Recently I took package from JourneyCook for Bangkok and Bali and It was designed by Isha it was really fantastic and the all the promises made by Isha was delivered I would suggest all my friends in future to book the packages from JourneyCook and specially from Isha thank you so much
Review by JacquelineMontanez1 year ago
We had taken two tours last year dubai and few days back kuala Lumpur and langkawi ,thanku very much for such a wonderful tour, we got everything beyond expectation wonderful experience
Review by Kristeen Derrow1 year ago
On 8th Jan 2018, I had purchased from Konasth Solutions Pvt Ltd/ Journeycook.com, British Airways ticket number: 125 5126794536 from New Delhi to Toronto for a sum of Rs 38,900/- for travel on 1st March 2018, which I subsequently requested Mr. Nishant Bajaj, the dealing executive at Konasht Solutions to cancel on the 18th Feb, about ten days before departure.
As per agreed terms at the time of purchase, I was told by Mr. Bajaj that in case of a ticket cancellation, a sum of Rs 8000/- would be deducted by British Airways, with a GST at Rs 1440/- and an amount of Rs 150/- as service charge by Konasth Solutions Pvt Ltd/Journeycook.com, bringing the total to a sum of Rs 9590/- to process the refund, and that the refund would be transferred in to the Client’s bank account within two weeks of initiating the same.
However, this was just the beginning of a harrowing experience to obtain the refund, with a partial payment at that. At first, for some unfathomable reason the Company tried different means to delay and not initiate the refund by coming with lame excuses that their Servers were down, hence they couldn’t give a confirmation of refund via mail. After being repeatedly told the same over a few days, I eventually visited their office and upon request got a signed and stamped confirmation of the amount of refund to be initiated.
Subsequently, I had to leave for abroad, and was no longer available in Panchkula to visit the Company office and to follow up with the refund, and had to send numerous e-mails and messages as reminders, many of which went unanswered, it finally took Konasth Solutions Pvt Ltd/ Journeycook.com over two months to transfer a partial payment of Rs 27, 400/- with false assurances by the Company that it would be done ‘shortly’.
Eventually, they withheld an amount of Rs 1910/-, which when asked for the reason for the same, Mr. Bajaj could not come up with anything except that it would transferred ‘shortly’. It’s been now close to four months and they have yet to transfer the balance amount.
All email correspondence was also copied to Senior executives of the Company, Mr. Sanchit Bansal and Mr. Sahil, however even they at their level chose to ignore the issue rather than remedy it.
Two things stand out, the first why did the Company not live up to its commitment of refunding the amount owed within two weeks of cancellation and instead have taken till date close to four months. The second, while the final amount owed was insignificant, why did they not refund the same especially so as it was mentioned in a signed and stamped document.
The reason for the narration of this episode is to highlight the petty and poor standard of professionalism of Konasth Solutions Pvt Ltd/ Journeycook.com, coupled with unscrupulous means of duping gullible clients and then causing them harassment to no end, especially in this case they took advantage knowing that the Client had left the country and that would not be able to personally pursue the case for a full refund. This speaks of poor ethos and petty tactics to achieve short term gains while ignoring professional customer relations.
I would strongly advise caution to prospective Clients while initiating a deal with them. This is not a personal assault on Konasth Solutions Pvt Ltd/Journeycook.com, but a candid narration of the interaction one had, so that prospective clients are forewarned against experiencing a similar scenario.
Review by Hottfix1 year ago
I would give 0 stars if possible. These people will con you. We had a booking for delhi and shimla discussed with mr. Sahil lamba. He pestered me every day for payment, but was conveniently unavailable for the whole week of our trip when we needed help. We were Provided 1 star lodges for the price of 3 star hotels... power cuts.. no hot water.. not even the facility of decent breakfast.. the hotels did not even have elevators, which was a big problem for my grandmother. I trusted this despicable company because it was convenient to plan.. please do not do the same.
Review by DarleneBenzinger1 year ago
I have booked my honeymoon package vth journeycook and it was excellent. Thank you so much Satvinder Singh for your help and your availability in my full trip. It was a good experience and I suggest everyone to go for it.
