Joss & Main Reviews

I ordered a kitchen island, and I saw the item much cheaper at another location. The day after I purchased the item, I cancelled the order online. They sent me an email stating that my cancellation had been DENIED. A person named Nicole Donahue called me and stated that the item has been shipped already, and that I would need to pay for the return costs. I cancelled within one day, and they are not allowing me to cancel within one day, and now are charging me hundreds of dollars to pay for the item to return. I NEVER EVEN SAW THE ITEM, and IMMEDIATELY cancelled within one day. They are attempting to scam me out of RETURN COSTS when I cancelled immediately. DO NOT ORDER FROM THIS COMPANY, THEY ARE ILLEGALLY trying to extort money for this item that I never received, cancelled within one day, and have no intention of buying. They stated that I was "confused." What a scam artist. IF you have any sense, do not order from this company

After my last horrible conversation with this company I filed a complaint with my credit card company who has buyer protection. If yours doesn't you might consider it. This used to be a pleasant company to deal with - no more.

Over the past year I placed 4 orders. What says in stock and 2 day shipping never even ships until weeks later. 2 orders went to backorder after a week of not shipping. If they even get it back I'm stock. 2 orders cancelled. Customer service just reads a robot script. They don't care.

Ordered a queen tufted platform bed. I love it. It's good quality and very sturdy. Happy customer.

One of the worst customer service experiences I have ever had in my life. Unhelpful, rude customer service. Will never use this site again. Ordered a rug and they charged 139.00 to return a rug and could not provide proof of this cost. They entice customers with free shipment but never mentioned that you have to pay double the price for a return.

I had a horrible experience with Joss & Main. I ordered a bedroom vanity that was backordered twice. After waiting a month, the item was available and I quickly paid for it and waited on shipment information. The bedroom vanity shipped and when it arrived it looked strangely like a flower armchair. Oh wait, it WAS an armchair and they had shipped the wrong item. I waited another 2 weeks and received the actual vanity with PARTS MISSING! I called and asked what was going on and explained my situation. Two weeks later, the parts arrive and they are HORRIBLE QUALITY! The pieces were scratched up and some of the paint was missing in parts. I wrote a letter and heard from a nice gentleman who seemed concerned and asked whether I wanted to return it or keep it at a DEEPLY discounted rate. I was so tired of the whole thing that I said I would keep it and re-paint the item on my own. The DEEP DISCOUNT WAS $30! This is company is a total nightmare.

They lie about their price discounts. You can find the same peices elsewhere for much cheaper.. houzz is a great alternative for example. I learned the hard way.

Joss Main / WayFair/ All Modern

they are all the same company. I ordered a bed in October 2016 - in November I called to ask where was my bed ( they promised 2 week delivery) They told me it was on back order ( I called them they never notified me ) They told me in December the bed was shipped and wouldn't arrive until January as their slow moving trucks come from California and it takes a month to get to Florida. I called them in February to ask "where is my bed" they told me it was sitting in a warehouse in Miami. I called the warehouse to deliver and they told me that only 2 of the 3 pieces arrived. I call back Joss and Main and they told the third piece is on BACKORDER again until APRIL ...

Meanwhile they asked me if I wanted a $100 discount because of the problems. Make not that it's ME contacting them - Horrible customer service and HORRIBLE company (companies) PLease listen to me when I tell you that this is the most stressful online order of my life. They could care less that I ordered and PAID for a Bed in October of 2016 and I will not get the bed now until APRIL of 2017 and I am sure something else will go wrong -- I am obviously giving up and canceling my order. Buyer Beware. Use Amazon Prime or another furniture store. Stay far far away from this company.

Don't ever order a large parcel item from Joss & Main or Wayfair. In order to cut down on shipping costs your item will sit at the consolidation center for weeks or months before it is finally shipped to you. Whatever date they give you for the expected delivery date on these large items is also bogus. They do whatever it takes to cut costs on shipping big items and your delivery date isn't even a small factor. This is not an acceptable operating model, but when you call or email nobody understands why being a month late isn't okay. They're not transparent at all about the delivery expectations when you place the order, so there's no reason to purchase a large from them unless you want to risk waiting 2 months or more.

I've shopped with them for three years now and have always received the items on time, great packaging and with no issues.

As a responsible consumer, always do your due diligence. That's the only way you will know if it's a true bargain. They won't always be the least expensive but at the end of the day the decision is only yours to make. You might find it elsewhere at a higher price, lower price and sometimes might not even find it anywhere else but Joss & Main.

I've been extremely pleased with all my purchases and sometimes they will even surprise me with sending me more than I ordered without charging me extra.

By the second purchase, maybe third, you will know if this site is for you.

As of now, I have no intentions of quitting them. It's been a wonderful and helpful experience in shopping with them.

Either way, good luck & all the best!

We shop Amazon prime and are totally spoiled by their prompt deliver service. We ordered from Wayfair over the summer of 2016, a couch for our new cottage 3 hours from home. We sat and waited at our cottage the day it was supposed to be delivered. Never showed. I called Wayfair and they told me of a new delivery date, that they were behind on deliveries. I said the new date won't work, we will be at our home 3 hours from our cottage. I asked for a refund and got the run around and they were trying to charge me for the return fee! What?! This was your fault not mine. Joss and Main just did the same thing. Ordered tv media stand on November 28, today is December 14th and still no sign of our tv stand. I called them and the delivery date got pushed back by at least 7 business days and now not guaranteed delivery before Christmas!!!! I've called about that piece 3 different times and was told 3 different stories. So I asked for another refund, explained that we took our tv off of the wall and its sitting on a coffee table waiting for the new tv stand, and that we have 2 Christmas parties planned at our house and needed that piece to complete our room. Now we are going to have to go out in a foot of snow, 20 degrees out, find a replacement and a truck! Never will shop their company again. Never. Ever!!!! Horrible customer service and they again tried to charge me $91.00 for canceling. Ha! I think not!!!

