Disgusting! Did not receive my order at all and they still took money. I tried calling and waited for 30mins to speak to someone and they cancelled my call.
I will never use Just Eat again. I have used lots of delivery companies and this is the worse.
Review by BabaP1 month ago
got scammed twice in one night. they kept telling me that I couldn't do anything as the order had been placed and completed. unfortunately I have not been delivered this food and feel as if this app is being run by robots who are not very helpful. I am starving I am mad and disappointed (yes I went there)
Review by MichaelWaibel1 month ago
Bad delivery charged me for I haven’t received it
Review by Classicaldonkey Bourdeaux1 month ago
Will not use just eat again.
Our order was accepted and confirmed, we waited one and half hours and called Just eat.. 20 minutes waiting for someone to take our call only to be told our order was cancelled because KFC did not deliver to this area.. But the order was accepted by the restaurant!!
No one contacted to say our order was cancelled! Awful service.
Review by TYogev2 months ago
Went to my friends house and we placed an order from KFC Nuneaton. Firstly we got a call stating half the items weren’t available, then the longer we waited the more it was delayed. Eventually about an hour and a half later it stated the food was on its way. Finally it got to 10.56pm when KFC was due to shut and we called up and were told it had been delivered, which it hadn’t. All in all we waited two hours and no food showed up! Absolutely rubbish service, and when we called to ask for a refund the agents were rude to us!! Won’t be ordering again.
Review by Metcash2 months ago
theifing lying frauds ,i order goods off the sites menues and prices just eat set. on reciving order i was sent and charged goods to greater qauntity meaning the restraunt fullfilling my order was shipping out smaller sized goods charging the custmer more and poketing the difrence, this was brought to there attention at just eat i was told a maner would ring back they didnt i made contact again and they told me to report the issue to police, just eat hve a duty to deal with thease isues as its fraud the customer aproaches your platform and deals through you on your prices if the restraunt are shipping out goods charging more and shipping smaller goods and poketting the difrence thats your issue to adress with the restraunts , a formal report of your failours and fraudulant activitys and failours to assit the customer that aproaches you with thease issues now obviously need to be forwarded to trading standerds with evidance by way of recipts copies of your own typetalk trancripts carried out with your employess to adress , youve just lost yet another customer , pull ya socks up befor ya loose more , frauds
Review by Culberson2 months ago
I think that their timing estimations are pretty good and it also helps that you get an email notification just before your order arrives. I think that the site could be a little more user friendly.
Review by Mcmeekin2 months ago
absolutely disgusting avoide avoide avoide
order number was 770746650
we ordered an indian and we waited 1 hour 45 minutes so we thought we might give just eat a call and we got connected and the person on the other end doesn't speak English so no idea what he was saying he doesn't understand a single word! finally he put the phone down as he was very frustrated!
absolutely disgusted how on earth can put someone as customer service if his English isn't good enough!!
we asked for refund but he didn't understand what we were trying to say and he put the phone down on us
now I'm going to my bank reporting them for fraud and get my money via the bank
Review by Jinia Nalcakar2 months ago
Two orders placed (£30 in total) for Burger King Corby on two separate occasions via Just Eat app, both orders not delivered waited hours. No answer from store Just Eat stated food was delivered but could have been to wrong address! Staff at the Corby take away answering the phone had no customer service skills at all. Spoke to a manager and she agreed service was terrible, reason for non delivery was Just Eat drivers. I requested an area manger call back to date this has not happened. Refund promised via live chat at Just Eat but this did not appear, Googled customer service for Just Eat telephone number. Unbeknown to me the number registered cost £6!!!! Spoke to Just Eat (outside UK) to be told no refund for call charge and to contact the bank for refund. All in all totally unacceptable service. Will never use again or recommend this company.
Review by Royce2 months ago
Expensive, but my favourite app
Review by Tavolaccini3 months ago
No food delivered these people are thieves and when I phoned to find my order they said it's been delivered?? Can they contact the driver...no the driver has no contact?? Avoid this company at all costs!!!
Review by Atendra Derrow3 months ago
NEVER EVER USE THIS COMPANY... THE RESTAURANT WE ORDERED FROM HAS BEEN TRYING TO REACH JUST EAT FOR OVER AN HOUR TO HAVE OUR ORDER COLLECTED... YET AGAIN THEY HAVE BEEN PUT ON HOLD FOR OVER AN HOUR. WHEN YOU TRY THE JUST EAT WEBSITE FOR PROBLEM WITH YOUR ORDER IT SAYS CALL THE RESTAURANT. THE RESTAURANT ARE NOT THE PROBLEM JUST EAT IS... THE FOOD IS READY.... THEY HAVE TAKEN OUR MONEY BUT HAVE NO DRIVERS. THEY ARE THE WORST TAKE AWAY COMPANY .... NEVERE EVER USE THEM!!!!!
YOU WILL LOSE YOUR MONEY AND HAVE NO FOOD.
