Totally disappointed items shown is definitely not what you receive. Order as advertised queen size received full size. Color is not as ordered gold received wheat color. Quality of material is very cheap. Highly recommend this site be shut down. Total rip off. Stay away don't even think about ordering
Review by Shafted5 months ago
I purchased three comforter sets. They were listed to retail for $369. I paid $69.99 and they were not worth that amount. One item came in a plastic trash bag and shrink wrap and than placed in the original packaging. To me it looked used. I have called and texted four times today and have not received a response. KEEP YOUR MONEY YOU CAN GET WHAT THEY SEE AT ANY DISCOUNT STORE FOR LESS.
Review by Whizzkid6 months ago
I ordered a package almost two weeks . FedEx did a horrible job as well with delivering my comforter set (it was stolen !!) happened on a Saturday so i had to wait until Monday to get in contact an actually report. I was told i could be shipped another or have a refund and a claim had to be out in. I asked to be shipped another. 5 days pass i don't receive any emails so i call. I was told i should receive a tracking number soon. I get a call 10 minutes later telling me that i will only be allowed to get my money back since they're sold out !!!!!!
Review by Mahlet7 months ago
I wouldn't give it one star...I was sent a cancelled order that I requested KingLinen and FedEx to stop shipment. KingLinen had it sent anyway and then did not give me my full refund. I contacted them and was continually hung up on. I had to contact my credit card company to get my money back.!
Review by Asheraf7 months ago
I ordered Suzette Curtains with Grommets, for 19.99 , I could afford 3 pairs at that price, they were going in the den where the men watch sports, 3 days later, I get these FABULOUS Jacquard curtains, I was stunned, I took down my living room curtains and put these up, far too good for the den, they are gorgeous , 19.99 a pair, could easily be a 79.00 pair of curtains, Thank you , King Linen, I'm on a fixed income and you have changed my life, ordering again, next week
Review by Iltid9 months ago
I am very dissatisfied with the full size leopard print sheet set I purchased! The material doesn't even feel anything like cotton and are very stiff and cheap material! I will NEVER purchase from this company again!
Review by Shoebuyer11 months ago
I live in Alaska and they want to charge an outrageous amount to ship here. I chose to just have it shipped to my mother as I am going in a couple of weeks to visit her and can pick it up then. I received an email that they could not match the credit card with the shipping address. I called and made them aware that it was being shipped to my mother. They then said that I needed to send a copy of my credit card and drivers license to them to verify. Umm do I look stupid. I refused to do so, and they abruptly canceled my order. Reported them to BBB.
Review by Kelmend11 months ago
Horrible and nasty women at customer service. The sheets I got used the 5 times and are ripped already. This company charged me almost 80 for shipping and I didn't realize it until I received the receipt in the box . I paid more for shipping than this crap comforter and sheets . DO NOT DEAL with this company they will not help you and are nasty when you call .
Review by Spectacular Kahhan11 months ago
The worst products ever. You get what you pay for as the saying says. Very cheap and flimsy and the color is nothing as described. Save your money and buy elsewhere.
Review by Doola11 months ago
I placed an order and accidentally hit 2 day shipping. When I saw confirmation of the order it was almost $72!! I immediately emailed customer serive who responded the next morning. My shipping was changed to standard and I was credited the fee back to my CC! I LOVE THIS COMPANY I AM A FAITHFUL CUSTOMER I HIGHLY RECOMMEND THEM!
Review by Jetrin Ariihenn1 year ago
Purchased a comforter set, arrived timely. As I do with anything the touches my body, I washed the quilt. The batting separated, leaving the comforter lopsided. They refused to take the comforter back as I had washed it. Tried for 3 days to talk to a supervisor, left 77 messages with no call back. Very bad quality and poor customer service. I will NEVER shop with them again.
Review by Mateasa1 year ago
My mother bought me a comforter set from King Linen for Christmas. They state they have a 45 return policy for Christmas. But, when I attempted to return the item in January they refused to accept the return. Why? Because I received it before Christmas. So, they don't have a 45 day return policy. At best 44 days because there are no mail companies that deliver on Christmas Day. When attempting to point this out, they simply state "NO, 45 days from my RECEIVED DATE." When I asked to speak to the Manager, it took me 5 calls over 4 days to get her on the phone. Then she refused to let me speak. She just talked over me. I lost my temper and she hung up. And, then I'm told there is no one above her that I can speak to. The product was cheap (I can live with that because it wasn't expensive)but not a king size like it says on the package. So, there is no way for me to use it. From other reviews I now see that they really don't accept returns at all. DO NO ORDER FROM THIS COMPANY!
Review by Coolbigeyes1 year ago
They told me it's stuck in customs but Fedex has told me it hasn't even shipped yet. I tried to speak with a manager but was yelled at by rep and told they'd call me. They did not. Also, their offer for free shipping turned into a $50 charge. I was told they can not refund me. Buyer beware!!!!
Review by Maricopa1 year ago
there quality is not what they describe thread count was low as I can experience it because it was not soft
Review by Rhydian1 year ago
I ordered June 18th. Bought 2 extra pillows to qualify for free shipping. Got a message that it would ship June 19th. On July 3rd I hadn't received my bedspread so I researched. It was pending shipment. I emailed customer service. They sent this back to me: "We need a copy of the credit card and ID to match the billing information we have on file or we can only ship to the billing address. Our system is very sensitive and when the order has two different addresses we need the copies to verify you are the cardholder due to a lot of fraud. If you do not feel comfortable sending this information we will have to cancel the order. Please advise."
I canceled the order. Let's see if I get charged. I'll be contacting my credit card company to verify.