I ordered a bed off the website and when I finally received after waiting almost a month; the bed was missing the 4 major pieces I needed if I even wanted to set the bed up! I I was inconvenienced and now have to sleep on the floor on my mattress until the other pieces come in! Will never order from this site again!

I am very pleased with my purchase it bought the cute lamps for my bedroom and there is the perfect amount of light if a person wants to read next to them

I ordered my item on November 28th for a December 2nd delivery. The delivery date has been changed 3 times. I have also called 3 times. They gave me the number for a local delivery partner that is not in service. I called back and now they claim that they don't know where my item is. Stay away from this company. I am starting to believe it is pure fraud.

Ordered a king headboard on 12/21/16. No one can find the headboard even though it says on the tracking meter that it's ready for delivery. They have a very backwards system for being everywhere on the internet. Never order from them. If I could give them a zero I would. Don't waste your time. I would be surprised if I actually get my credit on time. Horrible!!

I ordered two chairs and they were delivered to the wrong address. I called customer service 3 times, First Lady was nice but didn't know what she was doing, second guy hung up on me and never called back, so I called again and the lady was extremely rude! My shipment date was for February 20th but due to the fact it was delivered early and to the wrong place they can't guarantee that it will come that date again. Terrible experience!!

They indicate that you can cancel an order unless it has already shipped or is a custom order, BUT I tried to cancel an order because I found the items MUCH cheaper elsewhere online and even though my order had not been shipped yet according to their website, I was sent an e-mail saying it could not be cancelled because it had already shipped. SO, 1) Don't let their blurb that they are a great bargain fool you - they are cheaper than some some places but a lot more expensive than others. 2) Become psychic if you can so you can know for sure whether your order has been shipped since they told me via e-mail mine had been even though their website indicated otherwise! Are they that desperate for business?? Do you want to do business with a company that is??

The furniture is absolutely beautiful and the pricing fits my budget. They actually can charge much more than what they do and have no problems acquiring customers. The colors match perfectly to the advertised photos. The quality is fantastic and I'm extremely happy with their products. A little advice for some, mix and match. Purchase your large pieces from Joss & Main and then go to Big Lot, Ross Ect...for smaller items. People assume that I hired a professional to do my apartment. I did not. I did it all myself and you can too if you really like shopping for furniture and knick knacks. May I suggest using the Joss & Main website or App to view really cool living room and bedroom designs. I've copied a couple. Its a great company and I've had nothing but a great experience with them.

Cyber Monday's can be pretty hectic for call centers I'm presuming but even with that I experienced the best customer service a gal can ask for. I called to ask about a delivery date question and I received so much more. Bob answered all my silly questions about delivery date options and return policies. I was just about to end the call but he was so worried I wasn't going to get my cyber Monday deal on time because of ongoing technical difficulties with the site so he insisted that I pay over the phone just in case he needed to make any adjustments. He kept the call entertaining and I got what I ask for. $360 for a sofa isnt a bad deal at all. Thank you Joss and Main!

I purchased a dresser only because they had the less expensive price and the style I was looking for. I placed the order and it was confirmed almost immediately. This was on October 14th. 7 days later I received notice that the item was in the warehouse and ready to ship. The item is coming from Georgia, and I live in Texas. I have been a logistic manager for a shipping company, and I know that on a truck, it would take at minimum 5 days to get to the Houston area. On November 4th, I decided to check on the shipment, and found it arrived in North Carolina on 11/3? NOW WHY would this item ship from Georgia to North Carolina on its way to Texas? It should have been a straight shot. I contacted customer Service, and they could only tell me that it is expected to arrive in a week. Excuse me J&M, you are less than 1000 miles away from me, and it takes 3 weeks to get something? I have not received it yet, so I am only assuming I will get it next week. I will report back. The point here is that J&M needs to work on shipping & logistics. I could have driven to the warehouse and back by now.

I ordered a bookcase for my husband's office, and 6 weeks later we are STILL waiting for it to show up.

I ordered new semi-custom bathroom cabinets a few days after I ordered this bookcase. Those cabinets had the wood shipped to and FROM China for milling, went to a center for assembly and STILL were ahead of the delivery time for this bookcase.

I just hope the item arrives in good condition because I can't imagine having to return this and order a new one.

Never again.

This "company" JOSE & MAIN I have never heard of tried to get me to give them my checking account number I heard about these fake companies that have apps that steal your information but seem legit They will wipe you out financially BEWARE!!!

I received a thoughtful gift from a friend, but the product arrived with a sticker that states it is produced with know cancer and birth defect producing chemicals. That is not something I want in my home! Why would a company sell a harmful product? I can not return and get a refund only store creditI -would not purchase from this company.

This company gave me verbal assurance that I could return an item shipped in the wrong color, then requested I ship back to them at my cost for a refund of $00.00. Moreover, they have emailed me daily since, despite my request that they not.

I have ordered several items and had to return a couple just because I changed my mind on one and had a problem with the other. No problems at all with returns and refunds received very fast. Items always received quickly and those I have kept have been great quality and great prices. Customer service is topnotch -- friendly and extremely helpful --and I will continue to "shop" with them.