Originally ordered the item for Christmas. Was informed by phone call that item was not in stock and would not be available until February. Went ahead and kept the order. Item came in mid January, earlier than expected. The package was very well wrapped. Interactions with JR Jewwlers were very pleasant and reasonable. I would order from them again.
Review by CarlosNogueira Taraz9 months ago
The JR Jewelers team was great to work with. They were always very responsive to my e-mails and seemed to genuinely care that I had a good experience. They made the process of getting my wedding band (which turns out looks pretty stellar) easy and painless. I would definitely do business with them again.
Review by Rhavon9 months ago
Great customer service
Review by Nelle Razln1 year ago
Prompt email responses and personable customer service! Would highly recommend
Review by Kshni Petuskey1 year ago
I recently bought an ArtCarved diamond wedding band. It's gorgeous and I'm extremely happy with my ring. The entire buying process was quick and simple. My only concern was when I contacted customer service to inquire about when my ring would ship and they could not give me an answer.
Review by Vandan1 year ago
I had a very positive experience with my recent purchase through this company. I would not hesitate to do business with them again.
Review by Fardiah1 year ago
Perfect ring, outstanding communication, and exceptional customer service! Thx for everything.
Review by Snoops Despotoski1 year ago
Josephine -- you were professional once again
Review by Veerabhadra1 year ago
I contacted JR Jewelers by phone because I needed to replace my wedding band, as the original (from 29 years previous) had grown too tight. I had found them on the internet, and they showed my original Artcarved ring on their web site, at a great price, but not in my size. I spoke to both Bob and Josephine, and you could not ask for kinder, more helpful people. They did not have my size, but volunteered to contact Artcarved on my behalf, and somehow convinced Artcarved to make (yes, make - Artcarved didn't have my size available, either) a ring for me. Their follow up contacts were equally kind, and the ring arrived a month later. This kind of customer service is all too rare nowadays; you can tell they really love what they do. What a genuinely enjoyable experience! I would give them more than five stars if that were possible.
Review by Lernard Coh1 year ago
Perfect service and prompt shipping. Very happy with my purchase
Review by Poiter1 year ago
I found Josephine and Bob true professionals, they helped a lot during the order process. The end result: my fiancée was over the moon about the engagement ring. Would definitely order from JR again.
Review by Quanah1 year ago
Service was excellent! They were very helpful and polite to all my questions. Yes, I would purchase from them again.
Review by Felicilty Mekkawy1 year ago
Nice delivery time
Review by Kafumba Nehra1 year ago
Excellent service. The ring came in but the size is a little bit too large. They are glad to have it to resize it for me. Plan to ship it back for resizing. I love the ArtCarved WaveCrest ring. And I am well pleased with their service.
Review by Clareg1 year ago
Simply said... we knew what we wanted ordered it and received it! Thank you JR Jewelers for helping make our wedding experience even more simple!!! My soon to be husband loves it!
Review by Ultomato1 year ago
I needed to replace my husband's wedding band. I found the exact ring for a much lower price than other jewelry stores. Customer service is excellent.
Review by ProseccoPrincess Oise2 years ago
Very satisfied with our rings.
Review by Jeposh2 years ago
Beautiful!!! Love it!
Review by JohnWick2 years ago
I live in rural Tx. So fine jewelry is hard to come by. Even more difficult, is finding someone that is experienced in jewels. I purchased my wedding ring from JR's. Bob nailed my ring size while not even being present! There were absolutely no problems with delivery. The ring was beautiful and true to the photos. Most of all Bob was a true gentleman and made my experience a perfect "10"! Appreciate you Bob!
Review by Tinea2 years ago
My wife lost her engagement ring when she was pregnant and I wanted to replace it. Unfortunately I didn't have the money that I spent the first time. Found this place online but was a little skeptical buying an engagemenet ring online. Called to get some information and get a feel for the company. They are extremely nice and easy to contact. Small business type feel. Even worked with me to ship my ring a different method to get it sooner. My wife was extremely happy with the ring. She couldn't believe it looked exactly like the one she lost. She actually thought I found it at first. I will definitely be coming back to buy other items in the future. Save some money and buy your jewelry here. This place is AWESOME!!! Thanks JR!!!
Review by Lesego MoralesRosario2 years ago
My wife lost her engagement ring because of the aging of her hands. I had given it to her 65 years ago. That anniversary is March 12. The ring arrived, finally, on the 9th. (I think the USPS had misplaced it.) I appreciate the effort you took to comply with my request for a "plain brown wrapper." She was completely surprised and happy, so am I.
Review by P Harman2 years ago
Buying jewelry online?? I was skeptical at first, but the price was great. When I called JR was very responsive and able to tell me everything I needed to know about my ring. Once I received my wedding band, I couldn’t stop smiling, it’s a great ring that I’m even more proud to wear because it looks great. I would definitely buy from JR Jewelers in the future.
Review by Marleny2 years ago
JR Jewelers followed up with Artcarved on the status of the ring I ordered without my having to call them and then promptly sent it to me once they received it from the manufacturer so I would have it by Christmas.
Review by Reschelle2 years ago
I purchased earrings from JR Jewelers. Initially they did not come as quickly as I thought but I called and spoke to one of the owners and he was incredibly kind and helpful and figured out exactly when my earrings shipped. The prices at JR are very competitive and I would certainly return to this site to purchase jewelry in the future!
Review by Mumtomaxi2 years ago
I ordered my wedding band off their website, and had it shipped to a different state. They kept me in the loop through the whole process. It definitely made the process less stressful because of the great communication.