I was told it would be 2 weeks for my nightstand then one week then 3 days then 1 day.. It was excuse after excuse and on top of that none of this was communicated to me. I had to call the day after the delivery date i was given to find out my item was not there. Would never buy from this place again.
Review by Emmz4 weeks ago
Multiple lies concerning delivery, it has been well over a month for an item that was stated to be in their warehouse. When contacted numerous times concerning delivery, it was ine excuse after another. When I attempted to cancel the order, it was stated there is a no cancellation policy once you pay. The store manager constantly told us to call back in an hour knowing full well that the store would be closed. Filing a disputewith credit card company to recoup payment.
Review by Adolff2 months ago
We had a very good experience with JR furniture. We purchased a couch and are very pleased with the whole process from beginning to end. Shirley at the store was great and very helpful. We have a challenging driveway and the drivers did a great job. Our couch is very well made and looks fantastic!!
Review by Hafirul2 months ago
Very happy with my choice to go with JR furniture to get my couch they have a very knowledgeable staff that is always in a good mood
Review by Shawma Gensicke2 months ago
Corner of dresser had a break in it, not big but still noticable
Review by Ambika Godbeare2 months ago
I was pleased with the whole experience.
Review by Mosa2 months ago
We love our furniture! So grateful for the patience of the employees working with us. We chose to pick-up instead of delivery and our couches were well wrapped to haul home. Will definitely come back to the Chehalis store :).
Review by Borghil2 months ago
Excellent customer service! No pressure to purchase! Very good quality bed for my back and hip pain!!! 100% satisfied!!!
Review by Mallorquin2 months ago
I came back to JR Furniture because JR carries nice looking, quality and affordable furniture. Everyone that seen the furniture and how I designed the family room loved it!!!! Thank you JR!!!
Review by Martinelli3 months ago
Friendly people, good service! Custom furniture delivered by promised timeline. I will shop at JR Furniture again.
Review by Barvanopa3 months ago
Awesomely process and ease in purchasing
Review by Pattern3 months ago
Love the interaction with all the people at JR Furniture. Their inventory is great and I felt no pressure from sales folk.
Review by Shaoliang Gimbu3 months ago
Good customer service. Delivery was when stated. All furniture arrived in new condition and was set up by the delivery people.
Review by Scotrmz3 months ago
We dealt with David Green and had a fantastic experience. He was knowledgeable and very helpful. You have great prices and products. Thank you very much.
Review by Walrose Bockelman3 months ago
Raphael and Sebastian delivered our furniture on Tuesday, they were wonderful, polite, efficient and very nice guys! Our furniture is perfect!
Review by Tsun Basingstoke3 months ago
Placing order was a breeze, delivery quoted as 4-6 weeks. Order placed 5/25 delivered 7/3 - 5 1/2 weeks. Very please with the professionalism of delivery staff and very please with color choice.
Review by Ginamarie3 months ago
James was so incredibly helpful and understood my vision. He was on top of all the sales and discounts and informed me of them. He handles all the issues with twinstar not allowing the pending prices to stay visually in my account. So far I could not be more pleased with him and the service.
Review by MrTrump3 months ago
The sales man was not pushy at all and let us have our space to decide. He was very informative and was able to make other suggestions when my husband didn't like a certain color. The only reason I did not give 5 stars was because I had to order 2 chairs without even seeing them in person. They had none on the sales floor. I ended up loving the chairs, but it would have been nice to see them in person before ordering them.
Review by BabbitCymru3 months ago
My bed fits beautifully in my room. I really like the design.
Review by Katiekatie Shuqrun3 months ago
JR Furniture is terrible for communication. Bought a floor model couch on a Saturday and prepaid the $150 delivery fee. I was told by both the sales associate and warehouse that the floor model would be delivered the following Thursday. Thursday came and went, no couch delivery. Called JR Furniture and was routed to a manager who said there was an issue with the couch, and a new one was being ordered from their warehouse. Delivery would be the following Thursday. If I didn't call to check on the status, they would have never told me about the delay. The following Thursday I waited for the couch to show up at my home, nothing arrived. Called the store back again, manager was out of office and the sales associates weren't sure which couch was mine and didn't know when it would arrive from the warehouse. Called again on Monday to speak to manager who stated two couches matching my invoice would be arriving within the next day to their Tukwila location and would need to be scheduled for delivery later in the week. Waited for a call until Friday afternoon (4 days layer), then had to followup again with a manager at the Tacoma store who said my couch wasn't on their truck. I should expect another week delay. If my sale wasn't considered Final (no returns), I would have immediately asked for my money back. Manager was rude and would not guarantee couch arrival to their store or my delivery window because they simply didn't know. After 4 weeks of back and forth with sales associates, managers, and the warehouse, my couch finally arrived to the Tukwila store (not the store I bought it from in Tacoma), and I would have to wait another 4-5 days for delivery. Couch arrived at my home almost 5 weeks after purchasing a floor model. The lack of communication and lack of professionalism was apalling. I would give 0 stars if that was an option. Do not buy from JR Furniture unless you want to wait 4-5 weeks for an item to show up and not be communicated with about delays, item swaps, or delivery issues. I will never buy from JR Furniture again.
Review by Genyrra3 months ago
None, no comment!
Review by Setshego Derrow3 months ago
If I could review with zero stars I would. I informed my sales person that I was moving out of state and was assured my items would be there on time. I get a call informing me that only my end table made it and my sofa table would be a floor model. She and I discussed both items being delivered boxed because I'm moving cross country and both pieces have mirrored detail all over. When the delivery was made both pieces were floor models (I could tell because of the scratched surface on the end table) and neither were boxed! I refused delivery and am seeking a refund. (Which they are refusing to issue) I'm so grateful I bought my sectional and mattress from MOR Furniture and only spent 583 at JR because the experience has been hellish to say the least.
Review by Igneri3 months ago
Our sales representative was so awesome. He helped me pick out all the right furniture for my new apartment. He worked with me and my sister for a couple hours at least.
Review by Tisca Derrow3 months ago
It was not good customer service and it took extremely long to arrive
Review by NameMarie Selinda3 months ago
I was told 2 weeks and had to call them to get them to even look for the couches that I ordered. Then I was told we would have to wait till following week to receive couches until I threatened to take my business elsewhere. Then I was charged an extra 25 for same day delivery when it was JR furnitures fault that it had to be delivered same day because of poor planning and no communication. I would not recommend doing business with this company again. Very poor communication and only provided an apology rather then fix the problem or provide free delivery for the inconvenience. 1 out of 10 for this company never again.