I ordered a figurine for $40+ and I didn't receive anything and if I would've known there was a review site I wouldn't have wasted my money.
Review by Kulwan5 months ago
I ordered around the Christmas holidays (2019). My item failed customs inspection, was sent back to the seller, and the one time I got a response back from Katy Craft they said they would contact their post office.
I have written them several times, and only twice got a response, which was not helpful.
They're number does not work in the United States.
On my account it says my order was fulfilled, but I never received it nor did I ever get a refund.
Do not waste your money on this horrible business!
Review by Hadzere Rajasthan7 months ago
What a disaster! I ordered 3 figures from them, only to realize that one was duplicate to something already owned. When I contacted them, instead of just exchanging it, I had to order another figure and wait for them to refund my money on the original order. 5 weeks later when the first item from my order arrived, it turned out to be the figure that I told them to return! I contacted them and let them know (and it was crushed due to bad packaging) and didn't hear back for weeks. On the Saturday before Christmas, they sent me a notice saying that my 2nd figure would not be coming, so I had to scramble to find another present. I asked them for a refund on this and they said "Hoe about we just let you keep the other one and call it even?" I told them that no, this was not acceptable and I wanted my money back and I would still send the other figure back to them. I got another email from them a week later saying that they would give me partial money back and let me keep the erroneous figure. I said no again. Days later they said that they had issued my credit, but it has never shown up. I have tried to contact them multiple times since then, but they now refuse to respond to me.
Review by Monolesia9 months ago
I ordered a figure from this place, but they took so long to process it that I canceled my order. When I attempted to contact them via the email they offer on their site, I got a failed to deliver email from gmail. Luckily I do everything through PayPal, so I contacted them through there asking for a refund. They immediately responded and refunded my money.
Review by MMertens10 months ago
I've never shopped on this site but I did check it out.
Sure enough, as I can tell you, the site is a fraudulent store with an adorable look and that's all it is.
Firstly, sells bootlegged anime/game figures for way much more than they're actually worth.
Secondly, the owners of this site steals images of various artists on Etsy and uses them to advertise the products on their site.
There isn't much more to say but, however, if you value your time and money, don't use this site, you'll be ripped off.
Review by Vilmanatas1 year ago
Pictured was the king ghidorah 2019 from Godzilla 2 also the box that came with it was the 2019 version but the toy was not the right toy returning it seems like a hassle buy your toys from bigbadtoystore also you I got was not assembled correctly so the wings dont work right
Review by Lsyc Ezeagwuna1 year ago
They sell bootleg product and refuse to refund. The website directly replies:
"We are a handmade team and our products are replicated products."
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