I order through Costco, Sephora, LTD Commodities, Amazon, etc. No one has ever had a problem or accused me of attempting to thieve or fraud. There are 2 areas to fill in (shipping & billing addresses) for a reason. I'm glad it worked out like this. I found a cute option on Amazon today.
Review by Halit Comander1 year ago
I ordered several comforters from their site, and a few days later they cancelled part of my order without notifying me. I only realized it because they refunded that part. When I requested to cancel the entire order and get a full refund, they said it was my responsibility to ship it back to them, or they would charge me an additional fee. I check the tracking number and it hasn't even shipped yet, two weeks later! I had to dispute the payment with my bank. Incorrect inventory on their site. Their 'customer service' is very rude. I highly suggest finding a more reputable site to purchase bedding from.
Review by Xhonneux1 year ago
THIS IS THE WORSE COMPANY YOU'LL EVER COME ACROSS. DO NOT ORDER FROM THIS COMPANY. THE WORSE MANAGED COMPANY EVER. I ORDERED A COMFORTER AND I WANTED TO CANCEL WITHIN AN HR THEY REFUSED AND SAID IT HAS ALREADY BEEN SENT OUT I CALLED FEDEX TO TRACK MY ORDER THEY SAID THEY DID NOT SENT THE PACKAGE PHYSICALLY BUT JUST MADE A ELECTRONIC SHIPPING LABEL AND IT MAKES SENSE BECAUSE HOW CAN U SEND IT WITHIN ONE HR. THEY KEEP MAKING EXCUSES SAYING ITS ON HOLD IN CUSTOMS AND CUSTOMS DOES NOT THIS LONG TO CLEAR. I SPOKE TO THE MANAGER AND SHE WAS THE WORSE MANAGER I CAME ACROSS. I'VE BEEN IN CUSTOMER SERVICE FOR 10 YEARS AND I'VE NEVER SPOKE TO A CUSTOMER IN THE TONE SHE DID TO ME, AND ALSO HUNG UP THE PHONE WITHOUT ANY SOLUTION. THEY TAKE THEIR ANGER OUT ON YOU WHICH SHOULD BE THE OTHER WAY AROUND. ALL THEY WANT IS YOUR MONEY THERE IS NO CUSTOMER SERVICE THEY DON'T CARE ABOUT HOW YOU FEEL THEY DON'T EVEN LET YOU SPEAK. DO NOT ORDER FROM THEM EVER!! ALL THEY WANT IS YOUR MONEY NOTHING ELSE JUST MONEY. I'M SO UPSET AND FRUSTRATED.
Review by Maushumi Orteu1 year ago
I ordered a comforter. The color was not as described. I unzipped the package and laid a corner of the comforter against my area rug. It didn't match, so I put back in the package and returned. When they received it, I received an email stating that the comforter had been washed and was covered in hair and dirty. The comforter was never even taken out of the package, and they are refusing to refund my money. DO NOT ORDER FROM THIS COMPANY. The exact words were "tags removed from cushions" (there were no cushions) and "washed to rip", whatever that is supposed to mean. I'm not sure what country they are in, but I'm pretty sure we shouldn't be supporting them.
Review by Mikang Movies2 years ago
Although , I received my order 2 weeks late , would never never deal with this company ever again. Inquiry as why fedex has not picked the package was met with rudeness .
Review by Tahuang2 years ago
Thought I was ordering 1200 count one fitted sheet. What I got was a paper thin white sheet set. Not kidding when I say this is the cheapest paper thin will probably disintegrate in the first wash.
Review by Llawen2 years ago
HORRIBLE!!!!!!!!!!!! NEVER AGAIN! BUYER BEWARE YOU HAVE BEEN WARNED!!!!!!!! THAT IS WHY PRICES ARE CHEAP! IF YOU WANT QUALITY THIS IS NOT THE WEBSITE!!!!!!!!
Review by Roksi2 years ago
Ordered 3 bedding sets & about 5 sheets sets from here. All purchases were exactly as noted. If I ordered the cheaper quality fabric, I got that. The better fabric, I got that. No complaints! Do your research folks, you get what you order.
Review by Hdorta Chandu2 years ago
I've never written a review for anything before, but I was met with such good customer service that I was pushed to for the first time. Completely by accident, I had written the wrong address on a bed set that I had just ordered (I've just moved to a new house), and panicked, thinking that I wouldn't get the product. I immediately emailed, and within hours they had found my order and fixed the address for me, and got back to me.
Awesome people and amazing service. I can't wait to get the bed set!!!
Review by Sikorken2 years ago
I bought a complete bed set off them. It had a comforter, skirt, flat sheet, fitted sheet, a total of 6 shams, and a couple decorative pillows. When it arrived it smelt... BAD. So I sprayed febreeze on it. Upon looking at it, it had holes all through out it. Pretty sure mice had been chewing, urinating, and dedicating on it. When I had it returned they emailed me saying they wouldn't refund the money because it wasn't "resalable". It shouldn't of been sold to me in the first place. Why would you try to sell it again??? Weeks of fighting with them and sending them more proof (even though they had the items and good thing I took lots of pictures) they offer to refund me the money for just the sheets. finally after it took MY MOTHER (yes I'm a grown adult with children of my own) to call them and Amazon I'm getting my full refund. If there's a problem with getting your refund, just call Amazon they'll fix it. Or call my mom she will get the refund.
Review by MissBrooks2 years ago
My daughter purchased an 11 piece set. 9 of the items were roped or had holes. The comforter had a urine smell. We sent it back. She spent a month trying to get a refund to no avail. In the end was told it is not in resalable condition. Are you kidding it had chew holes upon delivery. It was not in salable condition to begin with. Good luck talking to a supervisor. To say it was frustrating is an understatement customer service agents are rude. I called amazon and they are going to get our money back. Hats off to them. Do not buy from king linens