So first of all the car itself was old, already had more than 176,000 miles and you could feel that.
But the main reason why we shouldn‘t book with Jucy RV was this:
When we gave back the car in Los Angeles, we were told that everything would be fine, the balance was 0.00 USD. Everything was set, we didn‘t owe Jucy anything.
But now, at least 30 days after drop-off in LA I noticed that Jucy RV charged me 35.90 USD. Just out of nowhere, without giving me any information me about that, neither sending a bill or something like that. They didn‘t even had my permission as they shouldn‘t even have my credit card details left! I consider this as criminal!
I already sent them two e-mails but never received a single word as a response. I don‘t think Jucy RV will tell me why they feel like they would have the right to charge me whatever they want nor will they credit me back the money. It is such a shame and I can only recommend to leave this company out when looking for a rental car.
It might not be a big amount of money, but the way how Jucy RV reacts and deals (or better say how they not react) is scam und such a pity!
Jucy RV? Never again!
Das Auto an sich hatte mit mehr als 280 000 Kilometer schon ordentlich was auf dem Buckel und das hat man gemerkt. Bis zur Abgabe allerdings lief noch alles akzeptabel ab.
Wir haben unseren Camper in Los Angeles abgegeben und wurden mit den Worten verabschiedet, dass unsere Pay-Balance 0.00 USD beträgt und alles fein sei, wir waren also nichts mehr schuldig.
Nun mehr als 30 Tage nach der Abgabe wurde meine Kreditkarte mit 35.90 USD belastet. Vollkommen aus dem nichts, ohne dass ich vorher weder eine Rechnung, Information per E-Mail oder sonstiges erhalten habe, noch, dass ich dieser Abbuchung überhaupt zugestimmt habe!
Meine Kreditkartendaten dürfte Jucy nach der Abgabe ja garnicht mehr gespeichert haben und darauf zugreifen können, da wir eben nichts mehr schuldig waren.
Auf bereits zweimaliges Nachfragen habe ich bisher immer noch keine E-Mail erhalten und werde wohl auch keine Information darüber bekommen, wieso sich Jucy das Recht auserklimmt, mir Geld nach Lust und Laune abzubuchen. Geschweige denn, dass ich mein Geld zurückerhalten werde.
Im Endeffekt ist es zwar keine große Summe an Geld, aber es ist in meinen Augen eine pure, kriminelle Abzocke, der man leider auch soweit nichts entgegensetzen kann.
Fazit: Nie wieder Jucy, bitte davon die Finger lassen oder direkt nach dem Urlaub die Kreditkarte im Ausland sperren lassen!
Review by Veracruz1 year ago
We decided to rent a Jucy campervan to travel from LA to Las Vegas and then a second van from Las Vegas to San Francisco. Jucy looked fun and were very helpful before our trip sorting out our dates. We were excited.
We picked up our van in LA. There was nobody around. We had to nip around the back and speak to a mechanic to get somebody to open the office. The woman who eventually appeared seemed like she didn't want to be there. But we got shown the basics and headed on our way.
We stopped for food less than an hour later and my daughter noticed the handle to crank up the top, which should have been in the glove box, was hanging off the side of the van and had been so ever since LA. None of us had put it there.
We discovered the top of the van was very sandy and the campervan in general had not been cleaned properly. There was a large crack low down on the windscreen that was there from the start, and indeed our second, and different van, had the same. This made my wife feel very uncomfortable as we didn't know if the windscreen would suddenly crack and give way. There was also a large piece of trim missing from the side of the van.
But we kept going until the engine light kept coming on after a few days and the drive became quite shaky. Eventually we had to stop and call Jucy. It took a long time to get through but they told us we would have to wait for a breakdown truck. We were out in the middle of nowhere!
