I ordered a hoodie on February 13 and still haven't got it after 3 weeks!! I'm in TX btw. I've emailed them about 4 times with no response. I finally opened a PayPal claim today and sent them a message through PayPal. Do not order from them!! This is outrageous!
Review by Carlose5 years ago
Worst place to shop.. even stuff from China ships faster than karmacrap. SMH!!
Review by Tup Saidouamar5 years ago
Have sent 3 emails to them without getting a reply.
" Please allow 24 to 48 hours for a reply from our support staff. "
Is slowly turning to 24 days to 48 days
It has been two week since my order has been placed and it still shows shipping pending.
Future buyers may face this problem too. Beware.
Review by Bafford5 years ago
I ordered from this website on Jan. 13th. It's now Feb. 23rd and no package. I tried calling and there is no answer not even a dial tone; emailing with no response. This company is SCAMMING left and right. Please don't order from them unless you are making a goodness of your heart donation.
Review by JBoardman Rawles5 years ago
Seems everybody has the same problem, karmaloop take your order and money and never deliver the product, or a refund, or even a reply to tell you what's going on for that matter. Absolute fraud website that needs to be shut down and fined majorly
Review by Delarge5 years ago
I ordered $100 worth of merchandise from karma loop for Christmas and FOUR month later I still don't have my clothes. It seems I'm not the only customer this has happened to. I refuse to let this company steal from customers. TOGETHER LET'S FIGHT THIS. THIS IS NOT OKAY. I WILL BE SUBMITTING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I SUGGEST YOU ALL DO IT TOO.
Review by Miriro5 years ago
Stay away from karmaloop, I ordered from them 01/01/15 and it's now 01/10/15 & still nothing, didn't receive a tracking #, so I called them no answer. This is the worst clothing company ever. (Stay away from this BS). I'm now fouling a dispute, $100?, they got me f&%$ed up.!
Review by StevenSarah5 years ago
it took about a month to arrive then they overcharged me, i emailed and called them with no response just file a complaint with the better business bureau
Review by Hor5 years ago
I have 3 pending order with Karma loop placeD in January. none of them have shipped. Their customer service number is disconnected. The chat feature on their website has been disconnected, and they refuse to return any emails. However, they still manage to tweet sales codes. If you are thinking of ordering from this website, think twice and take your money elsewhere. HUGE SCAM
Review by Zuheyra5 years ago
i ordered three shirts no tracking number or anything
Review by Ayoko5 years ago
I must've lost close to 200 hundred dollars due to Karmaloop's incompetence the past few months. I've got about 150 dollars worth of merchandise that hasn't seen the light of day since nearly a month. They haven't answered a single of my messages (I only sent two in a matter of 3 three weeks) despite the fact that they stated that it'd take 3-5 days for them to respond. I've been ordering from Karmaloop for years, but after this storm of mediocrity there's no way I'm going through the hassle of paying money and not receiving my merchandise. Complete disgrace of a company with no shame in stealing money from customers who have stuck by them despite their terribleness.
Review by CornelAGR5 years ago
I have also been ordering from Karmaloop for years & this is different...First, they used to have more branded, well made items (like Free People, Betsey Johnson)...now I have to really look through a bunch of junk to find quality items...Although THE REASON FOR THIS REVIEW is because I ordered almost $300 worth of stuff 1/28 & it is now 3/5...Was recently informed that EVERYTHING ordered was out of stock :0 ...Now I keep getting this stupid email about trading my cash into merchandise credit..Why would they even think anyone wanted merchandise after already waiting over a month for the last order...plus, doubt you can even use promo codes with the credit vouchers...that store credit/code is a joke...There is no costumer phone service right now... ("We are currently restructuring out customer service department to better serve you") yeah right! ...the live chat never works...no email response...i even sent an email to owner & conveniently he is"out of the office"....what?? Greg Selkoe, the self proclaimed "leader of his rebel army" who said "Karmaloop pledges to keep killing $#*! from now until eternity! If you ever need the CEO, Founder, and Owner Greg Selkoe this is his cell phone # 617-216**** and this is his email ***@karmaloop.com". ....Where is he now??..Seems they are still "droppin all these fantastic new items"..I sure get emails from them about 10 times a day!...I want my refund...why is it so complicated...This would never happen at a legit store...They may have been a trustworthy company before...But not anymore...I will be filing a civil suit if they don't get their act together...something is just not right...
If you haven't received your items open a claim with the CC company, Paypal; whatever form of payment that was used...
Review by Kryogen Credbile5 years ago
I recently made a purchase at Karmaloop around the 13of Jan I never received a order number or a tracking number from them, I emailed them asking if they could help me with my order as I had received no information about it and explained that I did not receive a order number. I got a reply days later asking for my order number....?? I replied the same thing that I didn't receive one and gave them all the information I could even copied and pasted what its says on my bank statement and got a response asking for my order number....???? I have had that same reply from 7 different after I explain that I cant provide the order number because they never gave it to me I still get the exact same reply even when I beg them to help me.... BEG THEM I have never begged in my life but need some one to help me they just reply asking for my order number in one sentence and that's it. this Customer Service is Disgusting!! I am so offended by how they treat you, I just want someone to help me from that site so I didn't just waste $160 and a bunch of my time stressed out
Review by Vahin Dannulat5 years ago
Ordered items 7 weeks ago, no answer to emails no shipping number! Looks like I've been had!
