I've only placed one order with them so far. They shipped the order the same day. They sent me an e-mail confirmation and USPS tracking number the same day. I had my order 2 days later. I've not had any need to reach out to their customer service, so can not comment on what it might be. I will definitely do business with them again.
KeyWestKnifeWorks is rated 5.0 based on
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136 Vanguard Cir.