I made a pledge on a project some time ago, and while I was waiting for it to be completed I realised I was no longer receiving update emails.
When I tried to login, my login email address was no longer recognised by the Kickstarter website. As such I can no longer receive the product that I backed.
I have raised this issue with kickstarter support, who requested (and received) all of the information about the pledge (date pledged, amazon transaction number, all my details etc) they then told me they can't help, and are no longer replying to my emails.
Kickstarter will effectively steal your pledge money and then refuse to reply to you, even if you have proof of your email address used to pledge and the transaction where you pledged. Whether this is through incompetence or maliciousness I'm not sure, but I will never use Kickstarter again, for fear that this will happen again.
Review by Simplyalok Akinteye7 months ago
Wenn ihr euer Geld nicht mehr braucht dann gebt es Betrügern vor denen euch Kickstarter bestimmt nicht schützt!
If you no longer need your money, there are scammers from whom Kickstarter will not protect you!
Review by CustomerPAERICK8 months ago
I am trying to block sends from kick starter offers. I have been ripped off 3/4 of the time. Now Kick starter is refusing to stop sending me offers. Most recent one has no way to unsubscribe. Do not put up money for these things. I did that and then the product kept getting delayed and then delayed 3 more times. Then there was the film, even sent a t-shirt and a bumper sticker. I tried to check it out but it disappeared without a trace taking my money. Rip offs 3/4 of the time is too much.
Review by Anatoliagardening Veitsman10 months ago
Kickstarter lost my login, stating they couldn't find my email address, despite it still receiving news emails from Kickstarter, and after a few replies where they requested detailed information about the account (which I provided) are now not replying to me.
I would be extremely wary of having any dealing with Kickstarter, I certainly won't be backing any more projects.
Review by MarthaMarie11 months ago
Remember - Kickstarter ALWAYS get paid. And they offer no recourse when a creator runs off with funding. Why? Because they've already gotten paid. Since it's usually a year or so before you've realized you've been scammed, most banks/credit card companies won't do anything, either.
Kickstarter offers ZERO consumer protection, and will quickly silence any attempt at satisfaction.
Review by Nuki11 months ago
Throw money in the ocean instead. Kickstarter is a company that has built a website, takes a cut of sales, and nothing else. They will not help you get money back from fraudulent creators. Any legitimate company would have someone step in to help mistreated customers, but they won't. They already have their cut and Customer Service made it clear to me that taking my money is all they'll do. Never again.
Review by Doggies Miners1 year ago
I have two unit brought and over a month delay now and no response from Doogee
or kick starter 1st and last time both a joke beware
Review by Chainart1 year ago
cannot fulfill.", it has become a site for scammers stealing millions from those who want to help others start their dream. My advice is DO NOT BACK ANYMORE PROJECTS, and do your research on the creators, it's the same people using different names to scam people.
Review by Cabrina1 year ago
Disappointed with Scamstarter replies of asking me to email the Creators of Sehen when they don't respond to my emails 3 times.
Poor form from Kickscamstarter to encourage the scammers in not providing the finished products.
I won't back any more of this Kickscamstarter projects anymore.
All they are interested is 5% profits and stuff everyone who backed the failed or scammed projects.
Review by Jozimar1 year ago
I backed a project and then the creator had to change to no profit to complete the project. I received no rewards nor my money back. Kickstarter does not help at all if there are problems with the creator. You are just donating your money with hopes that the creator is honest. I will never back a project again.
Review by Terrisina1 year ago
I backed two projects, one not received, the other was two items ,both which did not function. Kickstarter told me to contact the creators....No surprise that I received no answer to my numerous emails. Kickstarter then suggestsThe burned backers resort to social media. In summary...kickstarter promotes projects, helps to take your money, and if you receive nothing, then they do not feel obliged to step-in. So it is wild west and encourages fraud.
-I will NEVER BACK ANOTHER KICKSTART PROJECT AND WILL DISCOURAGE EVERYONE I KNOW FROM DOING SO. BEST TO WAIT TILL PROJECTS ARE ON THE MARKET, SO IF YOU RECEIVE A NON-FUNCTIONING ITEM, YOU AT LEAST GET YOUR MONEY BACK OR A REPLACEMENT
Review by Traveler1 year ago
This site itself is really bad. It is unregulated and all it provides is a platform for projects to collect money.
The first project I backed never gave any updates and was supposed to give the "reward" 1.5 years ago. To date, I have not heard anything from the creator.
If you're lucky to get your "reward", it's not because of any miracle that Kickstarter has worked. The success can only be attributed to responsible and upright project creators.
Review by NelJ Gotter1 year ago
I invested in a project.