Review by Geudens5 years ago
same complaint as everyone , ordered some new balances in January and they said it was out of stock now I'm waiting for my refund I've tried calling and emailing to no avail . I want my 100$
Review by Cirillo5 years ago
I was shocked to show up and have to pay duty. You should make this more apparent. I was just about to order more products but I won't be doing that. How do I get my duty back if I have to ship back anything. Be more apparent when you order so we know what we are getting
Review by Ktazyal5 years ago
Save yourself the hassle and buy elsewhere. Goods coming to me in Australia, ended up in Germany. Customer service are slow to respond and when they do, are no help. Paid for premium postage and now one month later still have no goods. I order from the U.S. approx 2-3 times per month, and this is the first merchant i have ever had issues with. I wish I researched the reviews before throwing away my money.
Review by Estherons5 years ago
$#*! THIS WACK ASS SITE KARMALOOP BS!!!
I WOULD NEVER BUY FROM THAT WACK ASS $#*!IN SITE AGAIN
the customer service dont even $#*!in work
Review by Gaycell5 years ago
Yes I'm giving Karmaloop 1 star because they own Plndr and hundreds of people is going through the same dilemma as I am.
From missing items, waiting games and stealing yes they cancel my order after a month wait and of course I try to contact them line is down and emails.
Never got a response and they kept my money never been reimburse.
Review by Cico Piepkorn5 years ago
Their service is ridiculous... I had ordered an item that's "kazbah" which just means that it's shipped from a different warehouse, and not karma loops. That's fine with me but, the agent told me that my item has already shipped. She gave me a tracking number and I've been checking it consistently to see that it hasn't even been shipped yet, and it's been a good while. I just don't appreciate how long it takes to get a response from them.
Review by Kaydrianna Starikov5 years ago
This is one of the WORST, if not THE worst, online shopping experience I have ever had. I'm only giving them one star because I don't think 0 stars was an option.
Shipping? Took over a month. Once it did ship, I was dinged for $110 in duties and taxes on a $149 package coming from the US. I just ordered a pair of Zanerobes off of Zanerobe's website for $80, and they came from Australia 2-3 days later, with a pre-paid $24 in taxes and duties that I was fine with paying.
Service? Practically non-existent. I had to e-mail several times before I received a response, and when I did, it was a stock response from an "employee".
Quality/Value? My Zanerobes came and immediately I knew something was up. They were thin, low quality and not what I am used to with Zanerobe products. Looking into this myself, as I feel as though I was given a low-quality, imposter Zanerobe product.
In conclusion, it's simple - DO NOT order from this company unless you want to pay hidden fees for subpar products.
Review by Cmgirl5 years ago
I placed an order for Emerica shoes on February 3rd. Two weeks after waiting for some sort of shipment confirmation I emailed the company and was told that it would ship within the week. At the end of the third week of waiting, I get an email from 'karmaloop' customer service stating that my order was cancelled because they would not be receiving the product from the company. I was then given the option to choose a refund or a store credit. Of course I wanted my money back so I chose the refund and was told it would take up to 48 hours to process. It has now been 10 days since and I still have not gotten my refund. Tried emailing them too but to no avail. So in total about a month of bull $#*!. I'll most likely have to take the case to the bank at this point since it doesn't seem like the want to refund my money.
In any case I would suggest staying away from this site. The chances of you not getting your product is very high. And the chances of you being robbed of your money is also very high.
Review by Terrilean5 years ago
HORRIBLE! WORST CUSTOMER SERVICE EXPERIENCE EVER!
I bought a bunch of stuff for their holiday sale and when it finally arrived half the stuff was so cheap and crappy I tried to return it. One agent told me I was getting a refund and then they sent store credit instead. Kept complaining, kept getting shuffled around between agents who conveniently wouldn't acknowledge the refund I was promised.
On top of that YOU have to provide shipping for your refunds and there's a ridiculous amount of red tape to get the proper labels and the returns processed.
I been dooped by this $#*!show of a company. And I'm warning you. They are a bunch of slimy scammers peddling cheap $#*!.
Review by Celest5 years ago
DO NOT order from karmaloop! Processing returns and receiving refunds is a nightmare. Still havent received a refund for my returns from all the different vendors and deliveries were processed and returned nearly a month ago!
Review by TobaccoCartel Drabowicz5 years ago
Wtff man, so I buy a bag for $80 with shipping and everything and shipping was okay and I got a postage mail saying that $40 for taxes. What the $#*!?? And so I called karmaloop and they said it might be some hidden fees. I paid $2 for shipping and then it turns out to be $30!?!? What the $#*!, it even said $2 in the checkout. $#*!, it's a brokage fee this is bull$#*!