The breakdown man put us on the back of his lorry and we all sat in side as he took us to the nearest garage. Unfortunately when we got there it was shut. I was amazed that Jucy didn't check this or find somewhere that was open. The pick-up man left is on a garage forecourt in a small town in the late afternoon. I phoned Jucy again and explained the situation. They wanted us just to park in the street, open up the top, and leave our kids up there in basically a small tent at head height for passers by until the morning. It wasn't a great neighbourhood and across the street, two men were sitting on the pavement. I called them back and told them we weren't going to overnight there. After much pressure they said they'd phone around the local inns. They found us one but told us we'd have to pay and then claim back.
The garage fixed our van the next morning. Jucy managed to pay that by card but strangely not our accomodation! It was two dodgy spark plugs at fault that the engineer said should have been changed a lot time ago. This appears to be how Jucy runs its fleet of campervans. No maintenance, but just fix it when it breaks down. Who cares if our customers are inconvenienced. We lost a day of travel and missed our next stop, as everything was planned for weeks ahead. I phoned Jucy, because they never ever bothered to phone me. Not once!
I was understandably angry with the man on the phone, who seemed more concerned with my annoyance than sorting anything out. I complained about the safety aspects of the company, its negligence and its total abandonment of us in the middle of nowhere.
I should say this man was in New Zealand. Jucy don't have dedicated US customer service so you may well find your call being answered by somebody from the other side of the planet. He was useless.
But we got to Las Vegas in the end and dropped off our van. Two days later we picked up another van from there, again with a crack on the windscreen. This one seemed newer but with a much less powerful engine. We wanted to watch the DVD player one night, even bought some DVDs, only to find that it didn't work. The kids were disappointed. We got to San Francisco with no other major issues.
Jucy have only made one effort to contact me. Not to apologise but to tell us off as below:
"hey guys FYI, vehicle was left very dirty and you went over your miles by $16, which i did not charge, but please for future rental make sure vehicle is clean right now its our high season we need to have vehicles ready as soon as possible and it takes at least 2hr 2 people to clean this vehicles"
This really annoyed me. Our first van was dirty when we picked it up. We cleaned our second as best we could but were driving through a number of national parks and camping, so it was going to get a bit dirty.
As I said, Jucy never called me back. They only emailed me once, despite my frequent requests for them to do so, and that was to tell us off and not apologise.
I am concerned about the safety of their vans and their poor maintenance. I know they will just leave you on your own when you break down, and are happy for you and your family to camp out in the street in a strange town just off the motorway. They don't care. They won't phone you back. They don't say sorry. You talk compensation, but they just ignore you. They seem fun but they will take the fun out of your ultimate family holiday. Just avoid!
Review by Ruud1 year ago
Great Experience. Awesome staff. Van extremely clean. Amazing trip. No problems. And when you are vacationing far away from home, and at times far away from help, even the littlest problem can quickly snowball into a vacation spoiler.
Review by Dolenec2 years ago
If you want a great adventure, a car is not enough. But with Jucy, our adventure was above and beyond our expectations. The car has it all: kitchen with fridge and two cookers for all kinds of meals, DVD for rainy days, a "lounge" for serious game nights and the penthouse for sleeping when to escape the heat of the desert or the coyotes gathering in the forest. Staff were super laid back and helpful, a shout out to them too. I guess you can find cheaper cars for a week of camping but we'll testify to the worth of a Jucy. Go get it already!
Review by Bafford Brakspear2 years ago
It's a really good company that you can totally trust! They helped us anytime we needed, explained everything we needed...The car was awesome. We had such a great time with it!!!
Review by Sahala2 years ago
Just the perfect car decked out for a perfect road trip. Truly I couldn't ask for anything more.
Review by Bitetti2 years ago
Very economical way to visit and stay in National Parks when you are flying
Review by Allyne2 years ago
The Jucy RV was very capable on the mountainous, winding roads of Northern California. The Penthouse was roomy enough to sleep two adults comfortably. Two adults were comfortable inside the van as well. The kitchen sink, stove, and refrigerator worked well. A very economical and enjoyable way to see the sights!
