I paid for 2 products totalling over $100 on Feb 28/20, stated in my account that they were processing and packing on March 3. It is now April 17 and I still don't have the products that I purchased. I have called 3 times and emailed twice but never heard back from company. I see that they updated their website with new April specials but still haven't had a single response to any of my calls or emails about not receiving what I paid for. ompletely disilluisioned that I got duped by them for my money. They have had time to update their April website. If they would have returned any of my calls I would not be writing this review.
Review by Vydavatelství1 month ago
Easy purchase with no issues. Item came quickly, and I was updated every step of the way. Product was exactly as expected. Very impressed!
Review by Douugh2 months ago
I received an email from Kitchenniche three days after submitting the 1 star review. They were very apologetic and advised me that the delay was due to one of my products being in back order. I have now received both of the products I ordered.
Review by Bumbercrease2 months ago
Excellent service and timely delivery of my order. I noticed the fake bad reviews that seem to plague this business. I suggest that you ignore them as attempts by competitors to discredit and misrepresent. Highly recommend using kitchenniche.ca as I will for future purchases.
Review by Carpetnews3 months ago
First of all, i did it on purpose to buy from a Canadian company. Let's say that I prefer paying 1$ more and buying from a local company than from amazon. The transaction was very smooth and the product arrived well and within 4 days, safe and professionally packaged. I would definitely buy from them again!
Second, I am looking at the negative reviews and they totally don't make sense. You don't have to pay with paypal to get your money back, all canadian credit cards offer disputes automatically. So when you don't receive a product you can simply call your bank/credit card and reverse the transaction. If you pay by a credit card, you can never get "duped" for your money!
I don't get it why people write FAKE negative reviews. This is a legitimate Canadian reseller company.
Review by Bazzers3 months ago
They arrived within seven days , well packaged and just what I was expecting, four with chicken feet and four with hen beaks. My grandkids are going to love them.
After searching for eggcups online , the Kitchen niche price was the most reasonable.
Review by Amytia4 months ago
Placed an order, waited a few weeks, sent multiple emails and left a voicemail; no response to any of them. I think this site must just be up to harvest credit card info - luckily I paid by Paypal, and was able to get my money back when (of course) the store didn't respond to my Paypal dispute.
Review by Piyaphong BelhajHassine5 months ago
I ordered a classic old style hand operated egg beater for our daughter-in-law for Christmas, 2019. When it finally arrived, I was very disappointed to find that it did not live up to the description as it was flimsy, cheaply made and did not turn easily. I ended up giving our daughter-in-law mine because she really wanted one. My efforts to contact them via email on their website and numerous telephone calls have resulted in absolutely nothing.
I told them I'd really like to resolve this and a negative review was the last thing I wanted to do but they obviously do not care.
There has been NO RESPONSE whatsoever from the company. I'm out $36.00 and it would cost me $17.00 to return it.
Review by Lasson6 months ago
I bought 7 plastic jar keys as gifts from Kitchenniche.ca. I had one and found it be such a useful gadget for breaking the seal on jars, but couldn't find them in the stores again. Kitchenniche had them at such a great price and shipped them out right away. They were also good about keep me posted on the processing and shipping of my order.
Review by Jaegerjaquezs6 months ago
All around terrible experience. Ordered a tagine Dec 10, no response for over a week, then said shipped, only to receive email 2 days later saying item was damaged and never shipped. I have now had to open dispute with PayPal because seller will not communicate at all. Do not order from this site. My wife didn't get her Christmas present and this has been such a bad experience. Here is the dispute complaint sent to PayPal-I ordered this item December 10th. After waiting over a week and a few unanswered emails, I finally received a note it was shipping out, only to get another email 2 days later stating item was damaged and they would not get new ones until mid January. I at first said I would wait, but after not receiving any communication I have sent 2 emails asking for a full refund. No response has been received. I left many voicemails also. I want a full refund immediately.
Review by Sindey6 months ago
I looked all over for the brand of pots I wanted and only found them here. I had questions and emailed them getting getting a very quick reply and ALL the answers to my questions.
I couldn't be happier about my experience with Kitchen Niche. I highly recommend them and will be purchasing again soon. Thank you Roman for such great merchandise, staff and customer service!
Regards. Brigid from the GTA Ontario
Review by Keash7 months ago
I received an email when my order was placed, another when it was shipped (shortly thereafter ), and an email from Canada post with a tracking number. Start to finish (with a warning from the post office that things were slow ) was 9 days.
Review by Natasshia Orisma7 months ago
Ordered a top to a cake pan on the 1st of Aug. paid extra for shipping. Never received the product. Called and e-mailed them. NO RESPONSE. Took my money from pay pal though.
Diane Esposito [email protected]
Review by JulesZ7 months ago
I am completely happy with these guys.They have the special products that I love and super fast shipping. Very pleasant to deal with!
Review by MooBop Derrow7 months ago
I have been shopping at KitchenNiche for years. Have always had fast and efficient service. Great products and prices. Will continue to shop there.
Review by Kamelot8 months ago
I ordered a pudding steamer from a box store and they let me down. In searching for a Canadian company I was lucky to stumble across Kitchen Niche. Their website was user friendly, easy to browse and to order from. They filled the order and shipped it promptly with no issues. Product is exactly as listed. I am pleased with the quality and I will certainly order from them again!
Review by Shoreline9 months ago
The product we ordered arrived as expected. Exactly what we wanted. Couldn't have been better service.
Review by Renete9 months ago
I placed an order on thursday and it was dellivered on tuesday. The pricing was very competitive and effcient service.
Review by TacticalScout Derrow10 months ago
The negative feedback on this site is entirely opposite to my experience with KitchenNiche. At all times they've been very responsive and well-priced. It would not surprise me that the negative comments are fake.
Review by Bhavick10 months ago
I was impressed by the personalized service that I received and the competitive pricing for the product, not to mention the speedy delivery. I looked the same product up on Amazon and they wanted $11.99 per unit and was able to get it through KitchenNiche for $6.99 per unit. I was able to order 20 units in the same colour and even got free shipping!! I'm also always thrilled to be able to actually talk to a human being and have them take care of all the details of customizing my order. I wouldn't hesitate to recommend KitchenNiche to my co-workers and friends.
Review by Tharren10 months ago
Order arrived fast and the products are top quality. Very happy with Kitchen Niche. I ordered from them for the last few years and was never disappointed..
Review by Cambs11 months ago
Been 3 weeks and no product. Doesn't look good! Finally had to order from Amazon and got it in 3 days.
Review by Wirot11 months ago
Fast shipping, great customer service, 100% satisfied!! Wish I could give 10 stars. Give kitchen niche a try. You'll be glad you did!!!
Review by Tavneet11 months ago
Fantastic service and better than average equipment. I can't say enough about this company and how they treated us.
Review by Belicia11 months ago
DO NOT DO BUSINESS WITH THIS COMPANY. Ordered an item on the 25th May. I sent them an email about the products arrival and was told that it would arrive in 2-3 business days. That was on the 5th June. Product never showed up. I called 3 times and always got an answering machine. They never returned my call. Emailed them and still no response. Another number associated with them through the credit card charge has been disconnected. I'd say I got ripped off. I noticed some other reviewers have had the same experience. Should the product ever arrive I will update this review but I don't think we should hold our breath.