Very disappointing! Their customer service is horrible. Copy and paste answers and food not deliver and didnnot even compensate. Try to find ways to look for them but they keep closing the chat after don’t knw how to reply
Review by Bellz1 month ago
Fake food panda Pakistan. Never replied to emails
Review by Liztcicarrasco Puttay1 month ago
Just no. They canceled my order 1:30 hours later, even though the restaurant had 1hr delivery. Just a plain simple "we're busy so we canceled your order" kind of message without anything else. Awful!
Review by Torivio Forzetting1 month ago
The app is faulty and doesn’t register the order. It help centre also doesn’t provide the necessary assistance. I will not recommend any user to use this faulty and defective delivery service app
Review by Dakro Gautam1 month ago
Pathetic software.
I hate companies that offer rubbish support.
Game over Panda, you are no hero.
Review by Checkoutmywebsites2 months ago
Awful customer service!
Review by Bafford2 months ago
Indian spices restaurant(Khurana inn)
very delicious food real taste of India many varieties great staff and service every morning breakfast starts 7.30 am to 10.30 am
250th unlimited free WiFi neat and clean must try when you are in Bangkok.
Review by Deyanna2 months ago
Late Delivery, chat not responsive, rider dont call the customer , he just give miss call , why we are paying 50RS for delivery, rider dont know the landmarks even , dont know location, all over bad experience
Review by Kushar2 months ago
Wrong order received, the driver drove off.. Contacted the service help and was told to reorder new and the previous driver would return the money but needed to pay the new delivery.. Ended up with one wrong order, one correct order and no compensation for hours of waiting and chatting for no solution. Use Grab ... I am told they are legit and no middle headaches of chatting to representatives that have no idea what's going on. Foodpanda is using a Troll service provider.
Review by Bramila2 months ago
I started using this site as i was told it had a cheaper delivery fee compared to other food delivery services, and yes it does.
I had a good start with it, if i received a wrong order, customer service gave me a voucher which i am fully satisfied of. One time, I received a wrong drink, and they gave me a $40 voucher, overpaying me by alot.
However, thinks started to go bad when i ordered at 2am . I placed an order, got a driver, and after 50 minutes the status of the order was the same, the restaurant has not even prepared the food. I contacted the driver which got me nowhere, so i canceled and went to the help center. I expected a voucher or something but instead it was all “we are sorry and all that crap”
20 mins later i decided to order again, which had me waiting for 15 minutes and then i found a driver, THE EXACT SAME ONE. I contacted customer service and the same thing. Useless
Review by Shuriya Malaussena2 months ago
I honestly can't believe how bad this business is run! They never get anything right and when you contact the customer service nobody knows what there doing!! It is so frustrating. I am finished with this company.
1. Too many cancellations
2. Too many mistakes
3. very very bad customer service
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Review by Dynielle Hierd2 months ago
Service is garbage...all riders like to take their time lepak. Ordered my food and it came 1 hour late when the god damm restaurant is '2 MINUTES' away from my place
Review by Eunkyo3 months ago
seriously I been waiting for 1hour end up u guys happy cancel my order...
Review by Kathelen Stootsberry3 months ago
Just ordered sandwiches from O'briens. Rider only picks up after more than an hour. Messaged food panda to check and asked to cancel before the prompt "rider has picked up". Threatened to not be able to use cash payment in the future.
Way to go. Thank goodness there is an alternative. The screw ups of Food Panda is significantly higher based on my experience for the past few years.
I ordered Nando's a few times. Refund were not given when there are missing items. Sent them an email they did not reply. All swept under the carpet.
Review by SJuul3 months ago
Should be NO stars. I had to give 1 in order to be able to submit a review. Worst customer service ever. No way to reach a human being and had to wait 30 minutes for a chat response that was completely unhelpful! Another example of hiding behind technology and refusing to provide any customer service whatsoever!
Review by Clenly3 months ago
It shall take legal Notice against Foodpanda for Fraud with peoples
Review by Tanitram3 months ago
Foodpanda is the worst I ever met.
Review by Hagrids3 months ago
Wrong order received, the driver drove off.. Contacted the service help and was told to reorder new and the previous driver would return the money but needed to pay the new delivery.. Ended up with one wrong order, one correct order.
They did make it right after a couple of days with a voucher. On average with my experience, the drivers are showing up in half the time expected of a bit late. Its an average gamble but works out in the end.
Review by Pattye3 months ago
The sh***est service ever... they give you the wrong estimate time, they don’t cancel your order, even if you tell them right after giving it!! And the customer service is like there are 20 people waiting list.... worst experience!!! SHIFT TO EAT MUBARAK, it is better... might turn to sh** after being popular, but currently working great 👍
Review by Darrow Purifoy3 months ago
Food Panda is a great service. I can get lots of food from there. But, the thing that I really hate about food panda is that it can't order 2 different items from 2 different restaurants. I hope that there is an update to this.
Review by Calistro3 months ago
I put an order for berbuka puasa at my office around 11am expecting the delivery at 4pm since the restaurant is closing early. At 3pm the order status is still at "we received you order". I tried to contact/chat with foodpanda and I couldnt get through (worst customer service EVER). Then i called the restaurant and to my surprise they havent received my order! I had to liaise directly with the restaurant.
Review by Serezha Derrow4 months ago
Finally returned to using Food Panda after several years. Service and speed had really improved so much! Very satisfied with my first order in a long time!
Review by SunshineS4 months ago
Food was delivered - spilled drinks and meal sets were wet. Could not eat the burgers/fries. Complaint to the platform. They only gave a 60% partial refund. I asked why only a partial refund but the customer service agent "Nazish" quickly ghosted the conversation.
Review by Ahkaleah4 months ago
Badly designed web site, lousy service and poor systems. Too many errors, too many cancellations; too many support folk who don't understand issues. Clearly, poor management. And the negative reviews keep coming and nothing improves; customers are being ignored.
Review by Cadair4 months ago
The Food Panda's service has gone from bad to worse. There were already a few occasions orders were delivered wrongly. The Help centre is like a Robot centre who responded with standard template answers not only slow but lacking of initiatives or half-hearted services. I am switching to other service providers.
