The worst customer service I have ever seen. They quote estimated delivery time a couple of weeks. Majority of the items never arrive but customers are not able to ask for a refund before 75 days period has expired. Cannot wait for this to end, claim my refund and uninstall the app.
Review by Wachyu2 weeks ago
Ordered shower curtain and mats set only received shower curtain they say it doesn't include mats when it clearly stated it's a set. Had proof and all but they just say can't help u. Very rude arogamt people
Review by Boeder3 weeks ago
I bought a tablet from Joom. it take forever for me to received it when I received the tablet it not working I tried to contact with customers services it take them forever to responded. Since it's not working now I want to return the item to get my money back it won't work that way, If I want to return for refund I have to pay for shipping fee. PLEASE don't waste your money and your times with Joom. Also all the products in China there is NO WAY they will refund your money.
Review by Raltar Payare1 month ago
I ordered something for my dirt bike over a month ago, the money was taken from my bank account and I never received my order!! When I hit the track order button on their website I get a pic of Dora and it says something went wrong try again, something did go wrong I got robbed!! I report them to the BBB and I have an open investigation against Joom..
Review by Saaiqa Sirisukchaivut1 month ago
They took my money even though I never got my product. I told them they had my old address on file but they refused to listen to me even though I immediately called it to their attention a few minutes after submitting my purchase. They pre-populated my old address automatically (I have no idea how they had my old address) but it showed up on my purchase order before I had a chance to review it and the purchase automatically went through. I followed the procedures to change the address but they disregarded the change of address.
Review by Diezel1 month ago
I ordered a item some time ago still not received it when I did contact customer support was told its in the country but nobody knows were
as a result of this I don't think I will be using joom again,
looks as though I will have to cut my losses and buy from some were else..
I was not given a tracking number only the order no that is no good to anyone,i would advise people to be very careful when ordering see if you can by else were first it may be a bit more expensive but worth it
would it help getting in touch with a trading standards office so this problem is made public and people may stop using them
Review by Ikha1 month ago
I have bought $20 sandal from the apps and i got empty package under 1 ounce under same tracking number In mail box not parcel section.When i explain to JOOM them they said according to usps it’s already delivered. I told them how is it possible to get parcel without my signature. But they don’t have answer. They recommend to go usps and get official letter. I did that too but usps official told me this is one ounce package so we put in mail box. So we state as delivered without signature and at the same time no need signature for one ounce small package. I surprised and asked how is it possible a pair of sandal and cover box weigh is less than one ounce. So i felt it was all by intentionally. Anyways, so i want to be beware all people think twice before buy item from JOOM . Other wise it may be problem.thanks for understanding!!
Review by Yoong Bourge1 month ago
What a bunch of scammers! Obviously the clothes looked nothing like the photos and none of the proof I send was ever considered good enough. They ignored email, threatened to close any communication if I didn't comply with their bizarre demands. It has been an ongoing nightmare to get money back from them. NEVER ORDER FROM THIS WEBSITE, EVER!
Review by Mowatt1 month ago
I Bought quite a few items off them.
Then I Never received 3 items that I bought from them after waiting weeks for them and I claimed a refund and got it. But it is such a waste of time, paying for goods and waiting around for them , and then never receiving them. I purchased a lovely pair of dress shoes from them. I received a parcel with shoes in it but did not open them as I was saving them for a special occasion. I opened the parcel last night to find a very cheap tacky pair of trainers instead that I would only throw in the trash. How they mistook a pair of mens' dress shoes with rhinestones as tacky trainers is beyond me. My warranty time had run out and they couldn't refund me. Their customer service personnel are very rude. I would advise people to have nothing to do with them.
Review by Jyooti1 month ago
I should have read the reviews before i made any purchases using this scam Joop. I bought a phone P30 paid about £115 : the phone was rarely used because it was second phone and few times the phone was heating up fast and it stops working the screen went black. I contacted them many times giving me links of sending videos which does not work. Lastly, i managed to send few videos reapitidily been asked same commands which seems not getting to them to no avail. I was so angry foff that nothing has been done it was throwing £115 in the bin. PLEASE DON'T BUY TO THEN
Review by Sueson1 month ago
I have never received my order not refund costumer support never help fraud be aware
Review by Akshaye Gartan1 month ago
Iv ordered a lot from joom. Quality of items have always bin good. Items have always turned up b4 when they said it would. Ordered some usb 1tb sticks which went faulty. I sent a message an got refunded within a few days. I use PayPal
Review by Fantail Tiago1 month ago
Item ordered was delivered in 10 days.. Looks exactly the same as on the app. So no complaints from me.
