My husband of 20 years is serving a 10 year sentence (6 to go), so needless to say this is pretty stressful and depressing. Jpay makes it super easy to communicate. Each letter costs one virtual 'stamp', and you can easily transfer stamps to your incarcerated loved one. It's much cheaper to buy them in bulk, rather than one or two at a time. Sometimes there's a delay in letters. Usually just a day or two, no big deal, but I once got a letter two months after he wrote it. This occasional delay can cause some miscommunication. Be aware they review all correspondence (they're pretty lenient about what you can talk about and almost never censor anything...but don't ever discuss case details). They also keep everything on file. I once accidentally deleted a couple of important letters. When I contacted customer service, they emailed me a transcript of our entire message history a few hours later. You can exchange photos too, which is great, but each photo costs an extra stamp. You can also send money to your loved one, and they'll get it in a couple of hours usually. I prefer old fashioned letters, so I don't use jpay exclusively, but it's a great service if you want immediate (well, usually) communication. Sometimes the prison kiosks are down, so that can delay things too. You can even exchange little videos, but this feature is a bit buggy at times. There's also a jpay app, but it was glitchy and aggravating, so I stick to the pc version.
Review by Frangelyna Voyageair2 years ago
JPay is a company owned under an umbrella of MULTIPLE - THOUSANDS of LLC's by The Keefe Group out of Missouri. A state that allows the actual owners to hide behind non-disclosure laws of that state. Keefe is under the umbrella of yet another company - forget the name... BUT IF YOU GOOGLE "SIN STOCK" or the TOP 7 SIN STOCKS - you'll find that Keefe and it's parent company are considered number 7 on the list of 7.
This is a PRIVATELY held company and there are many lawsuits pending against multiple LLC's who fall under the umbrella of The Keefe Group.
JPay is nothing more than a small part of a CONTINUING CRIMINAL ENTERPRISE - and if any of us users were involved in what this company is - we'd be charged with RICO violations.
If you go to the Better Business Bureau website of Missouri, you will discover that Keefe has such a NEGATIVE rating that the BBB of Missouri will never take them out of the category of NOT ABLE TO RATE OTHER THAN "NEGATIVE."
Review by Kari Hiersch3 years ago
you will not be able to reach an actual person to discuss why funds were taken from your account and not sent to your loved ones that are incarcerated!! they will give you the run around and ultimately you will have to dispute the transaction with your bank!!! HORRIBLE SERVICE
Review by Amawi9 years ago
This is a first for me.... I have to reverse my previous rating and say that I received a phone call from a representative of JPay today and all of my comments in the Ethical Issues posting I made previously have been addressed and I will say that I now use this service and can now easily recommend that anyone use them. Never before have I had a company change my opinion as this one has. And to further correct the previously posted information, JPay is only loosely affiliated with Securus Technologies and is an independent entity. They only accept payments for inmates using Securus CBS.
Review by Elhamra9 years ago
JPay is rated 3.0 based on
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