This merchant is not trustable.
Before you purchase any products or
services read every word and line of how they do business.
I purchased 2 etickets, never received them, call to cancel within 3 hours, the refuse to give all money back as stated by their own policy. They hold $75 per ticket. I had to call the airline to purchase again the same tickets
DO NOT USE THIS JustFly.com
Review by Saeng6 months ago
DO NOT USE JUST FLY. THEY ARE HARD CORE CROOKS!! Whenever you purchase tickets at the price shown on the website, you will get a "Thank You" for the booking message, Then they cancel it RIGHT AWAY citing that the price has (suddenly) increased, urging you to purchase at new price. This happened to me at least Twice. The 3rd time, (thinking perhaps it's a technical glitch) I decided to CALL them to make sure the price is ACTUALLY what the Website Says! They confirmed the price, and took my Credit card info, but right before charging it, they say; :" Oh no, sorry mam but the price has changed to $398, would you like me to still book the tickets" I said "NO! - I only want it at the $325 Price. The rep said "OK" and put me on hold and never returned. Five minutes later I see an email stating that my card was charged $398! I am lucky that it was declined!
There are several hundred complaints about them yet they are still in business. This is appalling!
Review by Parags Illsley9 months ago
This Site SUCKS. After booking a flight to Milan, with 24 hour to cancel, I tried to select seats and found I had to pay $17.00 a seat for each leg of the trip, a total of $136.00. When I tried to cancel I found I got to pay $150 for the privilege with no notice making that clear on the site.
I call Justfly customer service and after one "customer service" rep., gave me the run around about the seat select for 30 minutes and not giving any merit to my complaint, I asked to speak to a supervisor. He HUNG UP on me. WOW.
I called again and spoke to another rep. She listened to my complaints and concerns and directed me to the "Terms and Conditions" item at the bottom of the website which is practically impossible to access and no one reads that stuff anyway. I asked to speak to a supervisor and after several minutes on hold, a supervisor responded but by that time I realized I was going to have to pay for my seat, I CANCELLED my reservation and paid $150 on my credit card. I just hope I will get my refund sometime soon.
So I went directly to the airline and booked the very same flights without paying extra for the seats and the total was $114 less than their so-called super saver.
This booking agent SUCKS. Don't get fooled by this bait and switch company.
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