I used kayak in order to find the best price for a hotel in Aruba. However, kayak is only a search engine and redirected me to another site. I should have paid more attention, but thought kayak was a reliable search engine and continued with my booking. Everything was good. Then about a month before our trip my husband and I look through our details and had to change our trip due to Covid-19, we tried to cancel through kayak and it would not let us because it was through a third party website. It turns out the website that kayak redirected us to was a scam and we lost $1,200. Please do not use kayak, use google search or anything but from my experience, it does not look like kayak does it research on the companies it sends you to.
Review by Denrylson2 months ago
sight hard to confirm flights where is the shopping cart..,,Very confusing..........................
Review by Navshivan Koblin2 months ago
Good experience! Made my trip much easier. Big shout-out to Luis who was really helpful on the customer support end!
Review by Burland Hockstein3 months ago
I rented the car for my trip and when I got there, there was no car and I had to pay hihher price to rent a car from another rental company. Kayak charged me for insurance and didn't refund me the money. Don't recommend kayak for anything.
If there was less than one star I would give that .
BAD SERVER CE AND OVERCHARGE!!!!
Review by Pcsc4 months ago
very smooth. good price.
Review by Zefanja5 months ago
After trusting Kayak, I bought a ticket from Kiwi.com. What a terrible experience it's been, and my flight is three months away! After this vacation, I will neither use Kiwi.com or Kayak.com ever again.
I know Kayak is a search engine, but they should vet their vendors. The reason I say that Kiwi is a scam is that you buy a "basic package" that does not include email support, and they hang up on you when you call their phone support. I only wish I were joking. A British phone bot comes on and says, "Enter your booking number now" and when I key it in she says, "There has been an error. Please call again later."
I called three times. In my book, this is a scam. The reason I was trying to call is that today the coronavirus has shown up in the country of my destination.
Review by Diablasisi5 months ago
Expedient service and wide range of options
Review by VodafoneNZSucks Sayevich5 months ago
booked without offering insurance. will cancel. wasting my time.
Review by Aminatq Dacanay5 months ago
After selecting a rental car, filling out all the info required, entering all the payment info, accepting it and allowing my credit card to charged. I look at the booking receipt I see this:
This reservation is non-refundable, non-transferable, and non-changeable even if it is not used.
That seems like something that should shown prominently up front.
I hope all goes well with this trip, but I guarantee I will NEVER use this service again!
Review by Truedell5 months ago
The pickup for the rental car was listed as Vista, which is near me. Once completed, the actual reservation showed the pickup location as near the San Diego Airport, WHICH IS 50 MILES AWAY. TERRIBLE.
Review by Jehma6 months ago
Great terms and price!
Review by Chen6 months ago
It was simple, clear and very convenient.
Review by Yanite7 months ago
I like how simple and easy it was to book. I also liked the price.
Review by Mwaiwathu7 months ago
Car company kept me from renting a compact car -Thrifty - wanted me to upgrade to a larger rental.
Review by Cannons7 months ago
Wow, inexpensive fast and easy.
Review by Tikara Rapelian7 months ago
When I selected the "pay at time of pickup option", the price jumped $6. I am disappointed...
Review by MarcWinter7 months ago
Booked my car at the downtown location even though, I put that I was flying into Denver International Airport. How do I change the location?
Review by Okunola Peenkman7 months ago
i am unable to leave comments for the hotel reception regarding the reservation i booked. i want to make a special request with the motel but there is no way to do that via the reservation purchase. Upon being directed to an 800 number from the reservation booking i was unable to reach a live representative in the customer service department in order to relay my request. The 800# just hangs in limbo after transferring me to a "live person" requiring me to call back multiple times in an attempt to get connected to a "Live agent".
Review by Leana Ebrona7 months ago
Great price! FAST AND EASY - absolutely painless process. I wish my dentist was this good!!!!
Review by Perokeet McWade8 months ago
Process of booking a room was easy.
Review by Akeyla Holdship8 months ago
Nunca reservé nada en el sitio web de Kayak, pero creo que es una buena fuente de inspiración y consejos para los próximos viajes. El sitio web es muy fácil de usar y fácil de navegar.
Review by DutchSamba8 months ago
it was so confusing! and then the good price was hard to believe.
Review by Collton8 months ago
I said I would pick up this care at 5 pm. Once you charged by credit card .. your system automatically changed it to NOON that day and you have created a huge problem. I am NOT happy.
Review by AndyP Rootman8 months ago
Easy to book, prices were great, allows cancellation.
Review by Clearon8 months ago
This company is an absolute disgrace! Kayak/vayama sent us the wrong departure time so we missed our first flight and every leg of our international flight there and back was cancelled. The airlines will not help you at all and none of their policies apply if you book through Kayak. Not only that, but after spending 24 hours on the phone with Kayak, they did absolutely NOTHING to help us rebook flights and refused to reimburse even a penny of our flights!!! I am telling everyone I know not to book through them EVER. Worst customer service ever also...so incredibly rude and unprofessional! I'm astonished this company even exists.
Our reviews are aggregated from multiple sources to give you the best overview about KAYAK.com.
Kayak is a large price comparison search engine for travel. It has prices for plane tickets, hotels, car rentals, and vacation packages. Kayak doesn't sell any of these services directly, but instead directs you to another site where you can make a purchase.