser and here I was having to return another! I called and complained to get a dresser that was not damaged but they wanted me to PAY AGAIN until this new damaged dresser was returned. So all together I should have been out $65.00 but now I was going to be out $195.00 for 2 dressers that I had not received my refund for and 1 that would be new. I did not agree to do this and chose to go with good ol' reliable Wal-mart! During all this I spoke with several people that did not do their jobs correctly and actually hung up on me twice when I asked for a supervisor. Trying to talk to a supervisor was like trying to talk to God there and for some reason they are very protected. Een their automated machine made me ask to speak to a person 3 TIMES!! Once I finally got a supervisor, she told me my first refund didn't come because of a UPS problem and although I had provided my shipping information she was not going to provide my refund until UPS fixed their problem. Needless to say, My daughters birthday is long since passed and I am still waiting on $130.00 from Kmart/Sears with absolutely nothing to show for it. This was my FIRST and most certainly LAST experience with K-Mart/Sears

With so many of the kmarts closing, it helps immensely to be able to shop online and still use my shop your way points while doing so!