My son had me order a bracelet and it's been a month and still haven't heard or seen anything
Review by PaulinaGilliland5 years ago
I've heard Karmaloop hasn't paid their vendors since last year, so they stopped shipping until the get paid. Go figure.
Review by LauraSK5 years ago
They've scammed hundreds of people. Is there no way for any of us to get our money back? This is complete bull$#*!.
Review by NameSharon5 years ago
karmaloop got products from karmaloop in January and February 5 orderers im jusr recibe 2 incomplete,,, they say they will fix, jajaj im still wating, they are a big thief they never send me a tracking number never... im so mad I know is not enough to demand but if some others want to do we can demand all together I don't know just im mad, Micaela was the person answers my emails, then she never answer again phone number doesn't work , im sorry for my English lol
Review by UncleJesse5 years ago
Ordered item and was charged at the time the order was placed. About a week later received email saying item was unavailable, and asked whether I would like to receive credit with them or refund. Requested refund but never received any sort of confirmation, and refund was not received in time-frame they specified. I am now disputing charge with credit card company.
Email also said they are restructuring their customer service and so phones are not operational. Wow, don't know what to say about that one.
They deserve zero stars, stay away.
Review by Indianprinceas5 years ago
I've ordered from Karmaloop in the past & never experienced the bull$#*! until NOW! The customer service sucks so bad it's frustrating! I start school in a few weeks and STILL don't have the items I purchased. No email, call, text, NOTHING! After I get my money back IN FULL i will never buy from this site again. I don't understand why they accept the payment if the items are either unavailable or out of stock? That'll just further complicate things and piss off ALOT of people. They're only getting 1 star because I couldn't put up a shooting negative star on fire with "$#*! this scamming site" written in bold letters on the side.
Review by JSe5 years ago
Same review as everyone else; I was told my product wasn't available after waiting weeks, offered a refund that would take 24-48 hours to process, got NO refund 2 WEEKS later. This sure used to be good and now it's bull$#*!. The quality went way down too. Don't bother. I have no idea how to get my money back as they don't respond to emails or phone calls and the chat is down.
Review by Rayar Freytag5 years ago
What a joke of a company. I ordered on TWO occasions, both of which failed to ship my product. My fault for ordering the second time, I should have never ordered from them again. I ordered a t-shirt & pants needed for an event, I received the pants and thought my shirt would come a couple days later. A week passed and still no shirt and the order history didn't say it was shipped yet. I sent an email and got a response letting me know I was getting refunded the order in 2-7 days because the item was out of stock. Umm, I was pretty pissed off because no one cared to email me and let me know this? It would be nice to know so I can order another shirt, or maybe the same shirt in another color or size if necessary. I let them know they didn't ask me any of these questions providing me ANY customer service so that I wouldn't have to RE-ORDER, pay shipping!, lose my promo code that was only happening that day oh and wait another week for the shirt! Instead they failed to do this. But whatever, I let it go because she said she could get me the promo code again. So, off I went to re-order the same dang shirt in another color THROUGH a chat rep because i was about to get charged shipping again, but since I got my pants why would i pay shipping again?!! Thankfully, the rep gave me another code to take the shipping off I used paypal and it took the money out of my account right away. Low and behold, I get an email two hours later saying the shirt is out of stock. Lmao, you're kidding me right. Better yet, the account history said I am only getting refunded half of what I paid. Excuse me? So I chat with a rep and she said she will have to look into it because she doesn't know why that happened. This was six days ago. No response. I have emailed three-four times again and I can't get anyone on live chat either. So now I am filing a claim with paypal. DO NOT order from this website, they will take your money and you can't even call them! There is no one to answer. Lol pathetic.
Review by Bafford5 years ago
DONT BE LET DOWN BY BAD SERVICE AND WACK GEAR! THE HOTTEST STREET BRAND IN THE SOUTHERN REGION
Review by Rjmhw5 years ago
CURRENT STATE OF THE COMPANY: I have purchased items from Karmaloop in the past, but it seems to me that the holiday season proved to be a difficult time for them. They haven't recovered from whatever warehouse or internal issues they have and orders aren't being shipped, while customers are being charged. This company has horrible customer service from the previous times I've had to deal with customer service. Currently, it seems like their site only sells things that are "Shipped from vendor," which means the items aren't even shipped by Karmaloop. You can't use promo codes or gift cards on these items either. So all the promo codes they tweet about or have plastered on their homepage are garbage.
