Joss & Main Reviews

I rarely write reviews, but Joss & Main has earned the honor. I ordered three items from them, as follows:

1) Lsted as high-quality cotton sheets. They are so crappy as to be unusable. Staticky, and seeming synthetic.

2) A double-sided dog food bowl stand, which does not look like the quality expressed in their photo, is put together with stapes, and is now falling apart.

3) A hot water kettle, which arrived defective. It has been three weeks and three inquiries from me, and I have yet to hear back from them.

The stuff is overpriced junk, and their customer service is abysmal. Go with Amazon.

Do not- I repeat, DO NOT! Order from Joss and Main. The items purchased are of very, very poor quality. Thankfully, I only spent about $200 to learn a valuable lesson. I will only shop for home decor items in person from now on.

I ordered an area rug on the website. The picture on the site did not resemble the rug that I received. I contacted the site to ask to instructions to send it back. They asked for the item number and description. I sent that to them directly off of the invoice. Their response was to ask me to take a picture of the rug and the description on the rug. I still have received no help in returning the rug so that they can handle their own issues on their own time. I will not be a returning customer.

Don't buy from Joss and Main!! They have very pretty pictures, but the quality of the merchandise is very poor. Items are not true to color, not even close. The customer service is terrible, and most items are not returnable, no matter how badly they differ from what was represented.

Ordered tow Lilah chairs. One of the chairs they sent was wrong but more disturbing than this is the fact that I payed $300 per chair and when they came they looked like they were made for a child! They were so tiny and short I couldn't believe it. The quality was very poor. Of course there is no refund on them so I'm stuck with a $600. store credit! A really expensive lesson for me! I will use my credit wisely and carefully and then wash my hands of this website forever.

Bed bugs in the headboard!!!!!
I bought that Pulaski Marlene tufted headboard from them,after few weeaks not using that bed because is in the guest room finally my mom came for the weekend an stay in that room when she went to that room at night and turn the light takes all the pillows and observed the bugs on the head board when she flex the fabric there was so meany eggs when we pull out the bed from the wall on the back of that head board on the ends when the fabric comes together the bugs start to runaway it was so disgusting.
I bought other bed from them dinning chairs ant other staff and I don't know what to do. When I call them they told me that I have only 30 days to inspect the item and let them know that there is something wrong with that item and maybe I had bed bugs before in different items how I can see the bed bugs they only go out at night. That's the thing that I move to new house that is new and I have things from my old house that not possible I'm weary clean,organized person and never had any problem with bed bugs if not my mom I would not know that this insects are bed bugs!!!

Very disappointed in the quality of the chair I purchased – The color of the chair was not true to the web image – per J&S I was told I could NOT return the chair -- however I liked the style of the chair – I sent it to be reupholstered – when the chair was stripped down to the wood base it was discovered that it was made of plywood – that’s right plywood – not hard wood – not a good quality chair at all – I paid almost $400 for a very low quality chair.

I found customer service responsive, but the items I've received have been made in China recently, were a bit more than on other sites with the same items, and looked only a little like their pictures. I did get a credit for a complaint, on their site, of course--will see what comes of it--I don't recommend them. I think the objects are seconds. They've come without assembly directions, dings, gouges, broken parts, and other problems. I wouldn't shop here again except via my credit.

Ordered a sofa that said would ship on 11/6. I also bought some pillows, canvass and rug to match. I got a confirmation e-mail telling me that it had shipped. Never arrived but the pillows did. I called them and said that it was odd I had gotten a confirmation e-mail because the fabric had not passed their quality control at the warehouse. Odd, it's a sofa that sells on other sites as well. It smell fishy. I sent them an e-mail. I got a reply saying that it would ship on the 22nd. I told them that I needed it for an event. They sent me a new e-mail saying that the sofa was out of stock and would not ship until the end of December. At that point I sent a written complaint. They said: Sorry about your confusion about your order" My confusion? They also said that she could make a "one time exception and let me cancel my order". I replied saying that in that case she could pick up the canvass, pillows and rug that were purchased to match sofa. She said she could only cancel the sofa and I could purchase it from another vendor. I'm filing a complain with BBB.

I placed my first order with Joss and Main yesterday and was shocked by the hefty international shipping charge. Now I don't know if I was going to fast and missed it when I hit the place order or if it didn't show up until after I placed the order but I nearly fell off my chair when I did. Two seconds later I sent two different emails that I wanted the order cancelled. Oh guess what their customer service had to say. Oh we are sorry but the way Joss and Main places orders enables us to cancel your order. My response was piss poor customer service. So will not order from this company ever again!!!!! Note just as all of you are saying .....I never write a bad review but the sure pissed me off enough that guess what I just did.

Terrible- Getting older waiting for an item! They stink! Ordered an ottoman and it's been two months! Probably won't be what I want after all! I hope they fold! No returns- please!

It is VERY hit or miss with this site. I was buying a new house and got 8 different things at various times. All were shipped very quickly and faster than the timeline said on the website. BUT half the things were either shoddy or not as described and 1 was broken. I ordered the Marian end table which is described as distressed black but is actually brown (even says so on the tag.) I also received a broken marble mortor & pestle set which is unreturnable since I didn't open it in time. There is only a 30 day return window on damaged merchandise and since I was in a new house I didn't open it right away.
Also the Remi rug was listed as ivory and grey which I bought for the dining room but is actually more yellow and PURPLE. Don't know how that could be mistaken for grey. Luckily it still works with my color scheme.
The Amelie tray was supposed to be a crystal tray with metal fleur- de- lis accents. The "accents" were glued on haphazardly, aren't centered and there's streaks of glue on the glass. I am embarrassed to even put it out. I'm going to try to get them off as the glass tray is otherwise pretty.
I would NOT recommend buying anything expensive from this site. If you can gamble with spending a little money for some little thing fine. I did get a clock, a metal shelf, and a glass carafe which were as described.

