I filled out the online form for the refurbishment of my Jura J6. I shipped it to them when they requested. They repaired the machine and shipped it to the wrong address.
After several weeks I finally had someone's attention when I threatened to reserve the credit card charge for the repair.The unit arrived but had Error code 6. I was able to get a west coast representative on the phone and he said the east coast agent would call this morning around 8 AM. Guess what? No call.
There appears to be no end to this and I may have to reverse the credit card charge and send it somewhere else for repair.
Review by Akwera2 months ago
Was going to send in my Jura C9 unit for repair when I saw they are not affiliated with Jura at all and have an "F" rating with the BBB.
Review by Biyama2 months ago
I sent them my Jura brew group for refurbishment. They received it on Monday afternoon according to my tracking, and I had it back in my possession that same Wednesday. 2 days later in perfect condition. Not sure about those other reviews but I can only speak to my experience. I couldn't be more pleased with the service I recieved.
After I recieved my part back I had a question about re-installation and emailed them. The service rep took the time to call me and walk me through my problem. I would not hesitate to use Jura Parts for any other needs. Thank you
Review by Jekeksnsbs3 months ago
Finally returned coffee maker. Dirty all parts gone!! Nothing only received the box. Tried for months to get parts back? Can't be that hard sent them serial number photos. SAVE YOUR MONEY THIS COMPANY IS THE WORST!!
Review by Takunda3 months ago
This site doesn't ship until three weeks has passed. They don't respond to emails or phone messages. Their parts are overpriced, you can get them for less on eBay.
They don't seem to care that they have taken your money without sending you the parts.
I will never order parts from Jura Parts again.
Review by Glossybox5 months ago
Very bad customer service, they don't care about
You don't even
Bother emailing them about an issue you have
Review by Bremante7 months ago
This is my second experience with Jura-parts. The first one was pretty positive earlier this year when they fixed our company's Jura. At this time it was my personal machine. It was returned back to me very clean, in perfectly working condition and one-week ahead of schedule. Many thanks to the techs and to Jennifer for effective and timely communications.
Review by Dezmen7 months ago
We sent them a company's Capressa with credit card payment. After several weeks of silence, we managed to get hold of Charles who said that although the machine was delivered, it was lost due to no payment. However, he found the machine, and it was ready repeated. I paid by credit card thru their online invoice, and the machine was promptly arrived in perfectly clean refurbished condition. Thanks Charles and techs who took care of it! Alex
Review by Rezyll Bolgor8 months ago
The website gives the impression that this is a legitimate business and is knowledgeable about Jura machines. The problem is, once you send in your machine, you have no idea who received it, who worked on it and what they did to it. The phone number you call is never answered and when they return your call, they have no information to provide. They say they will check. Then you get an non-informative email. In my case, I sent my machine in with a specific fault code. Never was told what they found or what repair was made despite several calls and messages. I get the machine back and it still has the same fault code and will not function. It looked like it had not been touched. I left several messages and they will not return the call. DO NOT USE THEM!
Review by Bregtje9 months ago
I wrote a very bad review of these guys and I gave up getting the part. Someone told me the part could not be purchased separately so I gave up.
Several months later they contacted me and said I could now order the part. It was not available separately as I was told but they could order it from factory in Europe and would welcome my order.
So I tried it and the part arrived amazing fast. Color me impressed.
I would say that Jura Parts is in the middle of a turnaround and my compliments for hanging in there - your problems and issues looked pretty serious but you fixed it on a very hard to get part.
Review by Wese Markshausen10 months ago
sent my machine in april cashed my check within a week and no communication at all
after numerous emails and a frustrating telephone system that always has a full voice mail box i drove to pennsylvania to the address in Malvern lo and behold the "owners" were there on a saturday morning and i was able to get a same make and model as the machine i sent along w a refund check . is it my machine? no, mine was spotless and this was filthy and missing the water tank handle. there is a big time con game going on there they had so many machines on shelves.....STAY AWAY
Review by Stef1 year ago
Ordered the wrong part that was $100. Sent it back requesting the replacement in February. The email sent from Jura indicated it would be sent...Never sent. Emails never get responded too. calls get returned days later saying all is well and it will be resolved 3 weeks trying and still no parts. Stay away from this company
Review by MrRocketeer Iggo1 year ago
Sent my machine in at the end of February. Received an oddball email in April saying the machine was going to be shipped in March????? Found this site and worried I wouldn't get my machine back at all. However, I did get the machine back mid April. I haven't had time to turn it on and see how it works but I will amend this review when I do in the next week or two.