MY NEGATIVE EXPERIENCE WITH CUSTOMER SERVICE: Last November, I ordered an item but accidentally chose the wrong color. I e-mailed them right away (their phone hours were closed at that time) and more than 24 hours later, a representative said she will help me change the color and asked what color I wanted. I replied to her the corrected color but a few hours later, my order got shipped WITH THE WRONG COLOR. I called Karmaloop and explained the situation, saying their customer service rep said she can help me change the color. They said they couldn't do anything about it since the item is shipped, even though the rep specifically told me she will help me. They said the only thing I can do now is to ship the item back to them and they will ship out the correct color. The customer reps have to be more responsible in dealing with situations and they should learn to put an item on HOLD if they know a customer has an issue with that order and want to alter the order. Almost everyone that I have encountered through customer service is extremely incompetent and rude.
QUALITY OF ITEMS: For the price, a lot of their clothes are poor quality. I only bought things because I had Karmaloop Gift Cards.
Karmaloop didn't use to be all that bad though. Prior to December 2014, orders were always shipped out in a pretty timely manner and items arrived in about 1.5 weeks or less. I don't know if this company will make a comeback with all of these negative reviews and their recent neglect of customers and seemingly fraudulent behavior. It's crazy what a few months can do to a previously successful company.
Review by Reneault5 years ago
THERE ISN'T ENOUGH TIME IN MY DAY TO WRITE WHAT I HAVE BEEN THRU WITH THEM. MY FIRST ALMOST $500 ORDER WAS A TOTAL RIP OFF. I ORDERED SO MUCH BECAUSE I WAS SUPPOSED TO RECIEVE 40% OFF EVERYTHING AND FREE SHIPPING. Well instead they took it upon themselves to apply some code that was buy one get one free, and only applied to 2 items! Then they charged me 24.99 for 2 day shipping which I didn't want or need. Wanted free shipping as advertised. Before I knew all this had occurred, I quickly placed a 2nd order of almost $300 and. Things needed to be returned and the nightmare ensued. I am still fighting with them since xmas. My first two returns were refunded incorrectly. It's like they just gave me whatever they felt like or don't have an accounting department to figure things out. When I was able to speak to a human back then, some of them were so snarky and rude i felt like strangling them thru the phone. Every time I was allegedly connected to a manager, I was hung up on, unable to get through again after spending hours explaining and holding. I recently returned the sweatshirt that came almost 2 months after xmas and they are pretending not to have it and offering a store credit. That would normal be fine with a company I trusted but as it is, my existing two credits mysteriously disappeared when my son went to use them. So I guess they are offering a virtual store credit just to make it sound like they are doing something. From what I read, they are in financial trouble and not paying their vendors. Hence, vendors are not supplying their product, yet that doesn't prevent KL from selling them and taking payment. All this is just a taste of what I have gone through and it still ain't over. If anyone knows how to start a class action lawsuit, please let me know. I am ready to drop a bomb on that place. Except I kind of feel bad for the employees because they are being put in a terrible position, and probably being paid in "store credits" at this point. I don't see them being able to survive this. They really fu**ed up this time and I doubt they will be able to make a come back.
Review by Debbrin5 years ago
Ordered from karmaloop and never recieved my package! TRIED to contact them with no response untill I was forced to speak to the through Twitter. YES guys you can only get in contact with there $#*!ty customer service over TWITTER! Even then it's a hassle to get an response. I tweeted the owner seko who pretended to acted Concerd and was told to message dm him . I did only to never get a response. Overall do NOT ORDER FROM KARMALOOP!!! U WILL NOT GET YOUR ORDER
Review by Deenat5 years ago
I've placed an order with KL on February 27, 2015...
As this is day 10 of the 5-10 business days they are allotted to get your $#*! shipped on its way to the customer, I am growing more and more concerned. Especially after reading what others have already posted. I ordered a t-shirt and a crewneck sweatshirt, both from the KITE clothing section of Karmaloop. Today I tried my hardest to get in contact with any form of customer service other than their @KarmaLoopHelp bull$#*! and had no success. They just tweeted me saying my items were "drop-shipped". Meaning they are suppose to be shipped directly from the vendor. I then tried to contact KITE through their customer service email, have yet to receive a reply.
Review by Operation5 years ago
My order was never shipped and it took them weeks to tell me that the they did not have the item at their warehouse.I could not reach any customer service representative and eventually i was offered a refund or store credit with 24 to 48 hours.Its been over a week and still no damn refund.Terrible business that lacks in ethic and is just stealing money.They got a 1 because they could not get a zero.I will never order from there again but i sure as hell want my money back.
Review by ThugWoldvik5 years ago
This is just an update from my previous review of this sinking ship of a company. If you ordered something and used paypal, and you haven't received it and it has been within the last 180 days, file a dispute with paypal. Karmaloop will be unable to provide tracking info because they don't intend to ship your order and paypal will refund your money. Do not wait for Karmaloop to fold, because then you will never get your money back!
