The Magnolia Cow 223307WEB has paint platters on the right ear and the picture had a wrinkle on the side where folded. I sent a review for 3 stars detailed why and the review was there for a second and deleted. 5 out of 8 reviews where listed with 5 stars but others where gone. This a a poor quality store with cheap stuff at an high prices. Loved the picture but felt ripped off.
Review by Siraz2 years ago
Two Kirklands stores actually just opened up 5-10 miles from my house so I figured I'd also give their online store a try. Big mistake. I was really happy with the prices and was able to also get 15% off my first purchase. This was two weeks ago. After a week and a half of never receiving a shipping email I figured I'd reach out to their customer service. (Let's be honest, any reputable online store will ship WITHIN 3 days and that's even pushing it). I first sent them an email, no reply. Then I logged into their online chat and received a generic response "orders placed online will ship within 2-3 business days". My reply: "Oh, that's funny because I ordered this 8-9 BUSINESS DAYS AGO". She then replied I'd be receiving a shipping confirmation the following morning, which I actually did. I was unable to track my package for over 24 hours. When I finally obtained an actual delivery date, it is projected for ANOTHER WEEK FROM NOW. In conclusion, if you are willing to subject a month out of your life for a few pillows or a corner shelf, go ahead and order online.
Review by TheyAre2 years ago
My first order with Kirkland's was for an order of two items that had to be boxed separately. I waited patiently while my order was being "processed". This first step took 5 days. Another 2 days elapsed before it was picked up by FedEx, which I watched patiently as the shipment made its way across the country. After 12 days of waiting, the shipments were finally out for delivery.
My FedEx guy is like The Flash and even though I was expecting the shipment, he was already back in his truck and gone before I could get to the door. Only one box was at my door! I checked my Kirkland's account to confirm I was supposed to get two items - check.
The next morning, I contacted Kirkland's to let them know and was told that the shipment is on it's way. I told the agent that the delivery had already occurred and that checking online with FedEx shows the orders delivered. I was asked if I checked around my front door for the item, maybe I missed it, as if I might miss a box that was about 18 x 30 in. I was then told that they would contact the shipper to find out what happened to the missing box.
A few days go by and it's crickets from Kirkland's. Once again I have to call them to find out what has happened to my order. After about 1/2 an hour on hold, I finally hang up. I decided to give FedEx a call and within a minute was told that the item was rejected at pickup due to breakage.
Once again, I am back to Kirkland's, basically doing their job and informing them of the shipping status. I was asked if I wanted a refund or a reship, which unfortunately Kirkland's was the only place I could find this item. Again, I am having to go through this same long drawn out processing and shipping time.
Wouldn't you think that in this case, they would have expedited my order?
Over 30 days to get this cleared up Kirkland's!
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