Going round in circles trying to get a correct invoice for an item supplied back in October which is faulty.
The invoice supplied is incorrect for the item supplied.
Not happy having to call premium rate numbers to contact them!!
Seems a mish-mash between Just the Look Ltd, The BestBrands, and Zenstores??
Not happy when I reported the item was faulty, I was told to contact Mio/Navman direct, I understood the retailer is responsible for the faulty items sold by them.
Review by Mumford2 years ago
i started using Trustpilot after using others that only seem to put good reviews in there reviews ,and found them (trustpilot) to be second to none
giving all customers reviews good or bad ,being very trustworthy knowing
that what you say good or bad will go live making them worthy of not 5 stars but in my honest opinion worth a sky full of stars and much more
for being so honest in there reviews knowing that all the companies that
Trustpilot represent are genuine
Review by AlanGrieves Middleberg3 years ago
Ordered oak nursery chest of draws 21/10/2016 shown in stock with delivery 3/5 working days .Chased on 4th Nov to be informed delivery would be Monday7th Nov ,Arranged to be at delivery address which involved round trip of over 20 miles to accept delivery .No show ,in fact delivery promise was entirely fictitious .Chased through numerous emails to their customer services .I eventually received an email on 15/11 some 11 days after being told that it was due to be delivered stating "This order was cancelled and refunded due to no stock "Towards the end of this miserable process of attempting to obtain information the customer services informed me that they thought I was being rude .I found them from the very start sarcastic ,offensive and evasive a total disgrace!! Perhaps this was a one off but I doubt it. When I checked their website after their arbitrary cancellation the item was still being advertised both as a stock item and as part of a set.
Should anyone touch this company ? With so many other competent internet traders available I would suggest they think long and hard before parting with their hard earned cash .I am still waiting for a refund so it may be some time before they see theirs.
Review by Mcdl3 years ago
Just the Look had exactly what I needed and the service was both professional and quick.
I had a question and their customer service number was answered immediately by a nice man called Dan. He was informative and provided me great clarity.
Will definitely use again. 5/5
Review by Aubre3 years ago
Excellent couldnt ask for more help, next day delivery as promised 5* company
Review by EwaB Wenrich3 years ago
I called at 16:50pm to try to order a Bluetooth kit for next day delivery and they still managed to deliver by 11am the next day! Fantastic!
Plus the set was £100 cheaper than my local dealer too! Thankyou
Review by Amelcia Sanka3 years ago
I bought a Garmin G6 and received delivery a couple of weeks ago roughly on schedule (I did phone customer service number to check on Delivery date and spoke to someone who confirmed schedule, other than this no update). The product arrived and required replacement due to battery issues. Initially I was unable to get hold of Justthelook as their website, phone number, and e-mails were all down for a couple of days causing great concern. They have since replied to me, explained the situation with the website, and put me in contact with Garmin for a replacement which falls within my warranty.
Review by Robert Nilsen3 years ago
Searched the web found Justthelook cheapest, ordered with next day delivery and arrived next day, couldn't have been easier would definitely use again Thanks.
Review by Ninai3 years ago
Excellent price and dispatch time, units work flawlessly as described and at a price that i couldn't beat anywhere else on the net. Thank you!
Review by LifePointe3 years ago
Excellent service. Product arrived on time. Happy with product! Will recommend service to friends and family.
Review by JSMcB Nagha3 years ago
Really helpful customer service, product arrived within the estimated dispatch date and very happy with the quality.
Will definitely use this website again
Review by Joogi Manaol3 years ago
Initial customer service quite unusual and aggressive as demanding payment within minutes of order being placed but paypal link hadn't come through! (Suspect it may be an automated response however the wording of it needs reviewed!!) Delayed delivery however once these issues were flagged up the customer service was turned around and communications great and outcome very satisfactory. Goods in perfect condition and as described so no issues there. Would use again I think.
Review by Bromwyn Bravard3 years ago
I ordered a tomtom truck from these next day delivery andemailed them asking when it would areive due to been bank holiday
Instantly and i do mean instantly i got a reply sayingdo not worry it will be with you tomorow it was that fast i thought it was an outomated message . Needles to say ot came exactlywhen they said . Fab company will defo recommend and use again myself :-)
Review by JBWs3 years ago
A strange range of products, but found what I needed. This one purchase made me note justthelook as a first stop for great deals in the future. Good service and delivery.
Review by Eggflip Tychonn3 years ago
Product as specified, no issues, communication was spot on when I needed to get in touch. Will recommend people to check these people out
Review by Rathna3 years ago
No delivery times stated on web site but after sending email, sat nav tuned up exactly when stated. All ok.
Review by Babette3 years ago
Had a concern initially, contacted them and they responded immediately answering my question. Would recommend, customer service good 😊
Review by Pinsey3 years ago
I wish this was a positive review but unfortunately it isn't. I ordered 3 Garmin Edge 810 cycle computers which showed as In stock and at a very competitive price. I paid for Royal Mail delivery tracked 1 to 2 business days. Well a week went by and no delivery. I sent an email requesting the tracking number which Justthelook didn't supply, but I didn't get one. The offered a refund or replacement good, I asked for replacement goods within what I thought was a reasonable time scale, they just sent me an email saying they gave me a refund. This was an order worth £600. I read all the reviews before hand and they do get good reviews. Maybe if I received the goods as ordered this would have been a good review.
Review by Zyannah3 years ago
Ordered last week on Wednesday & received early Thursday morning. Very quick service and the product is perfect as described. Will definitely use Just The Look again. Thank you :)
Review by Yulene3 years ago
Purchased a satnav online as it was the cheapest new model Garmin I could find. An automated email promised notification of dispatch but they forgot to send this so I missed delivery. DPD then lost the parcel for two days so a frustrating experience but a quality product when it finally arrived.
Review by Lataundra Debalucos3 years ago
I bought a helmet intercom system intercom system which was not quite what I expected and wanted to upgrade to the next model.
The communication with 'Just The Look' was exceptional and they always replied to my e-mails promptly and were keen to sort the problem.
They exchanged my item and fully refunded me with no quibbles or charges.
I would highly recommend this company to anyone and would definitely use again. Thank you.
Review by KeonJoo3 years ago
Great Price. Excellent Service. Received product within a week.
Review by Taloy3 years ago
Best prices online, recommended by me
Review by Beinn3 years ago
Great Customer Service, arrived before Expected will be shopping again with just the look
Review by Stanno Polczynski3 years ago
I'd researched the watch and Justthelook had the best price - it arrived on time and everything is great (Garmin Fenix 3 in Grey)