Review by Moreno Fosnock5 years ago
Purchased a shirt for $50 and haven't received anything for almost a month. They kept on sending me emails about how they were "restructuring their website." It was all a lie. They were actually bankrupt and now they won't send me my product OR my money. This is BS. Straight up SCAM
Review by Labonny5 years ago
Ok so my son really wanted a shirt and bracelet from Karmaloop so I went online and placed an order after hearing that all of his friends were also ordering from Karmaloop. A few days later I receive an email stating that the order had shipped. We where both happy and excited to receive it. When it finally arrived, it was only the bracelet and no shirt. So I called and tried to chat with their CS but no luck. Finally about 1 week later I got a response from their CS stating that due to computer issues, the wearhouse was having shipping emails. I also received what looked like a cookie cutter email allegedly from the owner of Karmaloop stating that they had been having shipping issues and asking that we please be patient. So now another week has gone by and I get another message in response to more messages to them. Now they say that due to the winter storm on the east coast, they are still having issues. Still I get no estimate on when they will ship. I ended up opening a claim with Paypal but Karmaloop has taking their dang time responding. I ended up giving up and filing a claim with my bank in order to get my money back. Lesson learned, NEVER AGAIN WILL I ORDER FROM KARMALOOP! Sorry for yelling ;)
Review by Plam5 years ago
I order a hate a month ago to be deliver to NJ still no hate. They don't respond to email or phone calls just take your money and that's it. They don't even deserve a star at all
Review by Maffia Derrow5 years ago
Second time ordering. First time took 3 weeks for them to ship and about 2 to arrive. Gave them another chance years later and it's been two weeks and they just printed shipping labels. Prices are good. If you don't mind waiting months for clothes and don't mind if you receive wrong or "substituted" items this is your place!
Review by OzCapone5 years ago
HORRIBLE! MY FIRST EXPERIENCE ORDERING FROM THIS WEBSITE. ORDERED 8 DAYS AGO, ON THE WEBSITE IT SAYS ALLOW 48HOURS TO SHIP. MY ORDER STILL HASN'T FULLY BEEN PROCESSED. I HAVE NO PATIENCE FOR THIS.
Review by Tavier5 years ago
Where to start, This company has the worst customer service I have ever experienced, There is no call centre to call when you have a problem, the live chat is not operative, if you email them as they advise you to you will be waiting over a week for a response and when you get one its a copy and pasted email with no information concerning your personal order. So I have been waiting for orders that date back to november 12014, they dragged it out and kept telling me it will be sent within a week, Nothing ever showed so I asked for a refund, it has been weeks and I have not got any refunds, and the amounts they keep telling me are all wrong? this has got to be illegal? how can they get away with taking your money and not refunding you? is there any legal action that can be taken because they have basically stollen from me, and by the looks of it many others too.
Review by Thobani Verrone5 years ago
Horrible company. They owe me $70 but continue to ignore emails. It's been months. Then I see they're bankrupt. No wonder... http://www.bostonherald.com/news_opinion/local_coverage/herald_bulldog/2015/03/online_retailer_karmaloop_files_for_bankruptcy
Review by Adiatu Vallø5 years ago
If I could give it a less I would. Ive been dealing with karmaloop/plndr for years with no problem. Now I've spent close to $200 around Feb. 13,2015 with no worries until a month past so I emailed them then waited like 1-2weeks till they finally responded with the same bull$#*! automated email everyone else got. So after I sent like 2 or 3 emails they said give it 3 to 5 business days to receive your refund. Its been longer then 5 business days, where the hell is the refund. Didn't use PayPal, so I'm wondering how would I go about getting my money back. Would it be through my bank....once I have the opportunity of getting my money back I will not be using these 2 sites again, they lost a loyal customer.
Review by Abdulreda5 years ago
I get Karma Loop emails constantly crowing about the discount codes, 40% off any item no restrictions etc, etc. But when u actually pick the items to buy, SURPRISE! None of the codes work! So basically they get you on the site with the promise of a discount and at the checkout they pull the rug out from beneath you. How is this good business? I just wasted 40 minutes of my time shopping only because of the discount and now theres no discount? Im not wasting my time with that BS site any longer, all my Karma Loop "discount" emails will be sent directly to my trash. They used to never pull this garbage, guess they are desperate for funds but they just lost a long time customer. Peace out Karma Krap, I am guessing Karma is putting a big boot in your ass as we speak!
Review by Maihc Aregai5 years ago
Bought a hat in January 2015, it's now February and I still haven't reseived it, so much for 7-9 days shipping, worste site, I recommend to not buy off this bull$#*! site.