Review by Suzuki1 year ago
I booked my flight tickets through a guy so called adithya , But once after paying no help in any process , they talk too friendly dont judge them soon
Worst folks ever i have seen . Please dont book your tickets with this folks
Review by Henriett1 year ago
Excellent ! Service
Review by Kyotec1 year ago
Had a pleasant time enjoying holidays outside india in Singapore & Malaysia, credit to Journeycook. Everything, i mean stay, sightseeing, pickup and drop etc. has been as per schedule and when enquired with other tourists there, our package was simply the cheapest. Well done JOURNEYCOOK.
Review by Judelsped1 year ago
Poor customer support and they don't give your pnr until the 11th hour.
Disappointed with the service
Review by Mzwingate2 years ago
Thank you so much for finally sharing my E-Ticket, from the beginning no doubt Kunal and Maninder were giving great effort to get me a good deal. They had great patience and knowledge to clarify all my doubts. It was a good experience and I will surely refer your service to my friends and relatives.
Please keep up your good work. If anyone wants to know how valuable Kunal and Maninder are to the company, kindly call me. They both are surely an asset to your company and a prime example to hire such folks in future too.
Review by Eworm2 years ago
Asked for the fare for 4 adults, they gave us the fare and then we proceed with the ticket, and while issuing the ticket they issue 3 adults 1 child (because my daughter is a child now but adult during travel). When we let them know they ask for $300 to change the tickets where Singapore airlines let us know that there are no charges for modifying the ticket for 48 hours. These guys are just ruthless money making suckers. WILL NEVER GO BACK TO THEM.
Review by Litebuzz2 years ago
Very good price compared to online.
Review by Caterer Jaku2 years ago
Excellent service. I did my ticket change for last minute. I really appreciate how they managed to get my e ticket from the Air India. I really thank to Sandeep Anand how he was following up with Air India to did it ASAP.
Thanks you so much for great customer support and service.
Review by Usado2 years ago
Very good service. They work on the customer needs and provide best deals.
Review by Molena Deon2 years ago
Excellent service !!
Review by Edino Lewonka2 years ago
Great customer service. I received the best possible rates and the entire booking process (finding rates, reservations etc.) was completed in no time. Would highly recommend to everyone. A special shout out to Abhijeet for being super friendly and patient through the process.
Review by Gundipika Tokars2 years ago
Journey Cook was very helpful to me in finding best deals for flights. This is my second experience with them. I can say confidently that the deal they would give you, will be THE BEST deal. Additionally, the staff is very calm and helping. Abhijeet helped me a lot.
Review by JaneTav2 years ago
These guys compromise your credit card details, they share the credit card details with multiple vendors(a.k.a consolidators...). Please do not book through them. For few dollars benefit, do not go with them. They give false information on the pricing, not transparent on their business.
Review by JenovaX2 years ago
Good work and highly patient. You should approach this guy if you want a best deal. Even you leave him, he will come to you with the best deal.
Review by TMaxfit2 years ago
Abhijeet from Journeycook helped me for booking the tickets. He showed lot of patience and was very helpful for booking the tickets. Provided lot of options and always available for any queries.
Review by Jayneeog2 years ago
This review is a little late but needed. Mr. Vishnu was really helpful in me getting my India tickets at a decent rate. Checked other websites and even other travel agents, but Vishnu really understood when I told him that I am a student and helped me a ticket lower than what others were offering me. He's patient and will provide you with many options before you decide.
Review by PeteH Nguessan2 years ago
poor is little work to describe these people. pathetic services and there attitude toward customer is like " cust se mar ". Mr Sanchit is a idol of unprofessionalism, rudeness etc etc. they spoiled our Singapore trip from India. There DMC in singapore is a bunch of rude jokers who didnt coordinate there counterpart in india and didnt listen to customer. they and there associate ( Singapore DMC, Visawale delhi) have done damages to us at every stage of our trip.
if there owner have a little shame , do dig the matter
Review by MaterD2 years ago
Do not want to return the return fare when flights gets cancelled..
These agents are not returning the fare when flights get cancelled. I have been following up with them for 7 months, yet, they are not ready to return the dollars, that the airline returned. In simple terms, they are trying to eat money from NRIs. Be aware.. it gets so complex to get the refunds from airlines because of involving these middle men... Don't be "penny wise and pound foolish"
Review by Chlo Wernersson2 years ago
The agents are really patient and helpful especially sandeep Anand who helped me a lot. I would recommend this agency for anyone great service call them once and u will know.