Wow, I must say I am very surprised at these awful reviews! I was concerned about their no return policy in the beginning, but I did research on it and people can obviously return anything damaged, along with other exceptions. I ordered 3 small things on my first order, and when I received them they looked even BETTER than in the pictures!!! They were made in China, but so what, what isn't nowadays! Anyway, I've placed 3 more orders already, and I wonder if some of these reviews are just people who have issues of their own, or maybe competitors!

As another reviewer stated, their customer service is horrible!!!! I recently ordered an item; they sent me a shipping confirmation stating the item would ship on Oct. 4. Unsurprisingly, I never received an updated email stating that the item actually shipped. I contacted them asking for a shipping credit for the misinformation and their response was "It won't ship until 10/14." No apology at all, they simply said that the email was only an "estimate" and the dates could change. I asked them to cancel my order three times until they did it. Stay far, far away!!!

Horrible quality. Cheap in quality but high in price. Don't bother with them at all. Zero customer service. Nothing can be returned. Its all final sale.
DON T DO IT. Ordered three things and am completely ripped off by them

Their marketing is genius, I was smitten with the display and ease of use.

HOWEVER - they are a fraud. I ordered a console table as I noted it was deeply discounted (about 80% less than I saw elsewhere). I even noticed the item on another Joss and Main event at three times the price I got it for. CONVENIENTLY - the item was cancelled for a "mistake on the pricing." They never informed me the item was cancelled, I had to inquire. I've never had such poor service or an issue like this. They are all show and little substance. YOU CAN GET THE SAME STUFF ELSEWHERE FOR CHEAPER - Marshalls, Home Goods etc...

Wander why this site has either very poor or excellent reviews?
I'm glad you are doing your homework and read the reviews before buying. I didn't and got SCAMMED. I ordered four of their Westminster Side Chairs. Well aware of their no return policy, but lured by the great pictures and rushed by the limited sale, we placed the order. Items arrived but they are nothing like the pictures. These are no brand chairs of the CHEAPEST QUALITY you can think of: full of cracks, uneven, paint peels off... We paid around $170/piece, but this items are not resalable, so they will end up in the back alley.

I've shopped on this site for a while and love everything about it. Very unique and reasonably priced. I finally found something I could not resist...received when promised and it was exactly as pictured! So far, so good!

My review of Josh and Main is TERRIBLE. I purchased a gift yesterday for my sisters birthday. Only after I placed the order did I receive an email from their customer service dept telling me my order wouldnt ship until DEC 7. That is unacceptable!!! Her birthday was this week.
I contacted their customer service dept asking for a credit for the shipping and handling due to the delay. They refused. They would not cancel my order and they won';t do anything. I am now disputing this charge with my credit card company. This was my first order with J&M and i will NEVER shop with them again. No wonder everyone shops with Amazon. I never ever had this problem with them.

Slowest shipping. Ever!! I bought a rug which was a completely different color than shown and described - will not order from them again

Everything looks really nice on the site but deliveries are fragmented. I got two rigs both damaged. They offered a refund which I have yet to receive and one rug was nothing like the photos. They said they would send a return label but nothing yet. I placed about 10 orders and its a big mess, I am cancelling everything with them and my credit card. This will just frustrate you and you will most likely lose money. Also they left a dresser on my porch by a sprinkler which ruined it.

This site is fun and good in theory but has been very poor in execution. I have made 5 purchases from them and 4 have had issues. A MONTH after one purchase I received a notice that my items were on back order and I still don't have a potential ship date. It's fun to look at all of the different things they have but since I started watching new listings I have been seeing identical items at places like Pier 1 and TJ Maxx for less and you don't have to deal with their poor shipping issues. It pays to shop around.

Product are shoddy and poorly with a no return policy. This has happened twice to me. I write and tell them it is poorly made and after numerous emails, they respond. They always think it is the carrier, but it is not. The two products were poorly made, staples showing on one, mold on the other. The solution is to send me another, which I do not want as it is poor made and a 2nd one is not going to solve the issue.

Jossandmain.com is a newish site for me, but in my opinion, it's business practices are as old as the hills. I noticed a flash sale for Louis ghost chairs 4 for under $400. (chair of a clear plexiglas-like material.) Originally made by Kartell, they have been replicated like bunnies and the lowest price I had previously found was $129 each. Kartell has now added a low relief image of their name on the front cross bar of the chair to inhibit copies. The ones in Jossandmain had no such image. I ordered the chairs as priced with credit card and the company confirmed the order by email twice. These were a gift from my husband for my 70th birthday.Almost a week later I received a new e-mail. "There had been a mistake in advertising and the price was over $1500"."Now way" I said. "You have already accepted and confirmed the transaction"...'No" jossandmain.com replied "It was a mistake. We have put a hold on your credit card!" We went back and forth about that .Eventually, they offered the 4 chairs for half their new price which was still $750 and twice what we paid in good faith. We e-mailed that we had budgeted for $375 so we would take two chairs at their new offer. Their response was that ghost chairs can only be purchased in multiples of 4, which is, of course, pure tommyrot. I never got the chairs, but life is way too short to let let them spoil it.

Really bad customer service, don't order there.l