I've had a Jura for 12 years, really simple to set up and operate and it has been making coffee consistently just how I like it.
Recently, it developed a small leak, so I sent it in for a paid service. Essentially, the device has come back brand new, most of the parts replaced and good for another 12 years.
I can't rate the product or the Jura UK service highly enough!
Review by Gareeth Keeny6 months ago
It is a complicated coffee machine and the answer you get is this is how it was designed to work. It is so intricate, cleaning every bit will take you ages. It asks you to rinse the milk system after every coffee and you are only allowed to use their products, they do tests after to see. Honestly. The foam isn't great either, much better on the Nespresso. If you try to do it your way, cleaning or something else, they will not help you as you haven’t done it the way you are told.
Next time will research better. Now I am still paying for a machine that works when it wants to. If you are a busy person with no time to mess around with a very complex machine, don’t bother.
Review by Uila Winmill10 months ago
WOULD NOT RECOMMEND! I bought a Jura Z6 in March 2016 for £1895 and haven't used it at all for the past year because it broke again for the third time at just over 12 months old. I am frankly fed up with the number of times it has become faulty and has had to be returned for repair. On the first occasion it had to be returned to Jura it was damaged in transit on return to me due to poor packaging. They would not agree to replace the machine despite the damage being their fault. I agreed to get the machine repaired again since I had no choice. Six months later the machine broke again with a different problem and would not work at all: 'Error 2'. I have not had this experience with any other coffee maker at half the price I paid for this one!
Review by Syqo Ducote11 months ago
Always wanted a Jura, I thought the ultimate coffee machine. Saved up purchased it and it makes incredible coffee. Also was so impressed with a complimentary coffee that arrived a few days later. Awesome I thought......then after enjoying a month of great coffee, I tried to understand the incredibly complex milk cleaning system......so complicated that I stopped using the milk frother. Then the tray jammed due to me using the ground powder option, could not get tray in or out. Called customer service a few times, did not phone back, person on the other side who after a few calls finally got hold of could have been a lot more helpful. Finally after much effort got machine working. It is so much hassle I have stopped using milk and powder and only use the machine to grind beans. Have in the past had a Saeco and Delonghi both amazing and trouble free, hardly had to ever clean and they worked and worked for years. My Jura is 6 months old and it needs so much work and attention. Personally I would not buy a Jura unless you want hassle. A machine of this price and quality should be a lot easier to use.
Review by NikkiG Maltos1 year ago
Poor service no interest shown.
This is Jura’s in hose repair service located in Colne Lancashire..When we call add for a update on the repair status at 1530 on a Friday we were told that they have all gone home and that the person had no access to the computer to check on the progress of repair.
We had a email stating that the machine had been serviced and repaired on the Monday saying they would contact us regards delivery by courier.
This was never done and we missed the courier as we had no idea it was on its way.
We phoned and asked for it to be resent out to us , we were told this would be done ,this did not happen .
We called again in fact it was not done and we were then told we would have to wait another 5 days for delivery.
Considering this is a high end machine it beggars belief.
Poor,poor customer service .
I would go to another supplier of machines as to be quite honest I am sure you get better levels of customer support and service.
Review by Patte1 year ago
Recently purchased a machine from Amazon.
It arrived missing a small part for one of the control dials and Amazon were unable to supply this.
One email to Jura and the part was sent to me within 24 hours at no cost to me.
An excellent first impression of Jura customer service and makes you keen to stay with a brand
Oh and the actual coffee machine is great as well!
Review by Hiroaki1 year ago
call customer centar nobody answering on the call for about 40 min not good service not the first time calling yesterday is again no answer from your great service customer tim no opening time to see bad bad bad i am going to scrap this machine and get back to nespresso machine and get good support if i need from them very disappointed about your support.i will never used again and give all my friends advice not to buy any of this machine because if something going wrong no support at all?
Review by JoshuaHall1 year ago
we have 4 Jura coffee machines a mix of impressa xj9's and Giga's. we clean as required by Jura and also descale as recommended by Jura and yet seldom do we have all 4 machines working with out some kind of problem? Problems such as leaking are common, leaving puddles under and around the machine and with the power switch situated at the bottom of the machine we have had members of staff receive electric shocks! with an assortment of breakdowns we are on first name basis with staff and management a like at Jura service as are we with the engineers who attend site. Not what you would expect form a premium brand that specialises in automatic coffee machines!!
Review by Nicollee McKelvie1 year ago
Product came next day and was as described. Great service.
Review by Tikeyiah1 year ago
Always superb service here, great machines and amazing support...
Review by Leomia1 year ago
Very good service, found the cheapest parts here and good quality!
Review by Marekk1 year ago
Quick receipt of parts ordered.
Review by Aidanas1 year ago
Supersonic delivery- harmony resulted between us and machine
Review by Mudhooks1 year ago
Good fast service.
Review by Deedi1 year ago
Got what I needed... And got it delivered to my hand in two days.... Brilliant...
Review by Blkcoffeeman Derrow1 year ago
Avery easy and efficient deal. Good price communication and fast delivery. No problems at all. Thanks
Review by Tamus Maronn1 year ago
costumer service is misunderstanding, do not try to send email couse they never answer, 0800 304 7470 - nobody pick your phone, the other number 01282868266 - choose option 4, in other case you wait ages... and nobody pick. Do not understand why i have to wait for call from service, thats why you have hotline to deal with costumer
Review by CustomerLynda1 year ago
Small parts spares arrived next day all priced very fairly.
Review by Bafford Leuschner1 year ago
my review is based not only on the machine but also on the company who supplied me with the machine. The company who supplied the machine black & white coffee Boston in Lincolnshire, have give wrong information or lack of information from day one.
We are told one thing by Jura and another by Black & white coffee, we are due to purchase a new machine and it wont be using Black & white and sadly because of the poor service via black & white it wont be a jura.
I hope any new businesses do not go through our experiences with a company who do not understand Jura machines well enough to sell them. we should have been told when we were sold this machine that we have to have it serviced every 12 months if we fail to do so the grinder breaks down. When we bought the machine we should have been told there is no servicing included with the machine, we assumed that the servicing would be included but we now find out it is not, very poor service, a company selling Jura machines should understand what they are selling there is no product knowledge at Balck & White and no customer services.
Review by Bingye1 year ago
quick response,goods as ordered
Review by Levant1 year ago
Love the machines, Love the people that work there and just love jura.
Review by Ramhead1 year ago
Fast & efficient, what more can you say
Review by Bafford1 year ago
Went to the main showroom in Marylebone to buy my machine. A good experience all round, comprehensively demonstrated, in stock, took it away on the day and now enjoying wonderful coffee. A happy customer!
Review by Mullings Pakiam1 year ago
Fantastic quick service
Review by Jamallah1 year ago
i would have preferred my order to have arrived before being asked for review of your performance