I sent a document with UPS using the service of Jumingo from Germany to India. On Jumingo's website it is clearly stated that documents are exempted from customs duty. There is no limitation as to a certain value that is exempted but a general statement that for documents, no customs duty applies.
I had to courier an official document which needed to go to India as the original, so I declared a value of 100 Euro, which was slightly higher than the fee I had paid to get the document but still below the actual value since it was a one-time original document, which could not have been replaced in the case of damage or loss. The document got stuck at the Indian customs and after a lot of back and forth, an additional customs fee had to be paid in order to get the document delivered.
My request to have this fee refunded by Jumingo was denied because I "should not have attached the value of 100 Euro" to the document. This caused the customs fee.
The fact that Jumingo misinformed on their website by stating that documents are generally free from customs duty was simply ignored.
Bottom line: The consignment reached its destination, the processing was relatively quickly, but sufficient information about additional costs for customs (one of the reasons why I involve professionals, who are experienced in worldwide shipping) was not only not given but actively hidden by making a false statement.
Review by Damai3 months ago
alles hat gut funktioniert
Review by DXTag4 months ago
Everything went smoothly and I'm happy with the service 😊
Review by Hakobian4 months ago
I really like the cheap price and service is very good.
Review by TresaP4 months ago
Best website for finding best shipping prices!
Review by Emmanow Czira4 months ago
very good service and hope it will be cheaper and cheaper
Review by Hifi Fibonacci4 months ago
war alles in Ordnung.
Review by Tracieshreveritchey4 months ago
Works great. I liked a function when you can give dimensions and JUMINGO calculates the best rate for you. I had to ship 2,5 meter long package and JUMINGO was the only tool that worked properly and saved me time and money.
Clearly I would recommend it!
Review by Richard Avery7 months ago
I've been using jumingo.com for sending international orders abroad, worked super easy everytime I used it. I like the quick and easy interface, just add the destination, select the shipping provider enter the details of the package, pay and done.
Review by Smith Cathy7 months ago
Very good services. Saves me 50% of what I was paying to ship stuff directly via DHL on the postoffice.
Review by Strachan7 months ago
Watch out for "recalculations" costs, we find out the hard way that in order to reclaim the bill, we should have taken pictures of the shipment. On these, the dimensions and shipping documents must be recognizable...
Review by GonVV Timofeeva8 months ago
Cheaper than regular postal services.
I save almost 70%
Review by Oitsa8 months ago
Perfect: simple, quick and transparent!
Review by Jit Moane8 months ago
fast and reliable, thank You!
Review by Mensrights Turoff8 months ago
Fast and good price
Review by Touransilver9 months ago
First class service, easy log on, easy payment, quick pick up and prompt delivery..
From Germanyto UK 24 hours from pick up to delivery.. absolutely brilliant
jumingo is rated 5.0 based on
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