It’s been over 4 weeks since I passed my order and I have never received the products !!! (while my money was of course taken the day after I passed my order)
I’ve sent mails to their contact adress with no answer and I will now need to get into legal recourse to get my money back :(
DO NOT ORDER from this site, it’s a fraud.
Review by Demps6 months ago
great selection! it took about one week to get my order but it was worth the wait
Review by Ibizad MurphyCustomer7 months ago
I’ve now ordered from this company twice, and I had an awful experience both times. Please do not waste your time ordering from them.
My most recent order was placed on February 13. Three days later, I was notified that five of my items were back-ordered and would arrive within one week. After inquiring about the status, they told me on March 1 that I “should receive two of the items in the coming days … with the remaining items the following week.” After sending 3 more e-mails and asking for a refund multiple times, they finally responded on March 13 to say they were investigating, and on March 14, they discovered my package in their warehouse. They assured me it would arrive on March 18, though they did not ship it until March 19. And on top of that, items that would normally last for 6-9 months if bought in a grocery store were set to expire in less than two weeks from the delivery date.
Their website’s terms state, “If one or multiple items in your order are not available for immediate delivery, your invoice will be updated accordingly and your card will be credited for the amount paid.” Despite me asking for the refund 5 times, they never acknowledged the request or the conflict with their terms. Is it fair to think that a month’s delay is “immediate delivery”?
Ultimately, you get the products you order, but it takes a lot of work to make it happen. Between the e-mails they ignore entirely, their lies about when items will ship, and the failure to comply with their own policies, their customer service is simply appalling.
Review by Mochammad8 months ago
Unfortunately I’ve had too many bad experiences with this online shop. Takes WAY too long to deliver and it’s almost impossible to get a response back. In the past it’s taken longer than 3 weeks to get 6 items delivered!!! I’ve been waiting 2 weeks for my order. A week ago I received an email saying that my “order was on the way”. It does not take a week to get an ordered delivered in Switzerland. Especially NOT if you are paying 10chf for shipping. Do not buy from here!!!! Can not recommend this place!
Review by Odisseas11 months ago
doesn't deliver the order, doesn't reply to emails. avoid at all cost
Review by Yulonda11 months ago
Does not deliver!
Review by Hazsoo1 year ago
BEWARE of this store! wont reply to my emails or customer service messages after they delievered me all melted chocolates and ripped open packages.... and all this for a ridicolous price... oh and the order took weeeeks to arrive at my place unusable!
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