Review by Sreeparna1 year ago
Ordered a thermoblock temp sensor, received wrong part. they will not allow part returns with out an e-mailed service ticket. I have sent multiple tickets and left multiple phone messages with customer service and parts department requesting they contact me, no response at all. The customer service phone message box is full, that tells you how much service they provide. thats the last 50 dollars they steal from me.
Review by Rasch1 year ago
This "business" portrays themselves as an authorized Jura repair center, they are far from it and in fact have probably never successfully repaired a Jura machine, mine included. You will lose your deposit after they tell you your machine is beyond repair. I had them send it back, they kept most of my money. After I found the real repair center through Jura USA, my machine came back like new, in a week, for a total cost of $300.00. This business is a total sham and rip-off of the highest order! I have complained to all the appropriate authorities, these people should be in jail, rated one star only because no stars not an option.
Review by Aamed1 year ago
Sent in my machine a month ago to be work on never heard back from the company. Emailed them several times a day everyday till I decided to call the police to let them know I've been scammed out of my 4,000 machine. As soon as the police started investigating a miracle happened someone from Jura-parts finally emailed me back. Prices are way more expensive than the real Jura company. This company has stolen jura's Name and is using that to trick people into sending them business. Stay away from these people they have a really bad repair record as well!
Review by Mottois Steingruebl2 years ago
Had a problem with a blocked nozzle on our machine, sent it to Jura Parts for repair and maintenance.
Has not worked since it was returned. After emails back and forth with my husband, we were done. He looked on line, paid $12 for a tool to access the nozzle and there was a large coffee ground (size of a dime) blocking it. He could tell that the nozzles had not been cleaned and the blockage had been there for some time.
If an owner of a Jura is good with repairs, there is an excellent online site where you can obtain any information about maintenance and repairs. After paying Jura Parts $375, we fixed it ourselves for $12. Have requested a refund so we will see how they respond.
Review by Cinthy Plekhov2 years ago
I started trying to get my Jura repaired in July 2017. They sent a label and I mailed the machine in August 2017. I didn't get the machine back until February of 2018. They blamed me for delaying their payment - but they were paid in October 2017.
The machine came back with the wrong tray (from another model). It never worked right. They told me they were going to send me the correct tray, but that never happened.
Now its June 2018 and the machine is having the original problem I sent it to them to repair. I've tried calling but there is NO WAY to speak to a person. I've sent online messages (which they claim to respond within an hour) and I get no response. Emails bounce back.
I want a refund for the original cost of repair and shipping but have absolutely no recourse given their complete lack of communication. At this point, I would label them a SCAM.
Review by Takishka2 years ago
Ordered a part for them with overnight shipping that took three days to arrive. Requested a refund of the shipping upcharge only and was essentially told to piss off and read the fine print of some tucked away company policy web page. Looks like they don't rely on repeat business.
Review by Solaradt Selibio2 years ago
This could really be the worst business ever. I ordered a part from them and then they ship the wrong one to me. I contact them to return and they don't respond for over a week. Several emails and calls into them. I then write a review to state the have bad customer response and then they belittle me in a response.. really question if they know that the customer keeps them in business and yet they belittle the customer on a Facebook post. Wow. Avoid this company - trust me. You can see from the prior review these guys are not worth spending your money on. As a follow up - they still haven't refunded me my monies even though I shipped the wrong part back to them. It's not about the money - they can keep it. It's about treating customers with respect which they certainly don't do. You can see their response on their own FB page. Crazy and insane response to a complaint.
Review by BrianBsnr2 years ago
The Espresso Yourself @JuraParts company out of Pennsylvania claims they can replace and repair parts for your Jura Espresso machine within two weeks. We sent out machine in to simply have a part replaced after receiving an Error 8 message on our Jura.
After five weeks, the company finally returned our machine and it wasn't working properly (water was leaking onto the counter and excess water was going into our coffee and the grounds tray). When the company finally responded to our complaints, we shipped the machine back and it took another two months for them to 'replicate the problem'.
When the machine finally arrived for a second time, we were so excited to have our machine back again...yet again, the machine wasn't working. Water was leaking out all over the counter and the machine wasn't making any coffee. When we contacted the company and asked for a partial refund of the $400+ we paid for repairs, they said 'no' and asked us to return the machine AGAIN for a third time.
We finally send the machine back to the manufacturer - Jura. Jura sent us a UPS label, repaired the machine in one day and returned it to us in under a week. The Jura Espresso machines are expensive and worth the price you pay, but please, if you need repairs, contact the 800 service number on your machine first.
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230 Summerwind Lane