The Creator has failed to communicate since early August, now it is almost November and the project is 4 months late. Kickstarter basically takes the investors money and absolves itself of any and all responsibility to ensure the creator even talks to their investors let deliver on their promise. The project I backed has over 1200 comments - the vast majority are negative along the lines of "at least talk to us" or "where is my xxx", a few are "I have received it but it does not work".
I have rattled Kickstarters cage a few times asking them to do something - they steadfastly refuse and just say read our Terms and Conditions.
In my opinion it is tantamount to fraud.
They take our money and run.
To make matters worse the Creator is seeking funding on another project. Despite their failures on the other one Kickstarter has allowed it.
HOW CAN THAT BE RIGHT.
Review by Ganojo1 year ago
I've backed 10 projects. Four resulted in receiving what was promised.
LVL BSX is the worst with over $1M in backing and 18 months late.
No customer support from Kickstarter at all.
Waiting for last two projects to fulfill or disappear so I can finally delete this app and Kickstarter from my mind.
Review by Bouharaoua1 year ago
Kickstarter supports known scams. They allow companies to run 2nd and 3rd campaigns knowing they have not fulfilled their first campaign. I cannot urge anyone looking at Kickstarter to JUST WAIT!!!! Most of these companies do NOT finish their product. The ones that do always just charge the same amount for the finished product as they did on Kickstarter, which is supposed to be a discount. At least if you wait you won't lose your money. Please don't use kickstarter folks.
Review by DavidEmily Srirampuram1 year ago
Kiskstarter once rejected my project on the ground it should cover only ceretain sectors (e.g education), the upon resubmission after modifying the project, rejected again saying, consult rule book (no body mentioned which rule in the book is being violated). no customer support, no phone, no chat line ( it s like saying just get lost). Ok you guys lost a decent opportunity, where I have over 300,000 strong target mailing list, who would have loved to contribute.
Review by Tetlow Alamir2 years ago
I get as many users scammed, we claim and complain to Kickstarter several times. Customer Support do not give us refunds as gofundme that protect users and refund users if you get scammed. We ended up sad and after a year a lot of banks refuse to give us refund so we lost our money and also any hope to get help from this guys.
Stay away from Kickstarter they are OK with scams.
Review by Magde2 years ago
I have backed 4 projects not one has been on time or even close. I am currently waiting on an item that was supposed to ship in November of last year. They just shipped a few hundred. I am backer 1255 I might see mine in a year or never! Anyway your getting a break for backing the new product. I paid $89 for a hub from satachi that was to retail for $149 guess what it sells for now! Let somebody else be the guinea pig and front the money. Really Kickstarter should set better guidelines with realistic goals from project creators. Waste of time and aggravating. Wait for the finished product and the real life review of it. You will be happier and probably won't pay any more.
Review by Abiet Knittle2 years ago
I have actually received the projects that I backed. But some of them are junk and Kickstarter says 'talk to manufacturer' and Manufacturer says 'Sorry you're not satisfied' and that's it. One advertised "three lamps" when it was one lamp with three shades. Total BUYER BEWARE!. My Misen knives, however are great. Won't use Kickstarter again.
Review by Nattaphan2 years ago
I was a big Kickstarter supporter but now refuse to back anything. There are too many scammers and no support from Kickstarter for scammed backers. Stay far far away from anything Kickstarter.
Review by Edul Voropinov2 years ago
I was really impressed by a couple of german guys, who managed to fit a solar powered engine into a fidget spinner. The idea amused me so much, that i think, it is worth to be mentioned here. If you like, visit https://www.kickstarter.com/projects/195577569/youla-the-brand-new-solar-powered-spinner?
For myself, it is totally worth it, to get a kickstarter account and order some for my family. Enjoy!!
Review by Quinnette2 years ago
I noticed a lot of these reviews are from the backer respective, really those complaints should probably be taken up with the company's launching those products and failing to fulfill. Speaking from a creator who's launched a product / used the platform. The overall experience was great and the tools provided useful. We didn't have to contact the team for any problems, so not direct experience dealing with the customer service team.
Review by Kurma Darbouze2 years ago
Although they have their own screening process where KickStarter choose the projects that "sell," they claim no responsibility for the failed projects. It is the backers who are supposed to take all the responsibility and users/backers have no way of protecting themselves from frauds. KickStarter's practice is very much ethically questionable.
Review by Chaiyot Derrow2 years ago
I realize it's not the fault of kickstarter but the last three project I backed have yet to deliver. One has shut down the website, the other 2 are now claiming ship dates well into the future. From now on I will just wait until I can buy the product outright.
Review by Hirunee2 years ago
KS knowingly allow fraud to be committed on their site and flat out refuse to help backers.
DO NOT use the site for any reason. Regardless of how professional a project looks it's probably a scam.