Sutterday we were on the jungle tour trip, and we are so disappointed, angry, stressed out and chocked!
We bought the trip because we not only were told where we bourght it, but also read on your own website that:
- we would meet wildlife in the lagoon, crocodiles, birds ect.
- We would be snorkeling for 1 hour and could meet sea turtles, baby stingrays and such
- And we would se sculptures under water
When the trip starts, the guide warns us that there would be a lot of waves because it is stormy weather.
We drive trough the lagoon, and the waves are HIGH and we don’t like it. And we are not the only ones, on the 4 boats following the guide the 3 of them didn’t feel secure.
We went pretty fast through, and we didn’t have time to watch any wildlife, also because we were totally stressed out and afraid.
So nobody saw any crocodiles, birds or whatever.
When we got to the place we should snorkel, my mom was so tired and stressed out that she didn’t even go snorkeling.
The whole purpose for us whit a tour was to go snorkel...
We are from Denmark and are in Mexico so we looked forward from home to go snorkeling.
We even bought our own equipment in Denmark before we got here!
I got in the water, and we had 10 minutes in the water because we here behind schedule because of the waves. I asked the guide to show me the underwater sculptures as we were promised and he did, but i has to ask for it.
He could feel we didn’t like to sail back our selves, so he asked if we should tie the boat there and sail with him, so we did.
When we were home the trip had been precisely 3 hours so it had taken 30 minutes to long and we had only had the half amount of time snorkeling that we were supposed to, because of the weather.
We unfortunately yelled at the guide, because we was chocked he would take us out in that weather, but of cause it is not his fault.
We were all new beginners in driving our own speedboat, so it is totally irresponsible to let us out when the water is not totally quiet.
When we got to shore, everyone said “we survived!” And “I’m not even smoking but give me a cigarette”!
There was a man waiting for us there and wanted a report, we talked to him about getting a refund but he said we should go to where we bought the tickets.
We told him that of cause they couldn’t decide when you send us out, YOU should not send us out in that weather.
We are so angry that we had to spend our last day on our vacation in Cancun becoming stressed out, and that we didn’t get what we payed for.
So you must REFUND our money.
So irresponsible! What if something happened to us!
What if the boat was knocked over by waves, there are crocodiles living there!!!!!
Christina and Lissi, Denmark
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