One item was missing like most reviews online. Send an email to customer service and get some "not our faulty" reply, and get banned since then.
Review by Crawler2 years ago
It took 10 (!!) days to deliver the order and 2 of 3 ordered items were out of stock at the time of shipping. They don't inform about it before shipping because there is no possibility to cancel or to change the order. So there is no guarantee that you will get anything from the things ordered :((
Review by Loeka Derrow5 years ago
The clothes are exactly how they look on the pictures and the quality is very good! While it's not cheap, it isn't expensive either, but you're paying less for what you get.
The only downside and what they have to improve is they do take a week to process it and ages to get to you. They send it by EMS but for some reason it got to me a month after I order.
Don't bother trying to contact their customer service in English, they will answer at least five days later. Th costumer service could be a lot better; unless you write to them in Japanese (which they'll answer you in a day or two tops.)
Will shop again but will keep in mind how long it takes to get my things.
Review by Marana Bubrow5 years ago
They are so irresponsible. I had a very disappointing experience with jshoppers recently. I am living in Canada. One month ago, I ordered from Amazon.jp to jshoppers for forwarding. But they sent the package to a wrong address(the address in my order page from amazon can show that I used the correct forwarding address), then when I asked them how they are going to solve the problem, they replied that I need to contact EMS myself to change the address to my correct address....Come on, as a receiver, how I can contact EMS with only a tracking number and ask them to send the package to me? Of course EMS rejected. I wrote emails to jshoppers many many times, but no one was helping. I had to call a lot of places, then the people in the wrong address was helpful and helped me to return the package to jshoppers...Actually they could just take the package for themselves. Then, jshoppers got the package, they asked me to pay a second time for the sending fee, or else they will return the package to the seller or just discard it...I feel very angry and disappointed.
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