On June 6, 2019, I ordered a TAG HEUER watch at Juwelier van Willegen. I warned the company that their chosen courier PostNL is not able to deliver directly to the Czech Republic. Despite this warning, they chose this courier service. Until today, June 17, 2019/11 days / no shipment in the Czech Republic. It was promised several times that the shipment would take 3-5 working days. And several times. This is also stated on the official PostNL sites. The seller only bites, is unable to find out where the package is, why it is not delivered in the required time, etc. It still copies some tracking links that one can figure out himself. The delay does not declare the courier service at all and it does not matter to him. The client is not interested in him. He didn't keep his word on the date of delivery. So for me this trader is very untrustworthy. The problem with the courier service is his problem, which he does not solve.
I do not understand why the my recommendation did not use the services of DHL, UPS or other similar courier, which can handle 700 km within 30 hours !!! Beware of this.
Review by Ruhel4 months ago
My first experience with Van Willigen (and especially Tom). From my very first contact all through further communication during 2 weeks has been an absolute pleasure. Very professional, swift and polite. Order process was without any hassle and product came delivered in a beautiful package...much attention to detail.
In all...I can highly recommend Juwelier Van Willigen.
Review by Sadesmac5 months ago
Very professional service, fast feedback and kind staff.
Highly recommend this seller.
Review by Kimra Phrachanh8 months ago
Without any reservations, this was my the best online (luxury product) purchase. From initial contact on chat, responsiveness, fast delivery to my doorstep in south of Europe and to beautifully packaged watch, everything was seamless.
Review by Aralyn10 months ago
Review by Mardel10 months ago
Bought a watch online, the store contacted me PERSONALLY the next day apologizing they did not send the tracking link the same day, and they followed up all the way through. When the package arrived (internationally) and I opened it, the watch was gift wrapped beautifully, everything packaged carefully, and even the receipt was placed with effort, everything by a real person that cares, and it shows.
Review by CustomerGEOFF11 months ago
Ordered & received a beautiful TAG Heuer watch as a present for a family member.
Simple, clear process & communication including fast updates & shipping info. For a moment I thought 'too good to be true' but I'm delighted to say it was all excellent.
Review by Samier Garron1 year ago
Tks! All fine
Review by DMFam Densworth1 year ago
Quality, fast, courteous and very prompt service. Excellent shop!
Review by Jaikai2 years ago
Review by GHNcle2 years ago
Review by AnnTC Arputhaswamy2 years ago
I have over the past few weeks had the pleasure of receiving amazing, friendly, professional and efficient service from Juwelier van Willegen, Den Haag while ordering a specific watch as a gift for my sons wedding.
The watch was a Longines 24-Hours Single Push Point with all extra which is very difficult to come by, however Juwelier van Willegens went totally out of their way to acquire and ship the full unit to me.
Thanks specifically to Sander Clijsters who dealt specifically with this for me. I definitely recommend them to anyone who is looking for a watch and a very good service.
Review by Janvik2 years ago
Friendly and attentive people, fast handling and a very good service. I am delighted and would definitely buy again there. Congratulations to that!
Review by Aslesha3 years ago
Nice shop, very good website and easy to use, friendly service and what a lovely surprise my online order was even wrapped beautifully! Thank you.
Review by Darksiderz3 years ago
Once I placed the order on line, I got an immediate personalized order confirmation. I was impressed. Order was dispatched same day and arrived very quickly regardless of customs and cross border transit. Excellent communications and service. I recommend Juwelier van Willegen very highly!
Review by Roaders Kantharaja3 years ago
Excellent professional and fast service. Nice and practical package and gifts.
Review by Vytas3 years ago
Despite a little problem with the card payment, the service was good. It was good priced with the discount. The packing was very nice and safe. Bought a tag heuer and get a cool tag heuer cap and little gift for souvenir. The customer service was also attentive and helpful. Thank you.
Review by Shaykhah Kaide4 years ago
I visited the jewellers on my holiday to Belgium, the staff were some of the most welcoming and helpful of all the shops that I went into across France Belgium and the Netherlands. On my return to Australia I organised an online purchase of a Speed Master professional and had it in Australia in five working days. Packaged perfectly. The process of buying this amazing watch has been made very easy by the staff.
Review by Julene4 years ago
I bought a very fine watch and got a very fine and professional help and service from Juwelier van Willegen. I therefore recommend this store and give them 5 stars.
Review by Hacked4 years ago
Great and perfect service. Personal information prompt via email even on Sundays! Fast and safe shipment. 100% satisfied!
Review by Greenhouse4 years ago
- 7 days online!
- All questions answered in 1-2 days
- Every order is welcomed, even if a watch is out of stock, and special order is required - I my country no shops dealt with my demand after they had realized, the order would be difficult, because the wholeseller hasn't imported my watch yet...
- Fast delivery, nice packing, small gifts
Review by Lejnieks4 years ago
I bought second hand Omega watch. I was really glad from the purchase - it was indeed in much better conditio that that discribed by the seler. Transaction of course smoth. I recomend this seller
Review by Johnkarl4 years ago
I was afraid to buy an expensive watch online and had a lot of questions but everything went perfect. I contacted them by email and they kept in touch with me answering all my questions. I ordered the watch and less than a week later I had it in Spain. They prepared it very carefully to protect it and send me a small token for me ;-)
Very nice people and an excellent service.
I fully recommend this shop. If I have the chance I will repeat.
Review by Prakasan4 years ago
Ordered an out of stock watch for shipping to Asia. Great service from this company as I waited for the watch to be supplied. Highly recommended.
Review by Monkeylard Rettancha4 years ago
A bit more than I expected, which makes it highly recommended to buy here!