Review by Cindaria Lauritson3 months ago
Too many of the restaurants on this sight are overrated and you only find this out at your own cost when ordering & if you complain nothing happens apart from you waste your money and the restaurant you order from keeps churning out crap with no comeback from just eat ? I recently ordered a Friday night special chicken tikka masala. What turned up was brown & runny like water from an old radiator,pilau rice was just plain rice,salad was limp & brown & so on. Basically £20 down the drain + no help from the restaurant which I rang or from just eat who I also called ? Only advice from just eat was leave a bad review ? So here you go ! I no longer use just eat.
Review by KelvLumb4 months ago
Whist Just Eat are not responsible for Late food and poor food, when you do have a problem their customer service is a disgrace. Slow, unresponsive, and very unhelpful. After waiting for over 90 minutes for a delivery (was meant to be 55 minutes) the customer service had still not helped me after 15 minutes of chatting, I gave up eventually with no resolution. No wonder other delivery companies are moving so far ahead of Just Eat
Review by DLKitchen Odebrant4 months ago
Easy to order from
Review by Chaarr Urian4 months ago
Is it worth it. Everytime I try to login the message comes up 'an error occured' Total Waste of Time
Review by Mattnew4 months ago
I will never use just eat again for my delivery! Bery bad delivery team! I have been waiting my food for more than 1:30
Hours and did not get my food! This is shameful and frustrating! The restaurant said that the order was delivered and the driver maybe delivered it to another address! They took my money and i am a student!
Review by Janphleng Anastassakis4 months ago
utter pants.too distraught and hungry to write full review.
complete waste of time,3 hours order failed repeatedly,cut off chat,had to fone customer complaints and speak to manager.
just use your local takeaway.dont give Just eat a cut of your/their business.
did I mention,they are kakah ? very pants.one star ? the deserve - one star
Review by Ndubon4 months ago
Just Eat cancelled my order four times in a row every time i ordered after accepting my order, making me wait 45 minutes only to cancel last minute. Not only that but their customer service is horrendous, it's hard to get someone on the line who speaks english properly and the advisors just don't care. I didn't even recieve refunds for two of my orders. Absolutely disgusting service and very disappointing. I used to be a regular Just Eat customer but now I will no longer be a customer to them. If I could give zero stars I wouldn't even give that. Shame on you Just Eat, you should be named Just Never Eat, and Just Pay Us. Waste of money and time.
Review by Hartati Bonaddio4 months ago
Just Eat has become another generic…
Just Eat has become another generic business which outsources it's customer service team to the Philippines meaning you will not receive any help at all when raising an issue with poor quality food that arrives through Just Eat. Avoid this business like the plague now. There are so many alternatives to go with now, Just Eat needs to realise that and pull its finger out.
Review by Doice Derrow4 months ago
Although the food arrived on time, a whole meal was missing. After ringing their customer service and being placed on hold for over 10 minutes, I was finally put through to a rather unhelpful man who claimed the best he could do was refund me the money for what he called the ‘missing meal’. This is unacceptable as the food that had actually arrived was now stone cold as I was forced to wait a long time before being put through to anyone. Also, we were unable to eat as a family due to a meal being missing, and the delivery man was also very rude as he was in too much of a rush for us to have checked the order before he rode away. I was then forced to go out and purchase a whole new meal which meant that ordering from Just Eat proved to be a very costly mistake. This was my first time ordering with Just Eat and it was a horrible and incredibly disappointing experience overall. There is absolutely NO customer service and this put a dampener on the whole meal. It has also confirmed for me that Deliveroo is a far better option than Just Eat as Just Eat proved to be a massive waste of time and money. This was the first and last time I shall ever order from them again. - A very unhappy and disappointed customer.
Review by Ttklee Trukshanina5 months ago
I ordered from burger king via the just eat website and normally they have been great i.e. burger king always sending me the correct order. However on this occasion they left extras out of two whoppers i.e. no pickle and no tomato. I left a negative review on the just eat website but the reason I am coming here is I made contact with customer services at just eat and the adviser was not very helpful and I got the impression she just wanted to get off the phone. So, no, that was really poor customer service from just eat.
Review by Bafford Altchuler5 months ago
Food missing off an order so rang just eat customer services as i was told to by the restaurant. They were rude, unhelpful and were only willing to refund me, rather than get another driver to bring me my missing food. Baring in mind the food was ordered for children! This was not acceptable. I was then promised a £10 voucher to reorder food... which i didnt receive! Thankfully the restaurant i placed my order with were more concerned and actually personally delivered the missing items plus fresh chips so the children could eat a warm meal! Would use the food place again, but i dont think i will use just eat again. They are A*******s (spoke to numerous customer service advisors, they were all rude, uninterested).
Review by Dahmoun5 months ago
Justeat has been a nightmare small orders aren’t delivered and refunds take so long to go back to card the service has gone downhill so much