Review by Keltoum2 years ago
Our experience with Jucy was excellent. The vehicle was clean and operated well. We had a great time traveling in it around the Mojave Desert. I was concerned about being cool at night (our trip was in March) but Jucy provided plenty of warm blankets. Pick up and drop off was quick and efficient and was only minutes from the airport. Finally, the customer service was above and beyond.
We had some technology issues with booking and there is some information that is not correctly listed on the website, so I would call and verify times, etc. However, the customer service from Nicole B and Keisheila L made up for it. Nicole was quick and helpful to fix our booking error. Keisheila went above and beyond to help us out when our flight was canceled- she even provided her home number in case we needed additional help! We had a great escape into the desert and we are already discussing future trips.
Review by Calvina2 years ago
We absolutely loved our Jucy Van! It was fun, comfortable and extremely well outfitted. The company was a pleasure to deal with, both the New Zealand end of the company and the Las Vegas people. Everyone was friendly, accommodating and knowledgeable. We would rent a Jucy Van again in a heartbeat, and have recommended the company to everyone we know. Truly a wonderful experience!
Review by Sanyu Levente2 years ago
The car is fine and so is the tent-on-top, but the call center being based in NZ really sucks when you encounter a problem. Once you have established email contact with the 'operaions team' it gets better.
The tent is absolutely rainproof, and it withstands heavy wind gusts. Diring a 9.000+ miles trip we encountered gusts over 60+ mph. We swayed, but nothing worse happened.
There is one size restriction. For raising and lowering the tent you should be at least 5'7" tall, while for sleeping comfort you should not be much taller than 6'2".
Review by Laiken2 years ago
We loved our Jucy trip! The van was so fun and we'll definitely be using them again.
Review by Obumneke Keiffer2 years ago
We had the best holiday ever - thanks to Jucy and a really cool camper van :)
Review by Asha2 years ago
Amazing trip! Picked up in LA and dropped off in SF. Super easy to collect and drop off, helpful customer service from start to finish. Great van, we slept in the penthouse which comfortably fit 2 people. Everything worked perfectly in the van, definitely reccomend getting the utensils and bedding included in booking if travelling from overseas like us. We had so many questions and compliments on the van everywhere we went, happily reccomended to all :)
Review by Pauljones2 years ago
The Jucy van is a game changer for camping/ road trip! They have thought of everything to make it as convenient and easy as possible. I loved that we could pull over and cook any time we were hungry. We whipped up meals so fast! I also loved being able to push a button and instantly my bed was either ready to sleep in or collapsed and ready for us to drive to our next destination. The size of the vehicle was perfect too. I was so glad that I wasn't in an oversized rv every time I passed one of those on the road. Our Jucy drove like a regular van and was easy to maneuver and park. Just perfect!!
Review by Vernetha2 years ago
We had a lot of fun with our Jucy Camper. We took it to Zion National Park and Valley of Fire State Park and it was just a blast to take around. It was so nice to have all of our belongings as well as a full kitchen everywhere we went for a hot meal and some coffee. We only used the penthouse for storage as we didn't want to go up and down a latter at night, but the inside bed was comfortable to sleep on. The bed has a slight decline from your upper back to where you would rest your head, so we opted to buy a $5 Walmart pillow to give us a little extra support as the provided pillow was a little small.
- The van was comfortable, easy to drive, and didn't give us any mechanical issues.
- Sleeping inside was much better than sleeping in a tent
- Having a place to cook a hot meal with fridge access helped save money over having to eat at a sit down restaurant and gave us more flexibility
- At $299 for a Groupon, I'd consider this a great deal over one of the expensive tourist hotels near the parks. You'd spend half that over three days renting a car alone.
- Kitchenware was pretty dirty so it seems like they did not give a thorough look after the last renters returned the vehicle. It was a mild inconvenience to have to wash everything before using it.
- Snaps to secure privacy covers on the windows were almost completely broken. There has to be a better way to do this, but we felt a little exposed as we slept. Almost all of the metal snaps were broken or completely ripped off the cover. This seems like a cheap thing to fix that is kind of an important feature to have when you're sleeping in a van in public.