Review by Wincent1 month ago
I bought two shoes from Joom. The sizes are not standard sizes. I wear a size 38 but the size 38 they sent me is way to small. I asked for an exchange, and instead of solving the issue they asked me to take a photo of the item next to a measuring tape! At the end they concluded that their measurement is correct! Imagine that! They probably expected my feet to listen to their lies and shrink to fit in their non standard sized shoes!
Imagine how many none standard sized shoes they are sending out and not taking the slightest responsibility to exchange. Shoes that you will be forced to through away as they are too small. Imagine how much they are making! Joom is fraud!
Review by Branton1 month ago
Beware of false advertising, maybe lost in translation, no excuse. Then when you try to resolve anything, the company uses generic emails, so get ready to go around in circles. Avoid using them. Save yourself the stress!!!!
Review by VCayre Arellano1 month ago
1. Warranty- the term is NOT applicable for the undelivered products. (obviously returning payment declined because the "warranty" expired - for the undelivered products...)
2. Received a nonworking memory card- only this time the seller shop is "temporarily closed" and i can't even apply for return payment, since you have to do it through the chat with the customer service, which--- 30min since, nobody answers...
I wish i had checked these reviews first, before purchasing from them, so i wouldn't have to leave just another 1 star...
Review by Bauman2 months ago
This is to warn every one think before order from joom. It's come from chaina , send notification that your parcel is in safer place but it's not here then when you email them you will be ask to check in local post office. Nothing to do with post office it is not Royal Mail or Yodel delivery . They give you a fake tracking number which does not recognised by any of our parcel delivery service. It will only work if you track in package Rader or Sun You . Nobody you can contact. I have lost my money. They do not give you refund until you get a letter from post office. Post office will not give any written document because it is nothing to do with them. It was my first order from joom. Will never ever try joom again . Wish is little bit better than joom. at list wish refund your money if you don't receive your item.
Review by Cyrinda2 months ago
The orders take way way too long to arrive. Won't use this again.
Review by JDTCustomer Kratos2 months ago
I would give it no stars if I could. Buyers beware! I ordered a top and as soon as I ordered the top the website pre-populated my mailing address with my old address. I used the app to submit a change of address but apparently it never took the new address and Joom sent the product to my old address. EVEN THOUGH I TOLD THEM ASAP not to process the order. They kept my money, never refunded me. I even followed their procedures before the deadline to get a refund but they refused to refund me anyway.
Review by Atsuko2 months ago
Hurry and shop, Don't be lazy ???? So if I don't hurry and shop from you're app I am LAZY ??? What an insult ! I gave 25 years in the Army, but since I don't hurry and shop I am now Lazy ?? Just removed this app from my iPhone.
Review by TrKz Tessyman2 months ago
Do not buy anything in this site is a rubbish.
I ordered some items and some of them came with defect such as tore, different colour which a ordered and my shoes came in a different size for each foot, (right foot 40, left one 38) and different designer.
I tried to contact the customer service, but every time a different person answer me, and I have to repeat the same story again and again. They do not read the previews email.
With no solution so far,..
Review by Brucie2 months ago
FAKE SITE !!
Do NOT buy from them. You will loose your money!
Review by DizzyDee2 months ago
I ordered a make up brush a month ago, it's been shipped already! I still haven't received my package! And it won't let me track my package. I try to contact them and they won't give me a reply back. I won't ever order from them again. I think it's a scam!
Review by SsniperXx Strohhaecker2 months ago
out of 5 tech orders ive had 4 items from different sellers that are dead on arrival. Their reporting and claim system is convoluted to make it difficult to claim a refund. Seems this site is used to offload cheap 2nd rate $#*!.
Wish.com is a much better option.
Review by Jennefier Alkenani2 months ago
I do not recommend this company they are a rip off artist that sang you broken products and then refuse to give you a refund and all they wanna do is give you a run around and tell you to load videos and pictures and when you do that’s not acceptable they want more it’s a run around it’s a monopoly game and it needs to be shut down wish is so much better So is eBay and Amazon but I do not recommend this to no one very Crappy company they send you an automated system when you have to complain and you get to tell them what they wanna hear by filling in the block and if the multiple-choice is not right then you don’t even get done saying half of what you need to tell them so I’m sure it’s only a computer and that’s all I can understand so I do not recommend this company j so is eBay and Amazon but I do not recommend this to no one very crappy company they send you an automated system when you have to complain and you get to tell them what they wanna hear by filling in the block and if the multiple-choice is not right then you don’t even get done saying half of what you need to tell them so I’m sure it’s only a computer and that’s all I can understand so I do not recommend this company joom