- We didn't really use the penthouse, but when I went up there to store some luggage while we were parked, it had a pee-like oder. Probably could use some airing out.
- When I brought the ladder down for the penthouse, I had a hell of a time getting it back up a few times. The pivoting mechanism allowing the ladder to rotate positions got completely jammed so it prevented the ladder from sliding back into the van. I figured out a good way to fix it eventually, but it was a 20-30 min ordeal that worried me for a bit.
- Key fob didn't work. Not a big deal, but a mild inconvenience.
Despite a few of those cons, I sincerely loved having the van and would definitely rent it again. There are a few shortcomings that I think are easily fixable and I hope Jucy finds better ways with addressing some of the cleanliness and privacy issues, but I wouldn't shy away for just these reasons. Pick up/drop off was really easy and just about everything else was. We will definitely rent again in the future for our next adventure.
Review by Bloomery Fairnot2 years ago
The JUCY mini RV was awesome!!! Everything we needed for our family of 4 to have an amazing California National Parks adventure. The JUCY was great and could go places the big RVs couldn't. We loved our JUCY experience and can't wait until next time.
Review by Jbull Glogouski2 years ago
JUCY rocks! Great customer service and a terrific product! We are experienced in the art of the road trip and JUCY kicked it up an notch for us. We love the van and had one of the best trips ever! Going back to our old camping insert in our pickup truck will never be the same again. Can't wait for our next adventure!
Review by HinFai2 years ago
Excellent service. The Jucy is equiped with everything that you will need. My sister has a RV and we were able to do an adventure trip to Lone Pine
because of JUCY. Excellent alternative.
Sandy's Concierge Services from
San Juan, Puerto Rico - Tour Guide
Review by Filisa Tando2 years ago
My buddies and I absolutely loved renting a Jucy RV. Would definitely do again!
Review by Chesapeake Shammari2 years ago
Renting from Jucy was so easy and organized! The van really does have everything you will need for a weekend getaway. The burner in the back was so easy to use and the fact that it came with utensils was super helpful! Also the wonderful Zoe we rented from was super helpful and knowledgeable about all the details and gimmicks of the van! Absolutely would recommend to someone!
Review by Baleria2 years ago
Had a great experience with jucy. The customer service was exceptional.. the car was really comfortable, clean and functional. The kitchen was very easy to use. I did the math and renting the jucy van was far cheaper than staying In hostels when you take into account transportation costs. Would definately recommend without hesitation.
Review by Purpleging2 years ago
The JUCY included everything you could possibly need. The fridge was incredibly helpful, as were the stove and sink. The staff at the LA Hawthorne location were very knowledgeable and super helpful in arranging pickup and drop off. Would absolutely recommend a JUCY to anybody looking to road trip or camp in one
Review by Kaichun2 years ago
The Jucy worked out great for why we needed it, once we actually got on the road. We called Jucy when we had arrived at LAX to make sure it would be ready since we had to meet friends at the OC airport to take them to the Dirtybird Campout with all their luggage. The answer was yes, the Jucy was ready! When we arrived, our Jucy was not ready because it needed to be fixed. ETA we were given for the fix was 30 mins. Over an hour later when it still wasn't fixed they decided we could just use another Jucy that was a white van instead of the Jucy logo with green and purple on the outside. This was fine but with all the extra time spent, we had to change our entire plan for meeting our friends and got to the campout much later than we wanted to. I asked if we could get a discount for the trouble and we were given $50 off which was great, but nothing could make up for the extra time spent at Jucy.
All the customer service was excellent and I realize it was unexpected for us and Jucy that the van needed to be fixed. However, I wish we would have been offered the plain white van sooner so we could have been on our way!
The Jucy was great for the dirty deserts of Silverado. Dropping off the Jucy was very easy and fast. Overall I would use Jucy again and just hope they could run closer to schedule for picking up!
Review by Lasombra2 years ago
Why just rent a car and also rent a campsite? With this campervan we were able to do both for just one price. Plus the gas mileage on it was amazing.